QUALIFICATIONS PROFILE

Over * years’ experience in administrative support, recruitment and customer service

Recent Human Resources graduate with internship experience in full-cycle recruitment (screening, assessing & interviewing candidates)

Seeking Human Resources Generalist and Recruitment Coordination roles

Proficient in MS Office: Word, PowerPoint, Outlook, Excel

Other computer capabilities: Symphoni, Better Impact (applicant tracking system), Sightmax, Avaya, social media (Linked In, Twitter, Facebook), job posting sites (Indeed, Career Builder, Zip Recruiter)

Other language proficiency: Chinese (Cantonese)

EDUCATION

Human Resource Management Post-Graduate Certificate – George Brown College (Toronto ON) - January 2016

Designed and conducted a 30-minute training program for 20+ participants

Conducted a job evaluation and designed a total rewards system for a mid-sized company

Created a mock job advertisement and panel interviewed candidates using best practices

Certified Human Resource Professional Candidate - Human Resources Professional Association - June 2016

Honours Bachelor of Science (Health Studies and Psychology) - University of Toronto - 2012

WORK EXPERIENCE

Human Resources Intern and Volunteer (Part-time) September 2015 - present

University Health Network Toronto

Manage 900+ volunteers at Toronto General Hospital and Toronto Western Hospital sites

Identify qualified candidates, screen 30+ resumes and cover letters and interview 10+ candidates per week

Create job descriptions, assist with the onboarding of new volunteers, conduct background checks and ensure all confidentiality policies are signed

Manage any volunteer-related complaints and concerns and follow-up via phone or email

Deliver bi-monthly Service Excellence Training to all volunteers

Mentor and design content and training for Human Resource Interns

Interact with staff and administer employee engagement surveys

Observe meetings regarding various Human Resource functions such as: job evaluation, joint health and safety committee and a grievance

Client Care Representative (Part-time) December 2013 - Present

Morneau Shepell Toronto

Administer Employee & Family Assistance Programs (EAP) in the Care Access Centre for contracted companies

Triage and assess all in-bound calls received from employees, counsellors, Human Resource managers or Account Managers

Handle 30+ calls per shift while multitasking incoming chats, urgent messages and creating employee records

Perform Team Lead/acting supervisor role for Client Care Representatives and Client Care Counsellors and create reports for management regarding service levels and monitor urgent client cancellations

Handle all client and team member escalations and find coverage for absent agents during a shift

Conduct panel interviews with potential candidates for Client Care Representative positions

VOLUNTEER EXPERIENCE

Distress and Crisis Line Worker 2012 & 2013

Distress Centres of Toronto Toronto

Confidential and anonymous crisis phone counselling for individuals in the Greater Toronto Area

Risk assessment, active listening, therapeutic and grounding techniques for suicidal risk callers

Therapeutic Recreation Assistant 2010 – 2013

Toronto Grace Health Center Toronto

Engage hospital patients in 10+ groups in therapeutic recreational activities such as Bingo, Tai-Chi, stretching exercises or sing-a-longs

Update the schedule on each floor for the following volunteer

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