Carmelita James

Phoenix, AZ *****

acuji5@r.postjobfree.com - 602-***-****

WORK EXPERIENCE

Behavioral Health Technician

JFM Inspiration - Phoenix, AZ - May 2015 to Present Responsibilities

Monitor the residents self- administration of their medications to resident per policy As the Primary staff, monitor and report resident progress Accompany and transport residents on rotating basis to activities such as AA meeting, NA meeting and group outing.

Skills Used

Protect clients rights

Recognize common symptoms of mental disorder, personality disorder, or substance abuse. Read and implement a resident treatment plan.

Behavioral Health Technician

Horizon Human Service - Tempe, AZ - December 2014 to August 2015 Monitoring and assisting in routine care of clients Distributing medications and chart appropriately

Completing all shifts duties and maintain the cleanliness of the group home Transporting clients in an agency provided vehicles Dispatcher

The Parking Spot - Phoenix, AZ - October 2011 to February 2015 Courteously interact with all customers, driver, and others on daily basic to ensure all customers routes are serviced in a timely and professional manner

Operate multiple line telephone system to answer incoming calls and transfer callers to appropriate personnel Advanta Dialer

Assoicated Creditors Exchange - Phoenix, AZ - November 2007 to April 2008 Utilizes automated dialer to attempt to contract debtors if consumers is contact Transfers call to inbound collector if consumer is not available leave a message According to FDCPA guidelines

Negotiated payment arrangements and settlements on Master and Visa cards accounts Sprint Dialer

Associated Creditors Exchange - Phoenix, AZ - September 2006 to June 2007 Negotiate payment arrangements, payoffs,and and settlements according to company guidelines. Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate Internet Customer Service Representative

FACS Groups - Tempe, AZ - March 2006 to July 2006

Handled inbound calls from Macy’s and Bloomingdale’s customers Placed orders over the phone for customers

Handles customer inquiries related to service billing question and invoices in a professional matter Loan Consultant

MSA Solution - Tempe, AZ - March 2005 to March 2006 Consolidated student loans

Reviewed contracts and ensured that details were accurate Maintains files to company and clients work standards EDUCATION

Associate's Degree in Criminal Justice

Everest College Phoenix - Phoenix, AZ

2010 to 2013

SKILLS

Juvenile Justice, Sociology, Criminology, Criminal Evidence, Introduction to Interview and Interrogation ADDITIONAL INFORMATION

Fingerprint Clearance Card

Article 9

CPR and Frist Aide

Prevention and Support trained

Contact this candidate