acuja8@r.postjobfree.com t *** Stuyvesant Ave Trenton, NJ 08618t 609-***-****

Objectives

Seeking new challenges. Looking for an opportunity with an established company where there is opportunity for growth and leadership. 5+ years experience with 3rd party collections, 5+ years experience with administrative work, and 10 years customer service and phone experience.

Education

Laura Steward Christian Academy

06/2005 High School Diploma

08/2013 Mercer County Community College Some College Experience

Xerox State and Local Solutions

t 101 American Metro Way Hamilton NJ

Senior Customer Service Representative 06/2014 05/2015 s Handled daily inquiries regarding specific case information. Was responsible for the handling of FTI information. Took heavy inbound calls regarding inquiries of case specific information. Required to properly notate and document all information discussed and tasks handled to each case for each call. NJCSI new hire training. AMG Financial LLC Trevose, PA

Collections Specialist 08/2011-02/2014

Was responsible for establishing sale goals and setting priorities. Management Collaboration, account maintenance, sales force training. Heavy call volume 200+ calls per day. Skip tracing 5+ years experience. APM Financial LLC Hamilton, NJ

Break Collector 09/2008-06/2011

Responsible for account maintenance, monthly and daily goals, heavy call volume, and skip tracing. Skills

s NJCSI new hire training

s Bilingual Spanish.

s Typing speed 50 WPM.

s Experienced in skip tracing systems such as Accurint and TLO. s 1 year experience in NJ KIDS.

GLADIS FLORES

2

sonia velez

References

Available upon request.