Manager Customer Service
Resume:
Rebecca Johnson
Katy, Texas 77450
Objective:
Seeking a position with a real estate firm that operates with high ethics in all aspects of their business.
Summary of Qualifications:
Team Leader/Builder Customer Service leader Organized
Goal Oriented Solution Oriented Lease Up & Rehab exp.
Professional Experience:
Property Manager 2/14 to 2/16 Pace Realty, Katy, TX.
• Direct Day to day responsibility for newly constructed multi-family
Community that consists of 324 units. Property built in two phases within six months achieved 100% occupancy, PH I,
Ph II build out completed December 2015, property sold
February 2016, occupancy was stabilized at 97.5%
Property Manager 3/11 to 2/12 Advantage Management Houston, TX.
Direct day to day responsibilities for 280 apartment homes.
Responsible for keeping operating expenses within directed parameters.
Established goals for the community; staying within owners objectives.
Improved the economic occupancy and stabilized the performance of the property.
Prepared monthly team goals focused on improving the quality and productivity of each team member’s performance.
Property Manager 11/10 to 10/11 Nolan Real Estate Services Houston, TX.
Direct day to day responsibilities for 408 apartment homes.
Responsible for keeping operating expenses within directed parameters.
Established goals for the community; staying within owners objectives.
Improved the economic occupancy and stabilized the performance of the property.
Prepared monthly team goals focused on improving the quality and productivity of each team member’s performance.
“Contract” Community Manager 5/10 to 9/10 CnC Property Management Houston, TX.
Direct day to day responsibilities for 280 apartment homes.
Responsible for keeping operating expenses within directed parameters.
Established goals for the community; staying within owners objectives.
Improved the economic occupancy and stabilized the performance of the property.
Prepared monthly team goals focused on improving the quality and productivity of each team member’s performance.
Increased occupancy by 15% and decreased delinquency to 1.5%.
Property Director 9/07 to 8/09 Bayou on the Bend Houston, TX.
Direct day to day responsibilities for a newly constructed mid rise that consist of 242 apartment homes.
Responsible for keeping operating expenses within directed parameters.
Established goals for the community; staying within owners objectives.
Improved the economic occupancy and stabilized the performance of the property.
Prepared monthly team goals focused on improving the quality and productivity of each team member’s performance.
Community Manager 12/00 to 06/07 Dalcor Management Addison, TX.
Direct day to day responsibilities for 804 apartment homes.
Responsible for keeping operating expenses within directed parameters.
Established goals for the community; staying within owners objectives.
Improved the economic occupancy and stabilized the performance of the property.
Prepared monthly team goals focused on improving the quality and productivity of each team member’s performance.
Community Manager 1/99 to 4/2000 Con Am Management Houston, TX.
All aspects of property management for 151 apartment homes.
Community Manager 11/97 to 1/99 Finger Company Houston, TX.
All aspects of property management for 155 apartment homes.
Software: Yardi- MRI- AMSI- Onesite- Word- Excel
Certifications: CAM I & II, NALP
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