Taneka Mitchell

Customer Service Agent

Harvey, La 70058

With extensive customer service experience, looking for an opportunity to work as a customer service agent in a reputable company known to provide excellent customer care and assistance.

My Objective is to provide my customer service skills and abilities to customers by giving the most satisfaction of services according to the customer needs, obligations of the company, and meeting the expected customer service goals required of me.

Knowledge of / skills in the gaming industry content areas of: Operating Systems, Databases, Hardware/Software, Networks, IGT systems software, Casino business processes, Customer service, and knowledge of the gaming industry, gaming regulations and casino operations.

Work Experience

Regional PBX operator

Harrah's Casino Entertainment, New Orleans

Feb 2013 – Current

Operated main hotel PBX switch during shift and provided guests with hotel and general city information.

Operated the PBX accepting multiple high volume incoming calls, assisting outgoing calls, scheduling and setting wake-up calls.

PBX Switch Board Operator, Answered in-coming calls and transferred to all departments with-in the hotel and casino.

Team shadow trainer

Team Leader

Target, Houston/ Harvey

Dec 2011 – Feb 2013

As a cashier and customer service leader - handles money, servicing customers, lead the team of cashiers and utility clerks and managing the store front end to meet or exceed the great customer service expectation.

Successfully performed in positions of increasing responsibility from Cart Attendant, Cashier, Cash Office Specialist, Lead Cashier (Supervisory), Team Leader Cash Office, Team Leader Customer Service.

Nursing Support

MD Anderson Cancer Center, houston

Jun 2010 – Dec 2011

Greets, screens, and routes patients/visitors and telephone callers in a friendly, cordial manner to the Integrative Medicine Center and the institution using the telephone, keyboard, information systems and strong interpersonal skills with specific emphasis on customer service

Schedules patient visits, physician appointments, diagnostic tests, procedures and treatment in care system as well as other center scheduling

Education

medical assistant

Gretna Career college, Gretna

2008 – 2010

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