Divyansh Ohri

Tel: 908-***-****

acujus@r.postjobfree.com

Over 7.5 years of experience as a Business Analyst with ability to coordinate and orchestrate multiple projects simultaneously, provide technical support and lead project teams to achieve project defined milestones and deliverables.

Proficient in interacting with Stakeholders, Subject Matter Experts (SMEs), System Analysts and Technical team with excellent communication and interpersonal skills.

Experienced in interacting with business users to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD), Functional Requirement Document (FRD) and Solution proposals across the deliverables of a project.

Extensive experience working with onsite and offshore development, testing and support teams.

Experience in co-coordinating with business and IT teams across all phases of Software Development Life Cycle (SDLC) including requirement gathering, analysing, designing, developing and testing.

Strong understanding of Waterfall and Agile Software Development Life Cycle (SDLC) models.

Extensively worked with use cases and UML diagrams like sequence diagrams, collaboration diagrams, state diagrams and activity diagrams.

Expertise in translating Business needs into end-user reports with Business Intelligence Tools.

Experience with 508 compliance rules – evaluated applications for 508 compliance, identified gaps and provided on-going feedback to development team.

Responsible for leading testing efforts, ensuring that issues are identified, tracked, reported on, and resolved in a timely manner. Documented Test Plans, Test Cases, Test Scenarios and Error Logs on a timely manner.

Strong presentation skills and ability to tailor presentations towards different functional areas of business.

Cost Estimation & Reduction: Conducting cost benefit analysis of the customer need including feasibility studies, assessment of the requirements, adaptation etc. related to software and hardware services.

MS Office Suit: In-depth experience in MS Office Suit (Word, Excel, Power Point) and document formatting.

Having knowledge of Sales tools and technologies: Sales Workflow tool, database tools, SAP etc.

Skills

Product Management

Requirement Gathering & Analysis

Business & System Analysis

Use Case creation

Good experience of Media and Telecom domains

Feasibility, Gap and Data Analysis

Business Consulting and Pre-sales

Change Management Documentation & Training

Process improvement & Quality Consulting

Test management

Project Quality Analysis, Configuration Control and Defect Prevention Analysis

Agile Methodology, Waterfall Methodology, RUP

Work Experience

Pearson Education, New york, NY

Senior Business Analyst

April 2014 - Present

Senior Business Analyst for the iOS and Windows ports for the Pearson System of Courses - http://pearsonsystemofcourses.com/. PSoC is a K-12 curriculum aligned to Common Core State Standards. It is delivered digitally on tablet devices and laptops. It provides a rich digital classroom experience for teachers and students as well as extends student learning beyond the classroom. The PSoC application has gone through multiple technical iterations and is supported on multiple platforms.

Worked on Pearson System of Courses – a tablet based application to deliver curriculum and assessments content based on Common Core for K-12.

Closely worked with Subject Matter Experts (SME) from Pearson to understand and document product requirements.

Translated requirements to functional specifications and worked with the UX team to create wireframes.

Used Microsoft Office Suite to create Functional Requirements Documents.

Collaborated with Product Managers and SMEs to create a Product Roadmap.

Worked with Architects and Development Leads to define solutions to address requirements.

Used Agile SCRUM methodology for building software.

Created and shepherded user stories, wrote Acceptance Criteria and assigned them to sprints.

Worked with QA Leads to write test cases and setup test data. Conducted walk-through sessions of the functionality built each sprint with the Management team.

Created weekly reports on past week’s accomplishments, next week’s goals and items that needed escalation.

DirecTV, New York, NY

Business Analyst

July 2013 – April 2014

DirecTV is an American direct broadcast satellite service provider and broadcaster. It has its app where DirecTV customers can go and perform various functions like watching movies on phone, recording, live TV streaming etc. I worked as Business Analyst for the enhancement of this app.

Gathered requirements from business officials to make changes in DirecTV application for mobiles and tablets and coordinated with offshore IT teams to make the changes. Ensured smooth functioning between business and IT teams.

Closely worked with senior manager to decide on improvement of various features like DirecTV Cinema, voice search etc. and closely analyse the technical possibilities to add more new features.

Acted as a primary owner of requirements analysis phase of the project lifecycle, undertook elicitation sessions to gather and document business requirements.

Managed end-to-end responsibilities for requirements gathering and business process understanding and captured those in the appropriate IT tools / documents.

Collaborated with developers and subject matter experts (SME's) to establish technical vision and analyse trade-offs between usability and performance needs.

Assisted the senior managers in refining the functional and non-functional requirements.

Facilitated User Acceptance Testers to develop test cases with direct mapping with business and data requirements

Worked closely with the website development team to help them understand the business requirements and changes required on daily basis.

Derived the design or review of test cases, process change requests, and manage a project's scope, acceptance, installation and deployment

Nokia, Bedminster, NJ

Business Analyst

Sep 2010 – July 2013

Nokia is a multinational data networking and telecommunications equipment company headquartered in Finland. Building mobile networks is one part where I was involved in various projects.

Worked on setting up of new tool which was used to create Bill of Material for the setting of new network for fortune 500 companies like Vodafone, AT&T, France telecom, Telenor etc. from various regions like Latin America, Europe, Africa, and Middle East.

Manual creation of Bill of Materials was replaced with new CRM tool which helped the end users to prepare the Bill of Materials by just putting the required data entries like number of subscriber, features required, warranty required etc.

CRM tool helped to reduced the Bill of Material creation process from 5 hours to 1 hour.

Worked on project to automate the creation of technical solution description, which was created manually earlier.

Worked with development team to create various Nokia’s internal web portals like portal to time-stamps employee’s works, allocation of projects to employees etc.

Interacted extensively with various business groups, stakeholders and users to develop the vision document that aligned with corporate strategic objectives to setup a new CRM tool for making Bill of Materials.

Analysed client requirements and documentation of business needs, prepared analysis and business requirements documentation (BRD, SOW, SRS, FSD, Use Case, Wire frames & Solution guide).

Analysed the meeting minutes collected in JAD sessions and updated Requirement Specification Documents and categorized Functional, Non-Functional Requirements and Business rules.

Created project plans in accordance to project management framework standards and procedures. Identified on-going issues and gaps within project plans, in order to eliminate implementation issues.

Utilized Rational Unified Process (RUP) for streamlining the team's development activities.

Interacted with tools like Quality center and Jira to log defects.

Participate in sprint planning to prioritize requirements backlog

Collaborated with QA teams created and implemented Test Cases, Test Plans and facilitated User Acceptance Testing (UAT).

Escalated project related issues that required immediate attention.

TCIL, New Delhi, India

Systems Analyst

July 2009 – March 2010

Telecommunications Consultants India Ltd (TCIL) is a telecom and engineering consulting firm run by the Indian government.

Acted as a liaison between the business and technical resources.

Translated high business need to detail requirements.

Coordinated with different functional teams to meet project objectives.

Identified gaps in the project by comparing the current system functionality with the new functionality being created.

Coordinated production releases and send updates to stake holders

Conducted kick-off meetings for business UAT and assist business in the new application being developed.

Trained business users to use new applications.

Airtel, New Delhi, India

Business Analyst

July 2008 – March 2009

Airtel is one of the largest mobile network operators in India. I worked for Airtel as a junior business analyst on various projects:

Data collection, research and analysis by actively listening to customer sales team, translating business needs into technical terms, creating business requirement documents (BRD) as part of the Software Development Life Cycle (SDLC).

Served as liaison between departments, preparing oral and written presentations for internal business partners while providing data to support recommended system enhancements, based on competitive information sourced through interpersonal and social business listening. Documented Meeting Minutes from the JAD Session as well as responsible for getting a sign-off on them from the JAD participants.

Responsible for gathering requirements from Airtel Customer service agents and field officers to produce business and functional requirements for Trouble Report Management Application.

Documented and presented database recommendations for optimizing executive’s dashboard visualization of Key Performance Indicators (KPI) for sales and marketing staff.

Documented technical requirement and gained approval from all IT stakeholders.

Analysed data collected through web queries and lead capture forms, research and validation.

Collaborated with UX designers to develop interface and worked alongside engineers during development, QA and user testing.

Trainings

Nokia certified training in GSM fundamentals.

Nokia certified training in Software Sales.

Successfully completed Basic business analyst training under Nokia.

Undergone training for SAP HANA course, platform for building and deploying next-generation, real-time applications and analytics.

Education

Bachelor of technology in Electronics and Communications

Maharishi Dayanand University – Delhi, IN

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