Post Job Free

Resume

Sign in

Technical Support Customer Service

Location:
Durham, NC
Salary:
$50000
Posted:
April 27, 2016

Contact this candidate

Resume:

YUTAO FU

Email: acuixj@r.postjobfree.com, LinkedIn: www.linkedin.com/in/yutaofu, Tele:919-***-****

EDUCATIONAL BACKGROUND

Duke University, Durham, NC Aug,2014-Dec,2015

Master of Engineering Management, Pratt Engineering school GPA: 3.5 Wuhan University, Wuhan, China Sep,2010-Jun,2014

Bachelor of Science in Geographical Information System GPA: 3.5 Bachelor of Economic in International Trade and Economics GPA: 3.0 PROFESSIONAL EXPERIENCE

Support Analyst, Technical Support Division, Environmental Systems Research Institute

(ESRI), Charlotte, NC (Most Recent Professional Position) May,2015-Aug,2015

Provided high-quality technical support to end users of ESRI software to identify, understand, and recommend solutions for customer issues thought problem-solving, communication, and GIS related knowledge including ArcGIS Desktop, ArcGIS Online, Arc Server, Geodatabase.

Created a web application in Web App Builder with five widgets by Model Builder and Python, and presented to all employees. It was the final project which collaborated with two interns in ESRI (50 Largest U.S. Metropolitans: Demographic, Business and Rent Analysis). Research Assistant, Institute of Geographic Sciences and Natural Resources Research, Chinese Academy of Sciences, Beijing, China Aug,2013

Initialized sub-pixel mapping, calculated confusion matrix, and created and manipulated MySQL database (C++ and Python Script). PROJECTS

Big Data Project for Stepleader Digital, Duke University Feb,2015-Apr,2015

Established criteria for distinguishing stationary and mobile beacons based on visual distribution patterns of bumping data using approximate algorithm and bivariate kernel density estimation in R.

Identified tentative locations of beacons from mean, median, mode, points with minimum variance and with maximum probability density and visualized customers’ movements and behaviors into route maps, charts and graphs by ArcMap, Spotfire and Tableau. Geospatial Analysis for Conservation & Land Management, Duke University Feb,2015-Apr,2015

Used both ArcGIS, 3rd party tools, and other statistical software packages during the course and use a variety of data forms: satellite imagery, vector data, Digital Elevation Models, dynamic management polygons, etc. Explored geospatial methods and modeling tools applied to conservation analysis and focused on applications and technical skill development of the different projects. GIS engineering design course, Wuhan University Sep,2013-Dec,2013

Designed a GIS software based on Arc Engine using the C++ for programming to master basic approaches, syntax of programming and fundamental ideas to build programming projects.

National Undergraduate Training Programs for Innovation and entrepreneurship, Wuhan University Jul,2013-May,2014

(The temporal and spatial analysis on the Net Primary Productivity of Hubei province in 2000-2010)

Based on the MODIS products and meteorological data (radiation, temperature and precipitation) estimated NPP of vegetation and supplied a theory basis for researching ecosystem carbon sink capacity. Preprocessed the satellite images and metrological data in order to cover the whole research area and smooth the outlier values by using Kriging interpolation and Cluster and Outlier Analysis.

Utilized linear regression method to calculate the parameters in CASA (Carnegie-Ames-Stanford Approach) model and analyzed impact factors of NPP by calculating the correlation coefficient.

Presented our project results at the 35th International Symposium on Remote Sensing of Environment. SKILLS

Mastered Software: ArcGIS 9 to ArcGIS 10.3.1 and extensions, ArcGIS Online, Arc Server (ArcSDE), ArcPro, Model Builder, Arcpy, AutoCAD, ERDAS, ENVI, MATLAB, Visual Studio, VC++6.0, SQL, Microsoft Office, Photoshop, CorelDraw, Salesforce, Spotfire, Tableau. Computer languages: Python, Matlab, R, C, C++ Language: Chinese (Mandarin), English Environmental data sets: ArcGIS Online, USGS, Lidar, MODIS, SPOT, NOAA, SRTM, ASTER, QuickBird, WWF. PERSONAL ATTRIBUTES

Strong team skills and the ability to work independently. Excellent interpersonal, management and communication (both oral and written) skills. Good problem solving skills and organizational skills. Self-motivated, responsible, hardworking and optimistic. Experience managing multiple tasks. Excellent customer service skills and professional manner. Willingness to travel both domestically and internationally. Sell the benefits of GIS in a multi-disciplinary environment.



Contact this candidate