D’Aundrea Starling

**** ******* ** # *** 832-***-****

Houston, Texas 77088 acuj3c@r.postjobfree.com

OBJECTIVE:

Ability to ensure quality as well as quantity, to utilize my leadership abilities along with my communication skills, which has been developed over many years of training in today’s highly diverse society.

WORK EXPERIENCE:

At&T Home Agent

Customer Service 2009- Present

•Customer Service inbound calls over 50 calls a day

•Tech support

•Billing

KDJ Consultants Home Agent

Scheduler/ Data Support Tech 2009- 2012

•Schedules medical facilities and large groups for patient file audits within scheduling timelines.

•Correspond with reviewer and medical facilities daily to verify scheduling audit appointment.

•Monitors scheduled providers through HARP work chases screen.

•Compliance with HIPPA Policies & Procedures.

•Reviews auditor data, download and convert to PDF Lite, and upload to HARP

•Maintains data upload with accuracy.

JPMorgan Chase Houston, TX

Recon/Senior Processor 2005-2008

Account Receivable

Data Entry

Customer Service inbound and outbound calls

Research account, reconciliation

Analyzed work flow and made recommendations to improve efficiency.

EDUCATION

Texas School of Business

North Harris Community College

Eisenhower High School

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