Manojkumar Nair

PROFESSIONAL SUMMARY

Over ** years of IT experience in design and implementation of computer networks, system administration and Network administration.

Managing IT Infrastructure for critical application & network environment with well-defined service SLAs.

Planned, executed & successfully implemented Active Directory sites and Exchange 2000/2003/2007/2010/2013/O365.

Worked on Migration from exchange 2003 to exchange 2010

Worked on migration from exchange 2007/2010 to O365

Worked with problem management to establish “root cause” and create new processes for incident and administrative support.

Created 1 Solution Object with Microsoft Exchange Support.

Related to error in installing Exchange management console 2007 on non exchange server

Provided training with labs on Exchange environment to the service desk engineers at various remote locations.

Strengths in organization, implementation, written and verbal communication skills, providing clarity of technical processes to non-technical user groups.

IT infrastructure management experience integrated with communication / technological abilities for leading an IT Infrastructure project team.

Support and Migration of Exchange 5.5 to 2000/2003, Windows Active Directory 2000/2003 support.

Support and Migration of exchange 2000/2003 to exchange 2007.

Support Migration Notes to Exchange 2007 and Exchange 2010

Handled 800 Windows Servers Infrastructure and worked with 2400 Exchange Servers all over the world.

Have the expertise of setting up Multiple Exchange 2003/2007/2010 servers and resolving problems quicker.

Experience in an outsourced environment with handling operational issues, escalation management, support with change requests and management /customer reporting.

Skilled at building strong team environments.

Strong analytical problem solving and management skills.

Role with demonstrated technical and interpersonal skills.

PROFESSIONAL QUALIFICATIONS & CERTIFICATIONS

Master of Science in Software Information System, Coimbatore University, India (2003)

Microsoft Certified

oSystems Engineer (MCSE) in Win2003

oSystems Administrator (MCSA) in Win2003

oSystem Administrator (MCSA) messaging in 2003

PROFESSIONAL EXPERIENCE

Client: SunEdison, Maryland Heights MO March 2013 – Till Date

Role: Exchange Administrator

Project: Handle Exchange 2007, Migration of users acquired due to Mergers, Migrate to O365

Responsibilities:

Implement CCR cluster for expansion

Plan Disaster Recovery for the on premise Exchange environment

Migrate users from companies that were bought by Sunedison

Email address change on the new acquired company users

Setup Mail flow between the Two companies

Setup SPF records

Manage Symantec Message Labs (Mail gateway)

Manage Symantec Enterprise vault in Cloud (Archiving and legal)

Install Exchange 2013 hybrid servers

Used ADSync to sync users to O365

Work on Migration to O365 from exchange 2007

Migrate from three different exchange org to one O365 tenant.

Successfully migrated 4000 user mailbox and 1500 Shared/Room mailbox to O365 from on premise exchange environment

Setup Licenses for user in O365

Setup and enable users to use OKTA as a Single Sign On cloud Solution

Used OKTA for SSO for O365

Support exchange 2010 environment of one of the Acquired company

Support OCS environment

Manage external DNS using GoDaddy

RoomWizard:

Build server for RoomWizard Appliance ( Room Booking using the device outside the room)

Configure the RoomWizard to communicate with exchange servers

Blackberry:

Support BES 5

Install and Support BES 10

Support Bes in O365

Mobile Device Management:

Install configure Zenprise (Citrix Worx) for MDM solution on premise solution

Install Tangoe as MDM Cloud Solution for On premise exchange 2007 server

Install Tangoe MDM server Cloud solution for O365 setup

Configure and Work with Intune MDM solution in O365

Support:

Work on escalated tickets in Exchange Queue

Work on tickets related OCS / Skype for Business

Work on Migration related issue

Client: BNY Mellon, Pittsburg PA Jan 2013 – March 2013

Role: Exchange Administrator

Project: Migration Shared Resources from Lotus Notes to Exchange 2010

Responsibilities:

Help with the migration shared mailboxes from Notes to Exchange 2010,Total number of 25,000 Shared Mailboixes .

Setup permission on the shared mailboxes on Exchange

Setup SendOnbehalf permission on the shared mailboxes

Work on tickets on user issue for their mailboxes and their shared mailboxes

Create Documents for user users to use, on how to perform function in outlook

Create transport server rules to get policy implemented.

Setup retention policies.

Work as second level support for issues with users related to their mailbox.

Work on Powershell Script to create shared mailboxes, Give Full Access to shared mailboxes, Give Send on Behalf Permissions, etc.

Work on planning on Database capacity on exchange 2010

Client: Merck, Somerset NJ July 2012 – Dec 2012

Role: Exchange Administrator

Project: Public folder Remediation and migration of users from exchange 2003 to exchange 2007 in the same organization and from cross forest.

Responsibilities:

Gather information on all the public folders on the exchange 2007 servers globally. (Around 1.6 TB data)

Communicate with users that the owners of the public folder to find out if the PF is being used of if we can remove it

Archive PFs that do not have owners to the archive servers.

Delete all the PFs that can be removed for regaining space on the servers.

Migrate users from exchange 2003 to exchange 2007 (60000 users), using quest tool, cross-forest.

Administer the exchange environment for the complete Organization for user base of 140000 users.

Work on IronPorts for Spam filtering and Antivirus scan.

Work with Powershell for Administering Public Folders and Hub Transport servers.

Setup policies on Iron Ports for email filtering.

Additionally work on remedy tickets for user issues for email.

Also audit level 1 and 2 tickets for meeting SLA and procedures.

Client: HCL America, Wilmington, DE May 2012 - June 2012

Role: Migration consultant (Exchange Servers)

Project: Move the exchange 2003 servers, Enterprise Vault and Good Messaging servers from the current datacenter to the new Datacenter

Responsibilities:

Get the exact snap-shot of the current infrastructure for exchange/Enterprise Vault and Good servers

Collect all the data for migration for the servers to the new datacenter

Install and configure the new exchange servers in datacenter

Migrate the users from the old exchange servers to the new exchange server

Migrate all the public folders from the old exchange server to the new one

Migrate EV servers to the datacenter

Migrate the Good server to the new datacenter

Client: MEMC Electronics Inc., St. Peters MO Feb 2011 – May 2012

Role: Exchange Admin

Project: Migrate from Exchange 2003 to Exchange 2007 Cross forest and support migration from Notes to Exchange 2007

Responsibilities:

Exchange:

Migrate users from Exchange 2003 to Exchange 2007 cross forest using Quest Collaboration tool.

Support Migration from Notes to Exchange 2007

Implement CCR cluster for high availability.

Creating Disaster Recovery documents for exchange environment.

Maintenance of Exchange database.

Applying windows patch on exchange servers.

Installing updates for exchange.

Trouble Shoot issue with mail flow and Work on Calendar issues / work on access issues.

Setup permission on mailboxes.

Create group mailboxes and setup rules on the mailboxes.

Recover deleted mailboxes or emails from backups.

Setup retention period for emails.

Work with Symantec and Message labs to setup email routing.

Help in setup and configure Enterprise Vault for email archiving.

Work with powershell to setup mass permission and changes on exchange.

Worked with Message labs to setup Message labs as external cloud solution as Mail gateway.

BlackBerry:

Worked on BES 4.0 and 5.0

Performed migration of users from BES 4.0 to 5.0 cross forest for around 450 users

Add/remove users from the BB server

Apply patches to the BES servers

Trouble shoot with mail flow issue to BB

Patch BB servers.

Mobile Device Management

Implemented Zenprise as a MDM solution so we could allow users to get their on smart phones to connect to the exchange server.

AD/Networking:

Worked with AD team members on DNS issue

Worked on Migrating users cross forest.

Worked on AD replication issues between sites.

Worked with Network team on VPN issues

Also work on Dell Servers rectifying hardware issues and installations.

Additionally : Setup and migrate Exchange 2003 to Exchange 2010

Worked on upgrading/migrating from exchange 2003 to exchange 2010.

Setup DAG, CAS arrays.

Setup Mail routing

Setup OWA access

Performed Disaster Recovery scenario with all DAG members failed

Client: Aviva Investors, Des Moines IA Sep- 2010 –Feb 2011

Role: Server support (Exchange Admin)

Project: Migrate from Exchange 2007 to Exchange 2007 Cross forest

Responsibilities:

Migrate Aviva Investors users from Aviva USA exchange Organization

Use Quest Migration tool to migrate the Ad Accounts and Exchange data over to the new Forest and new Exchange organization.

Work on MadisonHarbour Users to our exchange organization

Work on migrating RiverRoad users to our Exchange organization

Work on building HPC 2008 servers for the Grid

Work on IBM Blade centers and servers.

Fix issues with Mail flow

Fix issues with Calendars and Room Mailboxes

Work with Message Labs for external Mail routing

Client: Aviva USA, Des Moines IA March 25th 2008 – Aug-2010

Role: Server support (Exchange Admin)

Project: Migrate from GroupWise to Exchange 2007, Support daily issues with users email, Engineer solution for user requirements for emails.

Responsibilities:

Exchange:

Migrate users from GroupWise to Exchange 2007.

Use Quest Collaboration toll for migrating users from GroupWise to Exchange.

Implementing SCC Cluster and later CCR cluster for high availability.

Implementing Zanataz as archiving solution.

Creating Disaster Recovery documents for exchange environment.

Maintenance of Exchange database.

Applying windows patch on exchange servers.

Installing updates for exchange.

Run reports for mail flow using message stats for a particular group so we they could get the monthly mail flow from list of mailboxes.

Setup servers on Iron-Ports for relaying emails of exchange.

Trouble Shoot issue with mail flow

Work on Calendar issues

Work on access issues

Setup permission on mailboxes

Create group mailboxes and setup rules on the mailboxes

Trouble shoot issues with outlook, mailbox, OWA.

Use ADSI edit to trouble shoot exchange issues

Recover deleted mailboxes

Blackberry:

Applying windows patches to Blackberry servers

Adding users to the BB server

Activating BlackBerry devices

Deploying RSA tokens to Blackberry devices for remote connections.

Trouble shoot issues with users not receiving emails on BB

Manage folder redirection to the BB

AD/Networking

Work with the AD team to get DNS issues resolved

Work with AD team to get the group policy fixed

Additional

Work on heat trouble tickets for issues faced with users different application like Rightfax, Printers, JD Edwards application

Help in monthly patching of all windows server and reboots of servers

Build new servers (Physical and Virtual)

Following change control procedures for changes to be made on production servers

Evidence documentation for planed changes on applications

Work on IBM server for hardware issue, Installation.

Client: Microsoft, - Wipro Mumbai India Sept 2003 – Jan 2008

Role: Technical Consultant (Exchange Server)

Project: Supporting Microsoft Exchange Server 5.5/2000/2003. Specializing in Database Management, Disaster Recovery of Microsoft Exchange 5.5/2000/2003/ and 2007. Installing exchange 2007 and maintenance of exchange 2007 servers. Resolving the Exchange 2007/2000/2003/5.5 issues that are faced by users Microsoft Live Meeting and RDP and documenting the same using Clarify E-front office Tool.

Responsibilities:

Providing 24x7 supports for the clients and resolving all day to day issues with the Exchange servers.

Handling level 3 support Escalation calls.

Resolved exchange 5.5/2000/2003/2007 faced by the clients and the servers.

Performed exchange Disaster Recovery, exchange backup and restores

Resolved all the Exchange Disaster Recovery issues and also performed day to day Exchange backups. Performed restores to recover deleted mails

Organized triages on behalf of the team on any technical topics. Focused on high customer satisfaction by trying to achieve First Call Resolution. For that we used the EXBPA and EXTRA tools to identify the issue faster.

Assisted the messaging support team in performing Migration tasks from Exchange 5.5 to Exchange 2000 and Exchange 2003 server. Also performed migration from Exchange 2000/2003 to Exchange 2007

Public folder replication between two servers in the same and different sites.

Worked on performance issue like Virtual Memory fragmentation. Outlook retrieving data.

Resolved mail flow issues at the client location and resolved issues with internal as well as external from client’s domain

Installing and troubleshooting exchange cluster 2000/2003 A/A and A/P

Exchange 2007 server installation. Installing exchange Cluster Continuous Replication Cluster and Single copy cluster and LCR setup of exchange 2007.

Setting up routing group connectors between exchange 2000/2003 and exchange 2007 servers and administrative groups.

Public folder replication from exchange 2000/2003 to exchange 2007

Identify issue Antivirus related to Exchange and pointing customer in the right direction.

Resolved issues with Antivirus(Symantec, Etrust, MacAfee) related to Exchange

In case of Active directory causing issue for exchange finding out what is causing the issue and collaborating and working with AD team to resolve the issue

In case network causing issue for exchange finding out where the issue is caused and working with Network team to resolve the issue.

Environment: Exchange 5.5, 2000/2003/2007, Windows 2000/2003 Active Directory Servers and Microsoft Cluster Server. Clarify.

LK India Mumbai India May 2001 – Aug 2001

Senior Sales Executive.

The Company is a SCHNEIDER ELECTRIC CO. They are the second largest manufactures of low voltage electrical products worldwide.

Responsibilities:

Contacting professionals like Architect, Interior Designers, Builders and get our products specified in their projects

Plan and execute promotional activities like electrical contractors meet and dealers meet.

Initiate, coordinate and arrange for finalization of Annual rate Contract with major customers like NPCIL

Building dealer network by appointing Channel Partners and Associate Channel Partners

Assisting the dealers to get project sales.

Additional Responsibilities:

Handling a team of four members and helping them create and execute marketing and sales plan.

Indo Asian Fusegear Ltd, Mumbai (India) June1999 – March 2001

Sales Executive

An ISO 9002 company. Indo Asian is a Multi-Product, group of companies. Manufacturing and marketing wide range of electrical control and protection equipments.

Responsibilities:

My primary job responsibility was to get my products specified from Architects, Electrical consultant.

Have promotional meets for electricians and dealers.

I had additional responsibility to handle government sector (Railways Integral coach factory, NPCIL, BARC, CIDCO, Indian Oil Corporation)

Had to supervise, maintain a smooth and continuous flow of our products in dealer network.

MK India Ltd, Mumbai (INDIA) Aug 1996 to May 1999

Customer Associate

MK Electric India Ltd is a Subsidiary of Caradon Electric UK. It’s a part of £ 2 billion Novar plc. In India MK is into manufacturing and sales of low voltage electric products like modular switches, cable management, fire detection and protection systems.

Job Responsibilities:

Getting products specified by Architects and Electrical consultant

Assisting Specifiers to calculate the exact requirement of their project depending upon the basic plan.

Helping distributor’s sales team in handling dealers, getting orders and payments.

Organize promotional events.

Develop new markets under rural market development plan of the company.

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