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Assistant Customer

Location:
South Holland, IL
Posted:
April 27, 2016

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Resume:

Tiffany Metcalf

**** ****** ***, *** #*

773-***-****

Calumet City, IL 60409

acujan@r.postjobfree.com

OBJECTIVE

Seeking an entry level position utilizing my education and skills.

EXPERIENCE

Benedictine University Lisle, IL March 2015-2017

Major: Masters in Business Administration with a concentration on Management

Master in Public Health with a concentration Emergency Management

Glenshire Nursing and Rehabilitation Centre Richton Park, IL CNA Certified 5/2012

Robert Morris College Chicago, IL February 2002

Major: Graphic Arts GPA 3.7 Honors MCL

SKILLS

Proficient in Microsoft Office, DocMan, Data Entry (45 WPM), AS400, Filing, Faxing, Event Planning, Adobe Photoshop/Illustrator

Freelance: Cole Designz *Founder

EXPERIENCE

Advocate Healthcare

South Suburban Hospital Hazel Crest, IL 8/2013-Present

Telemetry Tech & CNA

Monitors heart rhythm patterns to detect, record and report normal and abnormal heart rhythm patterns, normal and abnormal ECG interval and proper and improper pacemaker or implantable defibrillator function utilizing telemetry equipment.

Toileting patients.

Emptying catheter bags.

Monitoring vital signs including temperature, pulse, respiration and blood pressure.

Setting up of meal trays, and documenting food / fluid intake.

Feeding patients

Keeping the patient space clean and tidy.

Turning bed ridden patients to prevent bedsores.

Observing patients.

Reporting any health issues to the supervising nurse

United States Postal Service Elk Grove Village, IL 6/2012-5/2013

Casual Mail handler

Sort all incoming mail by zip code.

Operator automatic machine distributor.

Transfer mail from different machines to certain trucks for transportation.

Load mail onto machine to be sorted.

Glenshire Nursing and Rehabilitation Centre Richton Park, IL 1/2012-6/2012

Certified Nursing Assistant *Nurse Aide Training Competency Evaluation Passed: 5-21-12

*Experience working on the Tract and Vent Floor, Assistant Living and Alzheimer’s/Dementia Floor

Observing residents.

Reporting any health issues to the supervising nurse.

Taking care of a resident’s personal hygiene, including bed bath, shaving, and nail care etc.

Toileting residents.

Emptying catheter bags.

Monitoring vital signs including temperature, pulse, respiration and blood pressure.

Setting up of meal trays, and documenting food / fluid intake.

Feeding residents.

Serving nutritional supplements.

Making beds.

Keeping the residents space clean and tidy.

Bringing the resident to the therapy area.

Turning bed ridden residents to prevent bedsores.

McDonald’s Chicago, IL 8/2010-12/2011

HR Specialist/Hiring Manager/Crew Trainer

Handle and sign off on all new employee documents.

Interview perspective employees for possible employment.

Handle all customer complaints and send out apology letters.

Trained new crew members on all working stations (cash register, drive-thru, grill area, front and back rooms, freezer, and stock room).

Ensured crew was knowledgeable on the different areas and duties of the store, provided enhanced training when needed.

Reconciled daily cash receipts and completed cash reports including cash deposit drops.

Robert Morris University Chicago, IL 7/2008 – 3/2010

Main Switchboard/Enrollment Specialist

Answer all inbound phone calls into the college and transfer them to the different departments, faculty, and branches (DuPage, Orland Park, Lake County, O’Hare, Peoria, and Springfield).

Complete calls to prospective students providing information on college scholarships, athletic programs, career services and financial aid. Secure appointments with admissions advisors.

Assist with college tours and informational sessions.

Send out emails for Director and other enrollment specialist.

Merchants’ Credit Guide Chicago, IL 8/1999 – 9/2007

Receptionist/Clerk II

Tracked, recorded, and processed customer cash, check, and credit card payments.

Recorded customer inquires disputes, attorney letter, and bankruptcies via AS400 system and open/close customer accounts.

Reconciled all customer checks and credit cards.

Filed medical and retail disputes.

Pulled medical bills for collectors.

Opened and sorted all incoming mail.

Handled incoming and outgoing switchboard calls for agents and executives.

Scanned/manually entered returned mail documents via AS400 system.

Typed correspondence for senior management team.

Scanned medical bills onto system via DocMan.

PROFESSIONAL ORGANIZATIONS

Zeta Phi Beta Sorority, Inc.

Alpha Alpha Chicago Metropolitan Undergraduate Chapter

Tau Xi Zeta Graduate Chapter Chicago, IL 2001-Present

PHA Order of the Eastern Star Chicago, IL 2006-Present



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