CURRICULUM VITAE OF:

JOSEPH RAYMOND B. MANUEL

PERSONAL INFORMATION:

Address 76A Payna St. Veterans Village, Project 7 QC

Date of Birth August 4, 1984

Place of Birth Quezon City, Philippines

Age 31 years old

Civil Status Single

Height 5’4

Weight 135lbs

Religion Roman Catholic

Citizenship Filipino

CONTACT DETAILS

Mobile +63-905*******/+63-999*******

Email/Yahoo Messenger acuje5@r.postjobfree.com

EDUCATIONAL BACKGROUND:

2010 Diploma in Network Systems Administration

Phoenix One Knowledge Solutions, Inc.

2001 – 2007 BSBA-Information Services

(Inclusive of thesis) Management (ISM)

De la Salle-College of St. Benilde

WORK EXPERIENCE:

July 1, 2013 – Present Systems Analyst

S& P Global

• Reviews, analyzes, and evaluates business systems and user needs. Participates in system design and architecture to parallel overall business strategies. Uses knowledge of commonly-used relational database concepts, practices, and procedures to provide support for data transformation, testing, troubleshooting, and tier 2 application end-user support.

• Responsible for end-to-end specification, development, testing, and release of assigned project deliverables. Participates in the scoping of proposed enhancements, and works with Content Managers, Product Managers, or other Project Managers to turn business requirements into actionable developer specifications. Works to mitigate risk while managing tasks, resources, and changes.

October 16, 2012 –June 21, 2013 Technical Support Specialist

Teloworks Philippines, Inc.

A Telos Company

• Part of a team that provides 24x7x365 Tier 1 POC support to both Telos internal and external customers by logging incidents thru xAssets ticketing tool. Monitors Proofpoint server for filtering emails, performs AD account functions and escalates issues to other tiers as deemed by the project/s. Also assists with other internal IT functions as required.

February 1, 2011 – July 31, 2012 HelpdeskSupport Engineer / Service Desk Analyst

GROW Inc Consultant

Deployed @

Greif Industrial Packaging Inc.

• Providing Tier 1 support for internal users from AMER, APAC and EMEA regions by answering inbound calls, reviewing emails and online requests sent thru Helpdesk as well as processing of other IT related issues (as service request).

• Uses internal helpdesk system to enter and track issues sent thru mail or call to update on pending user issues, status and its resolution(s) and generate reports as required

• Performs system administration related to account creations, deletions, distribution lists, and access.

• Proactively responds & resolves H/W and S/W related problems, based on alerts triggered

• Monitors network for circuit or network device outages using network tools, and taking appropriate troubleshooting and escalation action(s) as required.

• Participates in beta testing, recommendation and deployment of new tools, systems or software upgrades supported by IT.

• Supports company provided mobile devices by configuring, resolving mailing and syncing issues (Blackberry Enterprise Server or BES)

• Coordinates server related hardware issues to 3rd party or vendors

• Generates report or document procedures as required

• Adept with the following tools:

o Active Directory – Windows and VPN Account Management

o Dameware Tool – Remote Access to user

o Numara Foot Prints (now BMC Remedy) – Incident Management Tool

o Lotus Notes 8.5 – Mailbox and instant messaging

o Blackberry Manager – Blackberry Account Management in BES server

o Solarwinds – Network Monitoring

o ERP LN - Application Locks / Emergency Developer Account Password Creation or EMDEL

o AS400 – Account Management and LIVE Data Modification

o Network printer mapping

o KRONOS Timekeeping – Account Management

o Peoplesoft – Password Resets

November 15, 2010 – January 21, 2011 Intermediate Technical Analyst

GXS Phils., Inc.

• EDI mapping requirements gathering from client and collaborates with key team members of development and QA prior to map deployment.

March 1, 2010 – May 31, 2010 Test Engineer

Smart Communications Inc. (Client)

Software Laboratories Inc. (Contractual Employer)

• Testing various internal projects prior to deployment with the inclusion of user support and adhoc fixes to existing internal systems used by Smart Communications Inc. for business development.

September 15, 2008 – January 29, 2010 Junior Business Analyst / Business Analyst

MEGA VENTURES INSURANCE AND

CONSULTANTS, INC.

• Gathers client organization's project/s by clearly documenting the project’s business processes and other relevant requirements. Coordinates and assists the project manager thru requirements elicitation, use case modeling, change requests, user manual creation, defining system functionality and its limits and overall user software interaction.

June 30, 2008 – September 1, 2008 Junior Business Analyst

PROV INTERNATIONAL PHILS.

• Performs requirements elicitation for internal projects which is inclusive but not limited to the following deliverables: business requirements, software requirements specifications, requirements traceability matrix and change requests for various projects under the .net framework.

November 26, 2007 – February 26, 2008 In-House Property Specialist

ROBINSONS HOMES INC.

• Responsible for marketing, promoting and selling various real estate projects (residential and commercial lots and model houses) by the company.

June 2006-October 2007 Account/Collection Officer

MEGA VENTURES INSURANCE AND

CONSULTANTS, INC.

• Non-life Insurance Brokerage engaged in the business of soliciting insurance coverages for fire, motor cars, bonds, property floaters, marine, personal accident and other related coverages.

o Primarily involved in the formulation of accounting systems for insurance accounting from manual to computerization.

o Preparation of Statement of Accounts for clients

o Analysis of Accounts Receivables and Due to Insurance Companies

Accounts.

September-November 2005 OJT TRAINEE @

NISSAN COMMONWEALTH

• The training covered the basic structure and use of NISSAN’s NIDICS system ranging from employee records to customer vehicle maintenance, sales etc.

• System maintenance assistance whenever possible.

August-September 2004 OJT TRAINEE @

KAISA CONSULTING

RAMCAR GROUP OF COMPANIES

• Given various team and individual projects such as Web design, and file archiving of their products and after sales reports.

• Responsible for creating and organizing employee databases and aid in creating and maintaining the company’s website.

• Was part of some PC game beta testing at some point

• Minor Troubleshooting assistance on their network.

March-May 2000-2003(During Summer) PC / NETWORK TECHNICIAN @

Expertelligent Computer Systems Inc.

• Assisting in assembling, installation and maintenance of various PC and network systems (hardware and software needs) of personal to mid-scaled companies.

• Responsible for maintaining customer accounts which includes billing and customer support for Expertelligent’s Internet Provided Service (dial up).

Contact this candidate