DAWN PITKINS

Buford, Georgia *****

678-***-**** acujv2@r.postjobfree.com

SUMMARY

Certified Project Manager with extensive experience working for major organizations in the healthcare, Insurance and Retail industries.

Proven ability to complete complex and challenging assignments under pressure in a variety of environments.

Able to assess client requirements, formulate strategic plans, initiate change and implement new processes.

Proven ability to lead, motivate and train large teams with experience managing groups of up to 15 staff members within Project Management Office.

Strong organizational and communication skills.

Goal oriented professional who works well independently or as part of a team.

15+ years experience using MS Project as a tracking tool.

PROFESSIONAL EXPERIENCE

Macy’s Systems and Technology, Duluth, GA March 2010 – January 2016

Sr. Project Manager

Coordinate all aspects for the enterprise support systems implementations. managed, analyzed, designed, tested, and implemented Accounting, Inventory, Logistics, Enterprise Balance and Item Basics projects. Analyzed business partner requirements. Monitored and reported progress of the projects. Managed all projects by using Sharepoint as a collaboration tool.

Provided oversight of all project resources and coordinated efforts of internal team members, other departmental representatives, as well as the business partner team.

Developed and maintained communications process between internal and external clients, including status reports, issues logs and managing expectations.

FARMERS INSURANCE, Alpharetta, GA (Formerly AIG) January 2008-February 2010

Sr. Project Manager

Managed, analyzed, designed, tested, and implemented Agency Auto rate revision projects within the Project Management Office. Analyzed business partner specifications. Monitored and reported progress of the projects.

Provided oversight of all project resources and coordinated efforts of fourteen internal team members, other departmental representatives, as well as the business partner team.

Developed and maintained PMO communication with internal clients, including status reports, issues logs and managing expectations.

Created and maintained Project Methodology process and documentation as well as documentation for Sarbanes-Oxley (SOX).

Macy’s Systems and Technology, Duluth, GA June 2007 – January 2008

Sr. Project Manager

Provided oversight of all project resources and coordinated efforts of eleven internal team members, other departmental representatives, as well as the business partner team.

Developed and maintained communications process between internal and external clients, including status reports, issues logs and managing expectations.

Implemented Project Web Access within my team and provided training and education for the Project Management Office.

Subject Matter expert for Project Web Access and Business Unit Administrator for Microsoft Project.

PRECYSE SOLUTIONS, Alpharetta, GA June 2005- June 2007

Project Manager

Provided full range of medical transcription services. Coordinated all aspects for HIM (Health Information Management) and Radiology implementations. Managed, analyzed, designed, tested, and implemented transcription projects. Analyzed facility requirements. Monitored and reported progress of the projects.

Effectively managed 2-4 technical projects per month in support of $25 million annual revenue.

Provided oversight of all project resources and coordinated efforts of six internal team members, other departmental representatives, as well as the client’s team.

Delivered all projects on time and within budget

Developed and maintained communications process between internal and external clients, including status reports, issues logs and managing expectations.

ALLSTATE INSURANCE COMPANY, Northbrook, IL June 1996-May 2005

Project Manager (2001-2005)

Coordinated large scale technical projects up to 10 million in budget. Project teams ranged from 5 – 15 participants with a duration of 3 months to 2 years. Managed, analyzed, designed built, tested, and rolled out claims products. Analyzed business requirements from both business and IT perspectives. Monitored and reported project progress via Method 1 light. Worked with the PMO to establish effective communication plans.

Served as primary Liaison between all Systems and Business clients. Key business clients included over 100 Claims representatives

Effectively managed multiple Claims technical projects simultaneously. These projects included government mandates with quick turn around times. Product enhancements encompassed 75% of my project deliverables.

Due to my expertise in Project Management and Organization, I was selected to train all new incoming Project Managers.

Market Underwriter (1999-2001)

Monitored and reported profitability, loss ratio and retention. Developed and maintained strong relationships and trained agents in other states. Responsible for levels of acceptability of commercial risks.

Team lead for the Employee Appreciation Committee.

Effectively led the 1999 Annual Giving Campaign for the Western Regional Commercial Center.

Increased growth by developing new marketing campaigns and reward promotions.

Senior Analyst (1998-1999)

Researched and modified products to meet local market trends. Effectively managed multiple compliance projects simultaneously. Created and produced auto policies, customer mailing packages and insurance forms. Coordinated training presentations for new analysts and marketing writers. Acted as department liaison in Creative Arts Relationship Building Meetings. Analyzed and interpreted law changes for impact on current auto product, related forms and business processes.

Partnered with other field offices accomplishing corporate marketing goals.

Served as team lead several cross functional teams and committees that improved processes and achieved corporate objectives.

Selected as Auto Product Representative for Marketing Checklist Initiative.

Senior Service Representative (1996-1998)

Processed annuity business requests. Answered incoming agent/client phone inquiries. Maintained relationships with distribution systems.

Implemented new and improved processes.

Received the 1997 Spirit Award.

EDUCATION

Masters in Project Management,

Keller Graduate School of Management, Lincolnshire, IL, 2003

Graduate Certificate in Human Resource Management,

Keller Graduate School of Management, Lincolnshire, IL, 2002

Masters in Business Administration,

Keller Graduate School of Management, Schaumburg, IL, 2001

Graduate Certificate in Project Management,

Keller Graduate School of Management, Schaumburg, IL, 2000

Bachelor of Arts in Business Administration,

Governors State University, University Park, IL, 1996

TECHNICAL SKILLS

Microsoft Word

Microsoft Windows

Microsoft Project

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Visio

SharePoint

Clarity

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