Khyati Desai

**** ************* ********

Mississauga, On, L5M 6W6

(M) 647-***-****

(H)- 905-***-****

Email: acuj35@r.postjobfree.com

Core Strengths

Experienced in office administration and working in a team setting.

Experienced in drafting and editing business documents, such as job guides and communications.

Excellent computer skills utilizing the Microsoft Office suite.

Confident in communication and coordination at all levels within the organization.

Strong leadership qualities, interpersonal & communication skills.

Excellent working knowledge of SharePoint and MS Office.

Experienced in preparing and proof reading variety of documents such and job guides and communication materials.

Excellent knowledge of customer service principles and successful at building and maintaining strong customer relations.

Key responsibilities in current role:

Assist project managers to support project control and administration.

Liaise and assist in training of the project managers and project coordinators.

Provide hands-on support and maintenance of content in the Clarity Portfolio Management System pertaining to projects in the Client portfolio.

Manage testing efforts, and provide feedback to the Tools team for software upgrade.

Able to lead, engage and mange relationships across diverse teams,

Scheduling and facilitation of SIAM PMO internal and client meetings.

Provide support to timesheet validation and troubleshooting of data issues.

Act as support and escalation point for CA PPM related issues and enhancements.

Generate reports from PPM tool on demand/supply, monthly resource metrics, costs and time compliance; generate ad-hoc reports as required. Escalate issues in a timely manner.

Provide guidance on CA PPM best practices and industry standards.

Actively escalate to and interface with CA Support team for any items that require CA support by creating Remedy Tickets and Service Requests.

Contribute to documentation of all PMO process and CA PPM Configurations.

Participate in system upgrades, and provide expertise for testing business processes.

Provide direction on the application of the Client Solution Delivery Life Cycle Methodology, tools and processes to Client Project Managers & third party Vendor Project Leaders.

Provide full support to the Program Management Team (SIAM PMO) and client Project Managers in the administration, validation and verifications of Client projects.

Provisioning of project schedules, cost and finance information, tracking and reporting to aid the Program/Project control and monitoring.

Maintenance of artifacts and deliverables tracking documents and tools.

Validate that Loblaw project management methodology is incorporated in all project activities.

Facilitate meetings including distribution of the agendas and materials, taking meeting minutes and tracking and reporting on action items and follow ups etc.

Prepare weekly IT Delivery deck for one of the major IT stakeholder meetings.

Communication:

Excellent written & oral

Professional Experience

Senior Project Coordinator/PMO Analyst (September 2014 – Present) - Loblaw Group of Companies

Primary point of contact for the IT PMO mailbox that is used by Loblaw IT department for getting assistance and information in various areas.

Accumulate data from stakeholder teams and compile the weekly IT Portfolio Delivery deck to be presented to Loblaw senior management.

Maintain project dashboard and other progress reporting requirements.

Document meeting minutes and action items, follow up to ensure closure of all action items and present at weekly Delivery meetings.

Create Projects' SharePoint sites and grant SharePoint access to all IT SharePoint users

Compile weekly 'Status Report Compliance' and Timesheet Compliance' reports for senior management.

Manage project phase gating process for all IT projects, preparing project list, sending out communication, review of artifacts submitted for gating, preparing bi-weekly PPT presentations and documenting meeting minutes and actions.

Manage variety of logs for compiling data and following up on action items, issues and risks.

Assist project managers in setting deadlines, maintaining project plans, assigning responsibilities, and monitoring progress of tasks to coordinate multiple work teams within their projects.

Provide support to PM community on any project related issues such as Clarity, issues/risks management and training.

Investigate with vendor representatives and complete requests on missing time entries & overtime hours.

Prepare reports and compile statistics on various PMO activities as required.

Work with the client to ensure program objectives and timelines are aligned between the project timelines and deliverable schedules.

Prepare various statistical reports by compiling data from multiple sources and through lookups and pivot tables.

Prepare a variety of job guides for internal team members and stakeholder teams.

Program Coordinator (February 2012 - Aug 2013) - Shoppers Drug Mart - Pharmacy IT

Support the implementation of all project control and administration activities and overall program governance requirements;

Projects cover various enhancements for the existing pharmacy application, as well as redesigning of the existing code in order to create a pharmacy application that is more robust with its enhanced functionalities.

Each program consists of approximately 5 sub projects and is comprised of an annual or total budget of $ 5 - 10 million.

Major responsibilities are associated with working with a team of 5 project managers, 3 directors, one VP and several stakeholders.

Key responsibilities include but not limited to:

Support program directors, project managers and inter departmental team members to coordinate program related activities.

Meet with stakeholders and work closely with project managers to prepare/update resource utilization reports and deployment schedules.

Participated in development of new program tools, templates and processes by leading the initiative of creating external SharePoint site for maintenance of program document repositories.

Serving as key point of contact for each project that I worked on.

Schedule meetings, document minutes, and follow up on actions, issues and risks logs.

Utilize project scheduling and control tools to monitor project activities, hours worked, budgets and expenditures;

Work closely with the project managers to prepare and review resource forecast (forecasted versus actual) reports.

Document project specific, stakeholder, steering committee and other ad hoc meetings as required.

Assist project managers to conduct internal stakeholder audits.

Assist project managers to research, develop, and present related plans and roadmaps that address stakeholder engagements and business challenges for internal administrative/processing systems (For eg. RAM (Responsibility Assignment Matrix).

Coordinate project related actions and deliverables with internal team members and stakeholders.

LabCorp Clinical Trials

Global Project Coordinator (June 2008 – January 2012)

Managed excellent customer relations with key pharmaceutical clients like Pfizer & Bristol Myers Squibb, as the primary point of contact on global clinical trial projects.

Received award of appreciation from client for resolving issues and promptly answering to requests that were important to accomplish milestones.

Catered to requests and concerns arising from co-monitoring of 12 global clinical trial projects, comprising of over 400 active sites in North America, Asia and Latin America.

Coordinated successfully with internal departments and external couriers to handle the logistics management of shipping supplies to and from Latin America to over 150 sites using commercial couriers.

Responsible for training of participating clinical sites prior to project initiation.

Responsible for preparing project related communication and presentations to be shared with the clients.

Exercised personal judgment to monitor terms of trial contracts closely, which resulted in identifying additional costs to mitigate future budget or contract deviations.

Successful in building strong working relationships internally and externally, that proved to be a key skill that was helpful in meeting critical timelines.

LabCorp Clinical Trials

Project Assistant (May 2007 – May 2008)

Provided project specific assistance to a team of over 30 project coordinators/managers.

Organized bi-weekly department & team meetings in Outlook, and recorded and compiled minutes in a Microsoft Word-based file for future organizational reference.

Updated SOP binders on a weekly basis as the custodian of SOPs for PM department.

Proactively initiated process improvement in use of resources within the department after undergoing the 'Lean Sigma' Training for process improvement

LabCorp Clinical Trials

Client Service Coordinator (Oct 2002 – April 2007)

Handled a high volume of inquiries and concerns arising from 250-300 calls per week.

Performed duties with continuous use of data entry and extraction, filing, use of automated system and software and providing information to clients over the phone.

Education

Bachelor of Arts(English) & Bachelor of Laws (South Gujarat University, India)

Lean Sigma Training for Process Improvement

‘Dealing with Difficult Customers’ Course

Watmag Institute’s ‘Effective Business Communication’ & ‘Time Management’ Courses

Introduction to IT-word-processing, spreadsheet, PowerPoint - Dufferin-Peel Adult Learning Centre

Volunteer Work

Secretary on the executive board of a community based organization. Organized events & workshops, and recorded meeting minutes (May 2004 to May 2007).

Churchill Meadows Public School -Member of school council (Oct 2006 to May 2007).

Streets Ville Public School-Teaching assistant for International language classes (Sept 2002 to Jun 2004).

Thornwood Public School – Assistant to the homeroom teacher (Nov 2002 to Jun 2003)

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