Crystal N. Saldana

**** ******** **** ******, ** 30084 770-***-**** acuj1p@r.postjobfree.com

Eagerly seeking a position as a valued teacher leveraging my achievements, skills, energy, innovation, communication and talents in administrative management, financial systems, government interactions, time management and customer service to assist in the attainment of organizational goals.

Goal oriented, self-motivated professional with several years of human resources expertise.

Skilled in interpersonal communication with customers and all levels of management.

Expertise in handling multiple tasks under conditions of rapidly changing priorities.

AREAS OF EXPERTISE

Account Management

Procurement Contracting

Accounts Payable Processing

Basic Systems Training

Customer/Employee Relations

Oracle/Kronos/Blackline

Team Training & Mentoring

Cross-Functional Teamwork

Payroll Administration

Professional Experience

CITY OF ATLANTA (Department of Law) - Atlanta, GA

Administrative Assistant Sr, 2013 – Present

Key Results:

Accounts Payable processing, monitoring Oracle system for payment of invoices and disbursements; reconcile to Purchase Orders and Requisitions.

Serve as primary payroll processor for a staff of 80+; edit and update data in Kronos timekeeping system.

Manage day to day functions, administration, and configuration for HR; Oracle, Taleo, and Kronos.

Co-manage with Senior Accounting Manager in budget development and maintaining documentation for budget and related reports.

Serve as a liaison between the City Attorney’s office and other departments including the Mayor’s Office.

Manage job postings for Taleo employment site.

Procurement of all department contracts and/or agreements, including timely reporting of termination and/or need for renewal.

Ensure contract compliance in relations to reconciliation of invoices and budgeting.

Provide staff with policy, procedure, administrative and other updates as needed.

Train and process new hires in Oracle and Kronos.

Coordinate interactions with supplier and third-party management.

On Time Cleaning – Atlanta, GA

Administrative Assistant, 2008 – 2013

Key Results:

Provided administrative and executive support within busy office; responsibilities include administrative, billing, personnel issues, human resources policies and procedures, and payroll.

Managed client meetings; prepared reports, spreadsheets and presentations; managed records; and administer database.

Reviewed cleaning contracts and upgrading existing service.

Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.

Functioned as primary liaison to customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

EXCEL FEDERAL CREDIT UNION – Norcross, GA

Member Service Representative/ Teller, 2006 – 2008

Key Results:

Applied and interpreted laws, rules, and regulations as it pertained to the organization.

Processed deposits and paid out funds in accordance with bank procedures, recorded all transactions accurately and balanced each day's operations.

Provided superior and quality customer service and accurate transaction processing.

Sold the Bank's products and services and provided customer referrals for new products and services on a daily basis.

Assisted customers on a daily basis, meeting their banking needs and answered and referred their financial questions to the appropriate supervisory individuals.

Gathered, assembled, and analyzed facts to identify potential problems.

Performed a variety of administrative and clerical duties to reconcile discrepancies in response to complex inquiries. Gathered, assembled, and analyzed facts to identify potential banking account problems.

ODYSSEY TRAVEL – Tucker, GA

Receptionist, 2000 – 2007

Key Results:

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

Prepared agendas, maintained calendars and schedules, and arranged business appointments, travel, itineraries, events, and meetings including scheduling office events and activities as requested

Prepared reports, presentations, and updates to operational materials and documentation;

Education

Georgia State University – Atlanta, GA- 2011

Bachelor of Science in Political Science

Georgia Perimeter College-Clarkston, GA – 2009

Associate of Arts: Early Childhood Education

Skills

Computer Expertise

Microsoft Office Applications: Word, Power Point, Publisher, Outlook, Excel

Oracle/Kronos

Accounting Software Systems: Blackline

ERP Training

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