Charu Dave

Apt # ****, *** Burnhamthorpe Road West Mississauga, Ontario L5B 4P9

Cell Phone: 647-***-****

Email id: acujz9@r.postjobfree.com

OBJECTIVE

A highly motivated and experienced professional with strong administrative skills utilizing which would prove to be an asset for the organization.

WORK HISTORY

Transcare Community Services, Scarborough Ontario

Client Service Coordinator July 2012- Sept 2015

Schedule client requests from intake to termination, with accurate and complete documentation, including all ongoing changes or issues.

Assign direct service workers for effective client continuity of service and preferences, and efficient worker deployment.

Monitor client care plans, changing needs, and proactively engage caregivers, contracting organizations, external organization and internal agency resources as appropriate.

Resolve day-to-day operational problems, including early identification of emergent issues and monitoring of continuing issues, with escalation to supervisor(s) or manager as appropriate.

Reconcile payroll time sheets and client schedules and weekly billings for processing.

Initiate, or initiate and complete, internal and external reports including but not limited to statistics billing, WSIB and incident reporting.

Participate in client visits or complaint and incident investigation as required.

Adhere to all regulatory requirements and agency policies and procedures.

Collaborate with IHS team to ensure operational standards and quality objectives are achieved, and new administrative procedures as implemented.

Act as back-up to other coordinators and program assistant(s)

National Rural Health Mission, Government of India

Hospital Administrator Oct 2010 – March 2012

Appointed as Hospital Administrator in General Hospital.(250 bedded capacity).

Extensively touring within entire district/ County and occasionally outside district/county.

Administrating District Hospital in coordination with Civil Surgeon and improve hospital Management and utilization of Hospital services.

Preparing entire hospital to achieve the quality standards of NABH accreditation

Manage non clinical staff and upkeep of Hospital equipments and financial functions and facilitate Committee for patient betterment meetings and actions

Scheduling, organizing, coordinating and maintaining various departmental activities.

Assigning specific duties to each non clinical staff train them and reassigning their responsibilities from time to time

Planning and work-out modalities towards up-liftment, preventive maintenance of equipments and vehicles and modernization of the hospital

Maintenance of Quality control, Quality assurance and TQM of district hospital

Analyze utilization of various hospital services, financial outlays and its effective utilization.

Identify areas of Sourcing / Partnership and propose innovative ways for improving operating efficiency of District hospital

Prepare yearly plan for expenditure after assessment

Carrying out exit interviews/satisfaction surveys (external and internal customer), time motion studies etc to keep hospital services up to standards.

Manage human resource including contractual staff in hospital and analyze further requirement for same.

Coordinate and liase with Regional Deputy Director/Regional Program Coordinator and provide regular reports and take appropriate action on feedback suggested by them.

Manage support services, logistics and supply through Committee for patient betterment.

Computerization for district hospital functions

Strengthen Government hospital MIS and report action taken /feedback.

Prepare Monthly /Quarterly and yearly report of hospital progress

Jeevandeep Laboratories(PartTime) Medical Laboratory Technologist May 2008 – May 2010

Working in all areas of the clinical laboratory including blood banking, biochemistry, hematology, immunology, histology and microbiology.

Analyze human fluid samples using techniques available to the clinical laboratory, such as manual white blood cell differentials, bone marrow counts, analysis via microscopy, and advanced analytical equipment

Receive the patient specimens, analyze the specimens, interpret and report results.

Perform common tests like complete blood count (CBC), comprehensive metabolic \panel (CMP), electrolyte panel, liver function tests (LFT), renal function tests (RFT), thyro function test (TFT), urinalysis, coagulation profile, lipid profile, blood type, semen analysis (for fertility and post-vasectomy studies), serological studies and routine cultures.

Perform phlebotomy on patients and collection of blood for blood banks.

Minds Eye

Business Development Executive Cum Language Trainer July 2010 - Oct 2010

Client Acquisition & Accounts Management of UK based clients.

Dealing with range of corporate clients from Directors to HR officer.

Responsible for Marketing Campaigns.

Managing present customer Accounts.

Managing Database

Training the offshore team in India for accent neutralization.

Training a team of 15 members for Corporate Business communication

Apollo Hospitals

Management Trainee March 2010 - April 2010

Worked as a management trainee and handled end to end life cycle of the project

Project was” To determine the turnaround time in the Radiology department of the hospital”

Coordinated with top management and provide inputs for better functioning of department.

EDUCATION

Master’s in Business Administration (specializing in healthcare management)- Jul 2008 - Apr 2010

Bachelors in Medical Laboratory Technology– May 2005-April 2008

SKILLS

MS office, Preparing Data sheets, Data Analysis, Negotiation Skills, Interpersonal Skills, Leadership Skills, Client and customer interface, Tender Procurement processes,Quotes for managing supply of drugs, excellent communication skills, and interpersonal skills.

ACHIEVEMENTS

Established District Disability Rehabilitation Centre at General Hospital

Established Child Development and Nutrition Centre for malnourished children at General Hospital

Started new health schemes for anaemic pregnant women called Gujarat Integrated Nutrition Project

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