Tricia Brogdon

***** ****** **** *** *

Glen St. Mary, FL 32040

904-***-****

acuj34@r.postjobfree.com

National Certified Medical Assistant seeking a position in the medical field that will allow me to utilize my education and acquired skills while providing outstanding patient care.

Education

Florida Career College - Jacksonville, FL 2012 -2013

National Certified Medical Assistant

Professional Experience

Dopson Family Medical Center 03/16-04/16

Medical Assistant

Back office duties, patient history, vitals, lab collection for in house labs, assisted with procedures,

breathing treatments, trigger point injections, prepared the rooms for next patients.

EMR experience.

DCI Biologicals– Jacksonville, FL 2013- 2016

Senior Phlebotomist/ Receptionist

Performs a variety of venipuncture techniques during the plasmapheresis process.

Greets donors and checks for accuracy on all documents prior to donor donating.

Documents and properly handles overdraws, underdraws, donor reactions, whole blood losses, and automated machine problems.

Set-ups equipment and machines and inspects equipment for defectives or problems.

Obtains four month donor samples and additional samples as ordered.

Maintains a clean and orderly work area and properly disposes of biohazards waste material.

Screen donors, take vitals, drug screening, and entering the donors information into the PDS III

Macclenny Pediatrics– Macclenny, FL 2013

Medical Assistant – Extern

Completed 180 hours of my externship,

Back office duties, patient history, vitals, lab collections for in house labs, assisted with procedures, breathing treatments, and prepared exam rooms before/after each exam.

Front office duties - filing, retrieving voicemail message/returned patient’s calls, scheduled appointments, answered phones, greeted patients, verified insurance, and checked patients in and out.

Murphy USA - Macclenny, FL 2011 - 2013

Cashier

Provided excellent customer service, while handling cash and credit card transactions per company polices.

Maintained cleanliness of work areas and stocked shelves per company policy and procedures.

Resolved any customer complaints and answered any questions about products as needed.

Wal-Mart Supercenter - Macclenny, FL 2006 - 2011

Customer Service Manager

Managed the customer service department, overseeing the return items to ensure proper customer service.

Maintained all Western Union transactions, handled daily transactions, and made daily deposits.

Organized the employees’ daily schedules to ensure schedule adherence.

Provided excellent customer service by handling complaints, comments or concerns on a daily basis.

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