acuit9@r.postjobfree.com

Mobile : 737-***-**** / 512-***-****

Anshuman Jain

To obtain a career oriented position where dedication and performance result in increased responsibilities and potential advancement. Excellent leadership, organizational and communications skills.

PROFILE SUMMARY

Around 7 years of IT experience in Desktop Support, IT Infrastructure, Network Design Implementation and Support, Operating System Deployment and Server/Network Management.

Immense experience working in corporate environment and managing over 300 Desktops spread across multiple remote offices and am aware of the complexity/challenges of managing large environments

Extensive experience setting up and troubleshooting various windows servers, products and Services, in-house and remotely via Bomgar or RDP sessions or over the Phone

Extensive experience working with Cisco Call Manager, CUBE, Unified Communication Servers, Cisco/Avaya VoIP phones, setting up lines and integrating with LDAP

Experience processing Onboarding and Off-boarding of employees from IT Standpoint

Printer Management ( Creating Network printers, Managing printers and installing printers on print server)

Extensive working knowledge of Exchange Servers

Extensive Working knowledge of Windows servers 2003, 2008, 2012, Active Directory, LDAP Integration, Windows XP, Windows 7, Windows 8.1, Windows 10

Setup Call Manager and UCS, setup Cisco VoIP phones to replace Analog phone system

Setup Cisco Meraki, Huawei Wireless APs and central controllers

Inventory Management and Hardware support for Dell/Lenovo/IBM/HP/Toshiba/ Samsung Laptops, Cisco Phones, Dell and Konica Printers, Blackberry phones, iPhones, iPads, MACs, Dell docking stations, Keyboards, Mouse, and other accessories within the organization, Dell KACE, SSCM)

Worked as Helpdesk support with Remedy, ticketing system

Worked on SharePoint as the content delivery system and Shared file servers.

Worked on SQL databases with Syslog servers

Experience managing teams to yield high quality results, while maintaining a tight schedule, high morale of the team members, and motivating everyone involved to do their best work.

Excellent skill sets and expertise in Information Technology in IT Infrastructure, Operating System Deployment, Desktop Support and Server/Network Management.

Building and Installing OS images on laptops

Expertise working with and supporting all versions of iPhones and Blackberry devices, patch management, testing new OS versions in beta phase before rolling out to the end users

Expertise at Level 3/2 Desktop and Network Support, good team player who know accomplish successful results

Extensive Hands on experience with Networking peripherals like Routers, Switches, Firewalls, Wi-Fi Components, from vendors like Cisco, Fortinet, Huawei, Brocade, Motorola, AT&T, TWC etc.

Extensive Experience of Network Designing and Support for large Enterprises with complex networks and various protocols

Hands on experience of maintaining a multi-rack datacenter

Extensive experience in handling, planning, deploying and maintaining projects individually, beating deadlines.

Proven that I can think about the future and make upgrade plans and introduce new systems to help the organization grow as a whole.

Extensive experience in troubleshooting and resolving complex System and Network issues remotely, over the phone, and efficiently present with the best solutions.

Extensive experience in configuring Networking equipment remotely

Able to adapt to various situations and resolve issues in a calm and efficient manner

TECHNICAL SKILLS

Certifications : CCNA, CCNP Route, CCNP Switching, CCNA voice, CCVP Voice, Working towards MCSA and MCSE to follow soon

Networking Platform : Cisco, Brocade, Huawei, Fortinet, Linksys, Comcast, Novatel, Netopia, Motorola, Cisco CUCM, Cisco UCS, Cisco Meraki, Huawei Wireless Aps, Avaya VoIP Phones

Operating Systems: Windows 7/XP/8.1, 10, Windows Server 2012/08/03, Print Servers, Exchange Servers, Microsoft SQL, Powershell, Basic linux administration

Applications: Active Directory, Remote Desktop, Bomgar, Riverbed, Druva InSync, MobileIron, Sophos Endpoint Security, Print Server, Accellion, Watchdox, BlueJeans, Intercall, Vantage, Splunk, Blackberry Enterprise Server, Solarwinds, Syslog, Dell KACE, SCCM, Microsoft Outlooks Management, Netflow, Microsoft SharePoint, Remedy ticketing system, Office 365

End-User: Office 2007/2010/2012, Cisco Call Manager, Riverbed mobile clients, Druva mobile clients (Windows and Phones), OS Image building, HP and Brother Printers, Windows XP, Windows 7, Windows 8.1, Windows 10

Network: TCP/IP, DHCP/DNS, RIP, OSPF, BGP, EIGRP, ATM, Frame Relay, P2P, SMTP, HSRP, GRRP, VRRP, NAT, Cisco Nexus series, Firewalls, Routers, Switches, Load Balancers, Wireless/LAN, SSLVPN, Access Point/Router/Switches, Printers, Firewalls, Websense,

PROFESSIONAL EXPERIENCE

Dell, Austin, TX January 2015 to Present

Desktop Network Administrator

Roles & Responsibilities

Monitoring all network switches through NetFlow application and to meet the SLA of the tech process

Managed and Administer Local Area network Systems and printers

Maintained, Added, upgraded network appliances to meet the changing requirements of the organization and users.

Built and configured new laptops from OS images

Worked and administered SharePoint server

Added Firewalls to improve security and restricting access to Core Network and Inter-departmental data

Managed group policy settings and configuration for users and computers including laptop and desktop.

Remotely deployed new applications, updates, patches, and new version releases utilizing packaging and distribution tools.

Upgraded Windows 8.1 to Windows 10 for pilot testing through custom OS Imaging

Expert in Windows 7, 8.1,10, Bit Locker, App Locker, Office 365, GPOs, helped solve routine/repeat issues

Worked on Central Management system, Dell KACE 1000 and 2100.

Handled and tracked Helpdesk user tickets using Remedy ticketing system

Supporting System upgrades and administration of Windows 2012 R 2/2008 R 2 network Infrastructure in a multi-site active directory organization, Active directory site replication management, Group Policies/OU/Security Accounts/Service Accounts Management

Wrote Powershell scripts to edit AD permissions

Worked on Migrating and Upgrading Exchange Servers and outlook profile Management on local machines

Application oriented issue through RDC (Remote desktop connection)

Windows Server patch management utilizing WSUS, SQL Server Support

Cooperate Antivirus Management, Remote System Administration using GFI managed engine

Provide technical support on hardware, software, networking, and data communications aspects of computer systems.

Worked in setting up and supporting Blackberry Phones, 3100, x10, z10, with Blackberry Enterprise server

Setup and supported iPhones and iPads for users, managed via MobileIron ( Mobile Device Management System)

Set up, configure, and maintain user (client) and select server for network-based applications and Internet access.

Provide problem identification and definition on extensive equipment problems and recommend solution alternative.

Meet with vendors on software, hardware, network, and PC maintenance products.

Provided training and support on software and hardware for PC products.

Work with users to document and define business needs in development of specifications.

Megapath, Austin, TX March 2014 to Jan 2015

Desktop Network Activation Specialist

Roles & Responsibilities

Install and configure network printers

Configured, Managed and troubleshooting all IT equipment of the company such as Lenovo laptops, HP printers and desktop

Worked with Central management System, SCCM, for inventory Management and GPO policies.

Part of the team that handled Exchange Server Management and patch Management

Designed Networks for more than 1.2 million customers nationwide

Configured networking equipment to be installed at remote locations

Managed the Voice Infrastructure of the company, and troubleshot Cisco VoIP phones for end users

Setup and configured Huawei Wireless Aps throughout the office, and centrally controller operations and troubleshooting network connectivity issues

Integrated the voice system with LDAP to setup Voicemails

Designed and Supported the entire networks of the clients, making changes as per request to add functionality, upgrading to new OS versions, configured and added new networking gear to the existing networks, to cater to more sites, and joining remote offices to the core network

Provided Technical support to customers during network outages

Supported iPhones and iPads fir various systems included in the infrastructure on a daily bases

Collaborated with a team of 15 Engineers and conducted a lot of team building exercises which resulted in a positive team environment on the floor.

Within the first 3 months, was already heading the training team for new hires.

Was patient and efficient in troubleshooting over long extended calls, sometimes ~ 12 hours

Vista Equity Partners, Austin, TX Sep 2012 to Feb 2014

Desktop Network System Administrator

Roles & Responsibilities

Site Lead in Austin office, and solely responsible for the entire IT infrastructure of the office, and troubleshoot end user issues, with the top management sitting in the same office.

Maintain, Introduce and upgrade new devices, applications, hardware and networking equipment across 3 remote offices with more than 200 end users.

Responsible for installing operating systems/upgrading, maintaining and supporting clients computers through images for different laptop versions using Dell Kace

Part of a team that designed and implemented the Entire Network of the company, spread across 3 remote offices.

Monitoring Networking equipment, using Netflow, Wireshark, Solarwinds Syslog Servers for incident Management.

Handled the Datacenter operations at the Austin office.

Planned and Implemented Voice Network with Voice Gateways, Cisco Call Manager, Cisco Unified Presence, LDAP integration to link IMAP accounts for VMs to Outlook accounts for users.

Utilized PowerShell scripts to automate and edit AD permissions

Configured Cisco Meraki Wireless Aps in Austin office, and managed the on-cloud central wireless controller

Setup Network monitors and Syslog servers to gather data from the equipment to make informed decisions

Made configuration changes whenever necessary

Maintained a schedule to test and upgrade the equipment to new OS Version, during weekends

Handled Cisco Firewalls, Brocade Core Switches (1Gig and 10 Gig), HVAC system, SANs, NASs in the Datacenter

Implemented Configuration Backup Manager to periodically download the running configuration of all Networking peripherals, and setup alerts for configuration changes, errors, warnings that came up in the logs

Worked on migrating from SCCM to Dell KACE 2100, as the central management system for inventory, GPO policy push and software deployments.

Migrated from Dell KACE to Remedy, as the user ticketing system

Worked and handled the Exchange Server operations and Migration within SANs on Virtual Machines using VMWare VSphere 5.0

Support for wireless devices iPad, iPhone and Android, via MobileIron

Worked on and Supported Blackberry mobile devices via BlackBerry Enterprise Server for various devices, and troubleshot regularly

Introduced new Backup solution to a private cloud, using Druva InSync, company-wide.

Introduced and deployed new file sharing system, Watchdox, to replace SharePoint server, with immense success

Active Directory management for new and existing users

Worked closely with the physical Datacenter, and configuration aspects of Cisco Firewalls, Cisco Routers, Brocade Switches, Watchdogs fire protection systems,

Introduced Several other applications, namely Vantage (IM control), Drobo SAN, EMC SAN, VMWare 5.0Vsphere

Installed and Managed the new Cisco Call Manager system company wide and Cisco UCS

Worked independently as well as collaboratively with minimal professional and managerial supervision, answerable directly to IT director residing in the San Francisco Office

Cisco Systems (TAC), Witchita, KS Aug 2009 to Sep 2012

Network Support Engineer

Roles & Responsibilities

Worked as a network support engineer for cisco customers

Tier 2 support specializing in Routing and firewalls (PIX and ASA)

Telephonic and Email support, maintained an SLA of 4 hours for resolutions

Worked with tough customers, complex & corporate networks

Recreated the network issues in a lab environment, to find resolutions with minimum downtime for the clients.

Disha Visions Pvt. Ltd., India Feb 2009 to Jul 2009

System Administrator

Roles & Responsibilities

Responsible for imaging new desktops and maintaining the network

Implemented Wi-Fi solution throughout the company

Troubleshoot IT issues throughout the company

Installed Print Server

Maintained and upgraded IT infrastructure for the company

Education :

Bachelors in Engineering in Computer Science, India

Masters in Computer Science, Wichita State university, Kansas

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