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Active Directory Support

Location:
Plano, TX
Posted:
April 27, 2016

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Resume:

Emmanuel O. Amoje

*** ******* **** *****: 214-***-****

Plano, TX 75023 acuivr@r.postjobfree.com

Objective: To obtain an IT position where my wealth of expertise and over Ten years (10yrs) of experience can be utilized to enhance and maximize productivity and profitability of any company.

AREAS OF EXPERTISE

Windows Servers2000, 2003, 2008, 2012, Active Directory, Exchange, MS office(2010 & 2013 )

Administer &manage MS Hyper V, create permissions, groups, and IBM WebSphere 6/7 servers.

Data migration Win XP to Win7, Win8, Power Shell Scripting, Lotus Notes, Outlook, Black-Berry, Break/Fix, Imaging using SCCM, Semantic-packaging,networking and connectivity.

Administer MS Exchange, Sharepoint2010, Ecommerce, VMWare and Citrix.

Server LAN / WAN optimization, Load-balancer, backups, maintenance jobs.

Programming- Basic, Pascal, C, Trouble-shoot clustered SQL servers 2005 &2008.

Configuration, Trouble-shooting of services, Linux and UNIX Client Server Applications.

Hardware / Software Troubleshooting of systems, applications, VPN access.

Administer, manage, ADFS, SAN & NAS configurations and Trouble-shoot IIS 6.X and higher.

Windows performance monitoring, event logging, documentation and vendor management.

Assemble & repair HP DL380/385, printers management, repairs, deployment & trouble-shooting

Project Leader and Administrator for 20 workers (Total) and up to about 5000 users (work-stations and printers) and 5 tech-leads for Raytheon and JC Penny respectively.

Cad Design, Networking, IIS, DNS, Migration, Clustering, installation, upgrades, and mirroring.

User, network, disk- management, Citrix and RDP servers.

EDUCATION:

Collin County College 04/2008 to 01/2012

Major-Electronics Engineering Technology

Minor-Software Development

New Horizons Computer Learning Center 07/2010 to 01/2013.

MCITP Server Administrator.

CERTIFICATIONS:

CompTIA A +, Network +, Dell Computers, Toshiba, HP (Laser jets, Desk jets printers) Lexmark & Canon.

PROFESSIONAL EXPERIENCE

Convergys Inc./Microsoft ( Training )- High Availability Support Engineer Dallas, Texas 12/14/15 to 03/29/16

Provide advanced Tier 3 resolutions for customer issues related to on premises

High availability Technologies such as Windows Failover Cluster, Hyper V-Virtualization and

Storage( San, Iscsi & Fiber)

Manage, help and trouble-shoot Windows Clustering issues, validation, hardware & software

Interact with business clients to help them optimize their technology platforms in both enterprise and small business environments.

Advice, support and provide documentation for clients ( business) on best practices on how to

Implement, deploy and manage Windows servers 2008, 20212 with Hyper V.

Perform and implement systems on MDT and SCCM image deployment solutions.

HCL America-System Analyst (Senior) Frisco, Texas- To 01/2015 to 12/10/2015

Support for over 10,000 Anthem users using Citrix Xen applications.

Web applications (MS) knowledge,Citrix and implementation’

Mainframes (CA, NY, Nasco, Ohio and a host of others) support, login issues and password resets.

VPN diagnosis, IIS 5.0,6.0,7.0 trouble-shooting, configuration, token-pin resets and set-up.

Creating, running basic queries and reports in SQL server database.

Active directory set-ups, group policy, installation, implementation and ADFS.

Support for black-berry and I-phones and I-pads, set-ups, configuration.

Strong knowledge, trouble-shooting, diagnosis and configuration of MS outlook 2007, 2010, exchange2007, 2010, 2013 & Lync 2010 & 2013 servers 2003, 2007 & 2008 r2 support.

Resolving incidents (escalated) within 24hrs and SLAS in SNOW ( Service Now)

Password resets in Active directory, Mainframes, Citrix applications and Teradata.

Printer’s configuration, software installation via SCCM, EDMP and VMWare.

Support for office 365, deployment, implementation and trouble-shooting

Barrister Global Services-Desktop support Level II/Sys Admin- Dallas, Texas. Contract 11/2012 to Present

Printers, computer repairs, manage services, deploy & trouble-shoot DFS servers.

Configurations, parts replacement, installs, outlook, MDT, Semantic-packaging, and networking.

Set ups, diagnosis, page-counts, E-commerce & network trouble-shooting and system applications.

Customer’s Help Desk and network support of products & services,Win7, Win8, IIS6 & IIS7.5

Lotus-notes configuration, troubleshooting, installation, ADFS, support & VMware applications.

Resolving software and hardware issues, configuration, and implementation of SCCM & Citrix.

Support for black-berry phones, video-conferencing, Active Directory, GP,& FSMO.

Strong knowledge and trouble-shooting skills relating to Outlook, Exchange and Lync.

Support for users during and after migration and implementations.

Products and systems upgrade (Migration) to the Cloud and service management for MS office 365.

Assist Office 365 customers with configuration of onboarding tools and processes technology.

Analyze, develop and communicate key Onboarding process and technology improvements .

Texas Health & Human Services-Lead-Deployment Engineer/ Sys Admin- Dallas, Texas. Contract 03/2014 to 04/2014

Data migration and deployment of both laptops & desktops Win XP to Win 7

Imaging machines, joining to the domain, adding users and work stations

Set up new workstations for new hire users, Login, Email, MS office 365(support &trouble-shoot) and MS Exchange configuration, VMware-applications, support and trouble-shooting for end users.

Printers configurations, set-ups, networking, connectivity & joining to the server.

Manage 8 Technicians, print services, monitor tools, deployment, trouble-shooting, & imaging.

Using Dell Migration Tool for deployment and scripting, support, system performance and

Proactive monitoring, IIS6, & IIS7.5, Win8 support, Semantic-packaging-too, and SQL monitoring.

Configuration of SAN & NAS, monitoring and implementation of SCCM, ADFS, Spot-light (SQL) and MDT.

Active Directory permissions for users, work-stations and group policy at enterprise level.

Support for MS office 365(email, exchange & Lync) in an enterprise environment and Cloud.

Users support during and after migration to the Cloud and implementations.

Support for messaging backup, patching, Citrix-applications, virus protection and security.

.

Ac Products Inc. /Robert- Half –Lead-Computer Analysts/Sys Admin -Colony, Texas. Contract 08/2013 to 11/2013.

Administer MS Lync, Outlook, Exchange, install, configure, set-up, trouble-shoot, and support for MS Enterprise.

Set up new workstations for new hire users, Login, Email, MS office 365 (support and migration) with MS Exchange for end users, VMware-applications, networking, connectivity and Black-Berry phones.

Customizing, repackaging MS files and deployment using SCCM, VMware, MDT and upgrades.

Resolving software &hardware issues, ADFS, networking connections (laptops, desktops, & tablets) VPN access, citrix and vendor management.

Data migration to the Cloud,management and support.

Login incident reports in SNOW(Service Now)and taking care or escalated tickets from Tier I.

MS web applications knowledge, trouble-shooting and diagnosis.

Creating, running and trouble-shooting of basic query and reports in SQL database.

Conducted Ghost imaging for end user PCs, Semantic-packaging-tool, Active Directory & permissions.

Desktop support for Win7, Win8, and office 2007, 2010, 2013, & Lotus-Notes for 3000 employees (internal & external), SCCM configuration, messaging back-up, patching and implementation .

Administer and support ticketing system (API) on MS Enterprise level, IIS6, IIS7.5 and Cyrix.

Provide feedback and documentation to design team, project-leads and service desk.

Manage people (10 Techs) print services, deployment, monitor tools and trouble-shooting.

Large printing implementation, Image technology, and service management for MS Office365.

Support, manage and monitor performance of 10 to 12 servers daily.

Raytheon Company –Lead-Desktop support Tier3/ Sys Admin Dallas, Texas. Contract 12/2011 to 09/2012.

Set up new workstations for new hire users, Login, Email, and software.

Deploy windows XP, Vista, Win 7, Win 8, Network connections, IIS6, IIS7.5 and printers.

Customizing, repackaging MS files and deployment using SCCM, VMware, Altiris, application’s tests & Citrix and Semantic-packaging-tool.

MS web applications trouble-shooting, diagnosis and knowledge.

Creating, running, and trouble-shooting queries or reports in SQL database.

Customer’s Help Desk and network support of services, MS office 365 and products.

Desktop support for Win7, Win8, and office 2007, 2010, 2013, & Lotus-Notes for over 5000 members. Black-Berry phones and employee’s management and ADFS.

Diagnosis of servers, applications, data migration, data backups, refreshes and testing.

Conducted Ghost imaging for end user PCs, manage Active Directory & permissions.

Resolving software /hardware issues related to networking connections and VPN access.

Troubleshooting of printers, servers, applications and MS Outlook to ensure proper functioning.

Monitor, manage users, disk, network, servers and deployment.

Power Shell Scripting of applications, Citrix, configurations, VMware and databases, etc.

Vendor management, application’s support, upgrades, system documentation and performance.

Strong trouble-shooting knowledge of Outlook-email, exchange and Lync.

Daily support, management and monitoring performance of about 30 servers.

JC Penney / Midwest Consulting Group –Lead- Desktop support Level III/Sys Admin-Contract 03/2011 to 11/2011

Level III Desktop support for 3000+ users ( internal & external)

Set up new workstations, deploy windows XP/pro, win 7 and joined to domain.

Technical support for desktops/laptops and users access to network and applications.

Provided remote support through Altiris software, VPN access, and wireless connections.

Resolved hardware /software issues, patches, applications, upgrades, networking and connectivity.

Data migration for end users, configure outlook email for clients and VMware.

Repackaging, customizing MS files, and deployment using SCCM, Symantec, Altiris, etc.

Support for Win7, office2007, & 2010, Active Directory, permissions, group policy, Lotus-Notes

Documentation, IIS6, IIS7.5, monitoring 12 to 14 servers and employee’s management.

Resolved Remedy tickets, Pcs, incident management and printers deployment.

Data and messaging backup, restore, upgrade, configuration, system performance, server maintenance.

Computer Repairs Service-Lead- Desktop support Plano, Texas 06/2009 to 03/2011

Performed Laptop repairs Sony, HP, Acer, Gateway, Fujitsu to component’s level

Configure outlook for customers, install, test, trouble-shooting (hardware & software)

Desktop repairs, build, & trouble-shooting to component’s level and testing.

Virus protection, Data recovering and ghosting.

Conn’s Appliances-Lead Technician (12 Techs) Dallas, Texas 04/2008 to 04/2009

Performed desktop and laptop repairs- Sony, HP, Acer, Gateway, & Toshiba to component’s level.

Customers technical support through phones as well as face to face.

Configure, install, trouble-shoot and tested hardware & software for customers & employees.

Manage, monitor, document & administer servers, computers, & printers.

Support Outlook, Exchange and implementations.

Image Micro Systems, Inc. - System –Admin/Tech (15 Techs) Grapevine, Texas 03/2006 to 02/2008

Perform Laptop repairs – Toshiba, Sony, HP, Acer, Gateway, and Compaq to component’s level.

Maintained and serviced desktops and laptops.

Network support for 20 users, Active Directory, permissions and group policy.

Diagnosis, Testing, and installing hardware and software applications.

Install network cable and maintain BGA machine.

Service Electronics Corp. / Micro Exchange-Admin/Lead-Tech (20 Techs) Dallas, Texas 12/2001 to 03/2006

Hardware repairs, applications and installations Dell, Toshiba, Sony, E-machines, Compaq, Fujitsu & HP.

Repairs, installs and configure hardware & software, including peripherals, and software packages.

Daily reports of production to my manager, documentation of procedures, networking and connectivity issues.

Administer, manage and trouble-shoot Active Directory, permissions, & group policy and Wins NT4.0.



Contact this candidate