TODD A. REEVES

**** **** ****** ****** 515-***-****

Des Moines, IA 50320 acujuh@r.postjobfree.com

CAREER SUMMARY

An accomplished customer service professional with extensive expertise in marketing and promoting financial services and products. Confer with credit card customers, banks and retailers by telephone to provide information, increase lines of credit, cancel accounts and obtain details of complaints. Document customer interactions, record details of inquiries and complaints as well as actions taken.

PROFESSIONAL EXPERIENCE

PurFoods, Ankeny, Iowa 4/2014 – Present

Intake Support Representative

Provide friendly customer service making outbound calls to case workers to help retain clients by giving timely reminders regarding client authorization for meals ending or have ended. Note accounts of conversations for each call. Inactivate accounts as needed. Extend authorizations by entering 30 day verbal’s to avoid missed deliveries. Receive inbound calls from case workers and used problem solving skills to answer questions. Communicate by email with case works to answer questions and to give friendly reminders regarding client’s authorization end date.

Call Center Representative

Provide friendly service to client taking inbound and making outbound calls to clients to place the meal orders. File complaints, answer questions and resolve issues that may arise while talking to clients. Also assist in calling clients to inform them of delivery times and any changes to their accounts.

WELLS FARGO, Des Moines, Iowa 3/2012 – 10/2013

Phone Banker

Answered 80 – 100 inbound calls daily from credit card holders, banks and retailers to resolve issues such as billing disputes, possible fraud, and late payments. Referred unresolved customer grievances to designated departments for further investigation.

Promoted and marketed sales of new or additional financial services and products by utilizing consultative sales techniques and listing skills resulting in providing added benefits to the customers and increased sales and revenue sources for the company.

Educated customers on using and maintain their credit card accounts including minimum payment options, timely payments of accounts and travel security.

MEDIACOM, Des Moines, Iowa 5/2011 – 3/2012

Direct Sales Representative

Promoted and marketed cable, internet and phone services to customers via door-to-door sales. Presented benefits and special services to customers. Processed all paperwork related to the account.

Met and exceeded goals. Worked 60 doors per day and gave effective presentations to achieved monthly incentives. Made outbound calls to set up appointments with perspective customers.

On call 24/7 to answer questions regarding promotions, products and services.

Negotiated annual contracts with customers by presenting the benefits, savings and reliability of services.

INDUSTRY MARKETING SOLUTIONS, Fort Dodge, Iowa 8/2008 – 2/2011

Account Executive

Sold and solicited advertising space for publications and e-mail marketing blasts to national printing, converting and packaging companies with advertising budgets ranging from $500,000 to $5 Million. Provided clients with estimates of the costs of advertising. Prepared promotional plans, sales literature, media kits and sales contracts. Maintained assigned account bases and developed new accounts. Negotiated annual contracts with senior leaders.

Attended annual trade-shows, including Graph Expo, Pack West, Label Expo, Pack Expo to promote products, increase company brand resulting in generating additional leads and increasing potential customers.

Created sales contests to increase productivity and promote a positive work environment.

Established business relationships by making numerous phone calls, emailing proposals and following up later to answer question.

Listened carefully to clients concerns and overcame objections to complete the sale.

PRINTERS MARKETPLACE, Fort Dodge, Iowa 1/1994 – 6/2008

Account Executive

Managed over 300 printing industry accounts in establishing positive business relationships and promoting and marketing advertising space for publications. Provided estimates of advertising costs to customers.

Developed pricing strategies to maximize profits and ensure satisfied customers.

Applied sales forecasting and strategic planning by analyzing market trends to ensure sale and profitability of advertising sales.

Attended annual trade-shows, including Graph Expo, Graphics of the Americas and Gutenberg Festival to promote products and services resulting in generating additional leads and increasing potential customers.

PROFESSIONAL TRAINING AND DEVELOPMENT

Fraud Investigation, Consultative Sales, Conflict Resolution, Customer Service

Diversity Training, Reducing Sexual Harassment, Building Rapport with Customers,

Effective Listening Skills, Negotiating for Win-Win Resolution.

COMPUTER COMPETENCIES

Windows 10, Word, Excel, Outlook, Debit Card Research Database (Mart)

Client Relationship Management Software (HOGAN, FDR, NetSearch, CSS, and ECCS)

EDUCATION

Fort Dodge Senior High- Fort Dodge, Iowa Diploma

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