Michael T. Lenker
Fairfield, Pennsylvania 17320
acujwf@r.postjobfree.com
PROFESSIONAL SUMMARY:
Over the course of my professional I have had the opportunity to strengthen a strong skill set that has allowed me to valuable employee and coworker. From successfully maintaining an efficient Front Desk at an extremely busy Hotel and Conference Center at the heart of tourism in Gettysburg, Pennsylvania, to managing every department at the same property as the night manager. I was able to bring order, consistency and structure to the nursing staff at a long-term care facility upon my hire as Nursing Scheduler advancing internally to the position of Administrative Assistant and finally Medicare Specialist. Through my strong work ethic, personal and professional nature, multitasking abilities and team player attitude I was recruited to become the Marketer and Assistant Admissions Officer by a Department Head I impressed. Through each of these experiences I developed vast knowledge for numerous programs and operating systems, including but not limited to, Microsoft Office, EPR, Visual One, Visual Matrix and various office equipment. I have also been able to fine tune skills and characteristics that come natural to me and/or were instilled in me from a young age, such as strong interpersonal skills and stellar organizational skills.
SUMMARY OF QUALIFICATIONS:
Experience in all aspects of customer service and support
Experience with Microsoft Office Suite software
Strong time management and organizational skills: organizing and coordinating both personal and employee schedules
Effective written and verbal communication skills
Ability to multitask, prioritize, meet deadlines, and adapt to multiple environments
Strong problem solving and decision making ability; able to draw from experience and knowledge to apply to current situations in a timely manner
Ability to train new personnel in the company’s standardized policies and procedures
EMPLOYMENT HISTORY:
Front Desk Clerk; Front Desk Manager May 2015 – January 2016
Eisenhower Hotel & Conference Center
2634 Emmitsburg Rd., Gettysburg, PA; 717-***-****
General Manager: Joe Spadolini
Create front desk personnel schedule relevant to occupancy
Receive and review employment applications
Conduct interviews and determine candidates’ fitness for hire
Maintain online reservation accounts through various companies
Greet guests in a courteous, professional manner
Check guests in and out, take reservations over the phone, and answer guests’ questions
Enter all transactions in computer using Visual Matrix software package
Post billings and payments to customer and group accounts
Act as hotel phone operator and concierge
Balance all credit card and cash transactions at the end of shift
Train new employees on all aspects of guest service duties
Accommodate guests’ needs, and handle inquiries and complaints in a professional manner
Hospital Liaison September 2013 – April 2015
Hanover Health Care Inc.
267 Frederick St., Hanover, Pa; 717-***-****
Supervisor: Mic Hockenbury
Responsible for making regular contact and visits with hospitals, physician offices, and other community agencies
Assist with planning, organizing, and overseeing marketing activities and special events
Assist Admissions Director as needed, and facilitate admissions in his/her absence
Travel to local referral sources including, but not limited to, the Hanover, York, and Northern Maryland areas
Administrative Assistant; Medicare Specialist September 2010 – June 2013
Transitions Healthcare LLC
595 Biglerville Rd., Gettysburg, PA; 717-***-****
Supervisor: Jen Dori
Administrative Assistant
Maintained staffing levels in accordance with state regulations in regards to census
Approved or denied vacations and time off requests
Facilitated coverage in the event an employee called off or was on vacation
Assisted the Director of Nursing, Assistant Director of Nursing, Human Resources Director, and Facility Administrator in all areas of responsibility as needed
Medicare Specialist
Assisting financially eligible residents and family members/Power of Attorney with the Medicaid process
Performed first hand assistance with gathering all necessary documents
Completed Medicaid application and forms, then submitted all information to the County Assistance Office
Responsible for appealing all denials and renewing approved residents’ applications annually
Night Manager April 2008 – September 2010
Eisenhower Hotel & Conference Center
2634 Emmitsburg Rd., Gettysburg, PA; 717-***-****
Supervisor: Amber Keadle-Savoy
Oversee and ensure all evening/night hotel operations for all departments were conducted in a timely, efficient, and professional manner
Greet guests in a courteous and professional manner
Check guests in and out, take reservations over the phone
Enter all transactions into computer using Visual One software package
Post billings and payments to customer and group accounts
Act as hotel phone operator and concierge
Balance all credit card and cash transactions at the end of shift
Train new employees on all aspects of guest service duties
Accommodate guests’ needs, and handle inquiries and complaints in a professional manner
Patient Records Specialist February 2006 – April 2008
Johns Hopkins University
10755 Falls Road, Suite 360, Luterville, MD 21093
Supervisor: Debra Lloyd; 410-***-****
Maintain patient medical records and coordinate correspondence related to medical records
Perform office and clerical duties with minimal supervision
Utilize Electronic Patient Records (EPR) software to audit charts for next day appointments
Ensure active records are properly labeled, and troubleshoot and locate misfiled or missing charts
Use Epson labeling system to ensure proper identification of medical records
Purge medical records as needed and prepare them for off-site storage
Operate standard office equipment including personal computer, fax machine, printer, and telephone
Front Desk Clerk June 2004 – January 2006
Eisenhower Hotel & Conference Center
2634 Emmitsburg Rd., Gettysburg, PA; 717-***-****
Supervisor: Amber Keadle-Savoy
Greet guests in a courteous and professional manner
Check guests in and out
Take reservations over the phone
Enter all transactions into computer using Visual One software package
Post billings and payments to customer and group accounts
Act as hotel phone operator and concierge
Balance all credit card and cash transactions at the end of shift
Accommodate guests’ needs, and handle inquiries and complaints in a professional manner
EDUCATION:
Fairfield Area High School, Fairfield, PA
Graduated 1997
Harrisburg Area Community College
30 Credit hours in Business Administration