DIRK BENDER

**** ****** ***, ******, ** *****

770-***-**** acujtf@r.postjobfree.com www.linkedin.com/in/dirk bender 6800462 Professional experience

CSA (Construction Systems Associates), Inc. 5/2008 – 4/2016 Writer/Trainer, Atlanta, GA

Atlanta based software and services company with satellite offices in Slovakia, providing plant management tools for nuclear power generation, petrochemical production, and semiconductor manufacturing. CSA software laser scanning management and 3D design modeling software is in use at nearly every US nuclear power plant. As a writer/trainer for CSA I have been:

Developing and maintaining user documentation library using MS Office suite and providing training support (including online GoToMeeting and WebEx presentations) to customers

Providing usability support for PC and Android based applications, coordinating beta test reporting and client feedback

Updating and maintaining external WordPress based company website with news releases and video presentations; HTML based updates to legacy website

Developing promotional materials including brochures, tradeshow signage, and email campaign messaging

Coordinating quality assurance program and reviewing scan registration reports to ensure compliance with published accuracy specifications, using Visio for process mapping CSA provides user manuals for PanoMap®, iPanoMapTM and ancillary applications, plus training outlines with specific plant scan and 3D modeling information. My direct use of CSA’s product includes:

Laser scan registration

Creation of laser scan database

3D modeling from laser scans

3D intelligent modeling

Integration of 3D models with laser scans

Integration of 3D models with document control

HELPWRITE, Inc. 10/2003 – 5/2008

Technical Writer & Independent Consultant, Atlanta, GA Technical Writer (3/2004 5/2008) for communications agency; full time client assignments include: 10/2007 – 5/2008 at ACS, Inc., Norcross, GA (now part of Xerox). Developing user documentation for parking revenue management systems. Mapping interfaces for IT documentation using Word and Visio. 8/2006 – 10/2007 at Cox Enterprises, Inc., Atlanta, GA. Authoring job aid and supporting documentation efforts and meeting facilitation for PensionPlus system upgrade and PeopleSoft 8.3 to 8.9 upgrade. 770-***-**** acujtf@r.postjobfree.com Page 2

3/2004 – 8/2006 at FATS, Inc. (now Meggitt Training), Suwanee, GA. Interviewing subject matter experts and updating system software help in RoboHelp HTML, and developing printed user documentation with the MS Office Suite, Visio, FrameMaker, Illustrator and CorelDraw, for video scenario training, simulated weapons and systems manuals in military and law enforcement use. As freelance consultant (10/2003 5/2008): Researching, writing and designing promotional and technical brochures using Adobe InDesign for a wide variety of service and manufacturing industry clients, editing RFPs and White Papers, and proof of concept DemoShield software simulations for system proposals. HACH ULTRA ANALYTICS (formerly Orbisphere) 8/1987 – 9/2003 Web Integrator / Technical Writer, Atlanta, GA (6/2002 – 10/2003) Process instrumentation company combining the Orbisphere, Met One, HIAC, Polymetron and Anatel brands.

Authored instructional document sets (IQ/OQ/PQ) for 21 CFR part 11 compliance, operator’s manuals and service documentation, and templates using MS Word.

Developed website content and feature specifications for integrated site through voice of the customer online polling with WebSurveyor.

Coordinated promotional programs in support of power generation, life sciences and beverage processing sales activity, including print advertising, direct mail and e commerce.

Developed service contract proposal documents with North American technical support management. Marketing Communications Manager, Orbisphere, Emerson, NJ (4/2000 – 5/2002) Swiss headquartered instrumentation company manufacturing gas analyzers for industrial process and laboratory applications, and Windows process control/data acquisition software. Markets served by the Orbisphere brand include power generation (fossil and nuclear), beverage processing, pharmaceutical and semiconductor manufacturing, municipal and industrial water treatment.

Planned and executed integrated promotional strategy specific to the vertical markets.

Supported highly profitable North American sales and service headquarters activities.

Delivered on budget, in house produced materials for advertising, exhibition, sales promotion, press relations using QuarkExpress, Adobe InDesign and Photoshop; webpage optimization and website development using MS FrontPage, and managed e commerce and direct marketing programs. Technical Publications Manager, Orbisphere, Emerson, NJ (8/1994 – 4/2000) Produced multilingual operator interface documentation, demo programs, web content, online help development, application notes and product data sheets.

Managed technical writing staff, coordinated contact with R&D, production staff and consultants.

Targeted a broad range of operator skill sets, from “quick guides” to comprehensive process installation procedures for sampling, digital and analog I/O connections, and PC instrument software configurations, using MS Word, MS Publisher and QuarkExpress.

Collaborated with company’s firmware and Windows software developers for beta testing and usability issues.

Technical Writer / Editor, Orbisphere, Emerson, NJ (8/1987 – 7/1994) 770-***-**** acujtf@r.postjobfree.com Page 3

Education

BA, English/Journalism concentration, Montclair State University, Upper Montclair, NJ More recent coursework: STC Seminars, Advanced RoboHelp classes at Kennesaw State University, and the AMA seminars Managing your Marketing Communications Mix and Writing Killer Copy. Authoring Tool / Software Experience

Documentation MS Office Suite (Word, Excel, Powerpoint), MS Publisher, Adobe InDesign, Adobe FrameMaker

Line Illustration Visio, CorelDraw, Adobe Illustrator Photographic PaintShop Pro, Adobe Photoshop

Online tools RoboHelp, MS FrontPage, WebSurveyor, DemoShield, Acrobat Distiller, Sharepoint Extracurricular & Misc.

Ministerial Search Committee, 2015 present

Communications Committee Chair 2011 2014

Unitarian Universalist Metro Atlanta North, Roswell, GA

Currents 2008 and 2007 Conference Manager, Nominating Committee Member, Society for Technical Communication (Atlanta Chapter). STC “Excellence” Award winner, 2006, for

Generic Laser Rangefinder Operation and Maintenance manual.

Founding Member, Checkered Demons Scooter Club

(New York City)

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