OCTAVIA BYRD

Jacksonville, Fl 678-***-****

acujal@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Positive, adaptable and persistent professional with over a decade of progressive experience in successful account collection, customer service and sales. Skilled in preventing losses, controlling delinquent balances and collecting delinquent accounts. Creative and analytical thinker, able to negotiate with people in difficult situations. Organized and thorough in all account records and data entry. Effective communicator who listens and gets clarification, is clear and to the point when speaking, and writes clearly, informatively and logically.

KEY STRENGTHS

CREDIT / ACCOUNT COLLECTION HEALTHCARE PRODUCTS / SERVICES PERSUASION / NEGOTIATION ACCOUNTS RECEIVABLE CALL CENTER ENVIRONMENT CONFIDENTIAL RECORDS MANAGEMENT 1ST AND 3RD PARTY COLLECTION DOCUMENTATION / REPORTING WORD PROCESSING / DATA ENTRY VALUABLE EXPERIENCES

COLLECTION / ACCOUNTS RECEIVABLE

Handled a high volume of inbound and outbound calls related to reconciliation and collection of delinquent accounts

Collected balances owed on high-end credit cards, apartment leasing contracts, lease terminations and evictions

Researched unsettled account balances that were completely or partially unpaid, and analyzed receivables information from aging report

Recorded information regarding financial status if client and status of collection efforts

Documented all collection attempts accurately and timely

Evaluated accounts and recommended appropriate action throughout the collection cycle

Negotiated terms of repaying past due balances while treating the customer with respect

Compiled and analyzed data for monthly reports in order to measure portfolio performance

Utilized computer system to perform skip tracing to effectively locate customers

Ensured adherence to the Fair Debt Collections laws and other regulations and security policies CUSTOMER SERVICE / SALES

Provided consultative sales and service experience for customers seeking health and ancillary insurance products and info

Used web-based tools to analyze prospective customer needs and match to appropriate company products and services

Presented and described recommended products, benefits, features and alternatives

Explained company sales, medical underwriting and enrollment processes to set realistic customer expectations

Generated and acted upon leads for new sales and sale of replacement and add-on products

Obtained and verified the accuracy of customer information, including address and telephone number

Tactfully resolved challenging situations and calmly handled irate customers EMPLOYMENT HISTORY

Sales Assistant Florida Blue – Jacksonville, FL November 2014 – January 2015

Collection Representative Stellar Recovery Incorporated – Jacksonville, FL December 2011 – September 2014

Collection Representative NCC Business Services – Jacksonville, FL January 2008 – October 2010

Collection Representative Capital Recovery Services – Jacksonville, FL September 2006 – December 2007

Collection Representative Enhanced Recovery Incorporated – Jacksonville, FL May 2003 – June 2006

Financial Customer Service Representative NCC Business Services – Jacksonville, FL March 2000 – April 2003 EDUCATION

DIPLOMA Florida Community College – Jacksonville, FL

Contact this candidate