Muhammad Iqbal Ansari

Email: acuirn@r.postjobfree.com

Tel: 306-***-****

ServiceNow Certified, Certified Maximo Professional, ITIL V3 Foundation Certified, PMP, M.Sc., Certified Agile Practitioner, PROSCI Certified ADKAR Practitioner, OCP

Profile

A seasoned IT professional having around 17 years of experience in IT industry focused on software applications, Database design, system engineering, Solution architecture and Project Management.

Spent most of my career in the IT Asset management and IT Service Management system implementations specifically IBM Maximo (re-branded as IBM Smart Cloud Control Desk) and lately ServiceNow. Have ITIL V3 Foundation certification, Maximo Certification as well as ServiceNow System Administration Certification.

Have significant hands on in ServiceNow customization, Administration, Implementation, Designing and implementing complex Workflow with several user exits, Data loading process and integration with other systems using web services (REST, SOAP, WSDL). Also successfully completed ServiceNow domain separation course offered by ServiceNow.

Objective: To secure career as a ServiceNow system/Solution Architect.

Skills

Applications : ServiceNow (Eureka, Fuji and Geneva), Maximo (5.X, 6.X), IBM Enterprise Content Manager, Oracle

eBusiness suite 11i, SAP (Basic understanding of SAP BI)

PM Methodology : Rational Unified Process, Agile and Waterfall Methodology

Management : Microsoft Project, Primavera Project/Portfolio Manager, CA Clarity Portfolio Management system

Databases : Oracle (11g, 10g, 9i, 8i, 8, 7), MS SQL Server2000, 2005, 2008, IBM DB2

Development : ServiceNow, Oracle SQL, PL/SQL, JDeveloper, Quest TOAD, Java Scripting

Reporting : ServiceNow reports and gauges, Actuate (7, 8), Oracle Reports (2.5, 6i, 9i) Crystal Reports

Designing tools : Rational Rose, Erwin Platinum, Visio 2003

Web Services : REST, SOAP and WSDL

Solution Architect : IT Asset/Service Management

Professional Experience

ISM Canada Jun 2010 – Nov 2015

Project Manager/ServiceNow Solution Architect Dec 2013 – Nov 2015

Client: IT Asset management, ISM Canada

Project: ServiceNow Implementation Project

Managed ServiceNow implementation for ISM’s IT Asset management

Went through detail comparison of different tools i.e. HP service manager, IBM’s Smart Cloud Control Desk(SCCD) and ServiceNow

Set up LDAP authentication and administered users and access

Developed business process documents which were not existed before

Designed workflow by mapping Business requirements with in ServiceNow

Completed customizations of different Applications and modules

Managed modules like Change, Request, ESS, Service Desk, Incident, Service Catalog, Problem and SLM

Implemented workflow

Set up ServiceNow domain separated environment (for ISM-MSP)

Integrated ServiceNow with other application using web services

Project Manager/Solution Architect Feb 2011 – Dec 2013

Client: Human Resources, ISM Canada

Project: Abra-HRMS upgrade

Managed a medium to large-scale HR-Payroll system upgrade project. This is a Six-fold system upgrade.

Infrastructure replacement

Operating system upgrade

Application Installation

Database upgrade

Data Migration

Cross functional/organizational Interface re-write

Change management as per Prosci’s ADKAR model

Responsibilities on this project are:

Completing and updating architecture design documents for upgraded environment

Executing Gap analysis (between existing and target system)

Developing and updating Process documents and translated in System Architecture document

Planning and scheduling Project Activities

Status reporting to steering committee

Dealing with different towers of ISM and ITO for their respective areas

Project Manager Dec 2012 – July 2015

Client: Information Technology Office (ITO)

Project: ISec Security Compliance Phase 2

In the “ISec Security Compliance Phase 2”, project responsibilities include:

Identifying Exception reports as the result/output of Phase 1. This project was in initial phase, had to wait for resource allocation from different business units

Developed Project Charter

Developed Project Scope statement

Planning and scheduling Project Activities

Status reporting to steering committee

Dealing with different towers of ISM and ITO for their respective areas

Project Manager/Architect Nov 2012 – May 2013

Client: Information Technology Office

Project: Ministry of Social Services Datacenter Migration

Successfully completed “Ministry of Social Services (SS) Datacenter Migration” project Key responsibilities include:

Analyzed Work breakdown structure (WBS). Planned MSS datacenter migration

Analyzed dependencies and relations with other ministry’s environments

Updated Architecture design for the environment

Plan and execute Organizational Change Management following Prosci’s ADKAR model

Developing communication plan for smooth transition of datacenter

Provided Training to new users, on Problem/Incident/Change management system

Managing, Tracking and escalating Issue log on a day-to-day basis using centralized project repository

Project Manager/Solution Architect June 2010 – Feb 2012

Client: Information Services Corporation

Project: TS Optimization Program

Oracle and GIS system upgrade project: Managed the Oracle 11G and GIS system (ESRI Product suite) upgrade project, which deals with a complex environment having multiple databases, COTS applications and custom build modules and applications. This was a 5-phase project. The team included SME, BA, DBA, DBS, Intel, VM, GIS, Developers, testers and storage experts.

IBM Data Power as Enterprise Service Bus (ESB) Implementation.

Managed and architected the ESB project using Data power to integrate ISC’s business portal to one of ISC’s client . The project had a team size of 18 people. There were external vendors and technical experts involved in this project. This project included the training of in-house resources at the appliance and administration side to implement the rest of the organizational integrations (i.e. Finance and Corporation branch). Managed the following phases of this project. He used agile approach, because of very high change and complex development activities on this project. Used RUP (Rational unified process) methodology for this.

Translated Business Requirement into the Detail architecture design

Designed robust and redundant system architecture, including redundant Data-power and multithreaded MQ Servers

System Analysis and documenting business/cross business requirements and identified Integration points

Planning and executing the project, managing scope, budget and time constraints.

Program Manager Nov 2009 – Jun 2010

CreaTech Business Solutions

Project: E-commerce

Responsibilities included market analysis, business planning and business development for an independent consulting company. Completed and launched a complete e-commerce solution.

Project: Website Development

Completed and launched the website development project for CreaTech Business Solutions.

System/Solution Architect Aug 2007 – Nov 2009

Amtrak (Fed. Gov. USA), System Engineering Wing

System Engineer/Architect responsibilities for the following projects at Amtrak under Engineering Systems Program:

Project: Linear/Point Asset Management

Maximo implementation project that dealt with rail tracks as linear assets and communication and signal equipments as point assets.

Project: ETL

Re-engineer the ETL (Extract-Transform-Load) Process to feed production database from core SED (Shareable, Extendable SQL/Server Database) to Maximo Database and vice versa. It was a two way ETL Process.

Project: Data Transformation Services (DTS)

Managed and implemented efficient ETL process using SQL server DTS tool (Data Transformation Services).

Project: Application Tuning

Tuned application to increase performance of VLDB (Very Large Database) supporting Maximo.

Project: Active-G

Customizing and implementing Active G tool for ETL process to transform data in Maximo from intermediate database.

Project: Database Architecture

As an Architect, led the database re-engineering team for core asset database.

Provided architectural and management guidance for the following projects:

Primavera Upgrade Project from V5 to V6

Content Manager Upgrade from V11 to V12

Maximo 6 Implementation Project

Maximo Upgrade project from V6 to V7

Engineering Portfolio Integration Project> designed detail architecture document

Maximo Integration with Primavera using SQL Server DTS(ETL) utility

Dealt with the Change management team for several changes

Ora-Tech Systems Jun 2004 – Aug 2007

Sr. Maximo Consultant Nov 2006 – Aug 2007

Client: MOL Oil and Gas BV

Key responsibilities while architecting and planning the IBM Asset Management System “Maximo 6” project:

Developed detail architecture documents including integrated systems’ links

Change and communication Management as following Prosci’s ADKAR Model

Meeting with clients on project plans based on business priorities

Briefing the team on database programming stored procedures, functions, packages

Managing the team of developers & analysts

Coordinating with team of DBA’s, responsible to administer database, backup and recovery, and data loading

Applying complex business rules using stored procedures, functions and database and application triggers

Project Status tracking

Integration of Maximo with Sun Financial system

Sr. Maximo Consultant Nov 2006 – Aug 2007

Client: British Petroleum

Executed the Maximo implementation and reports development contract as the project manager:

Business analysis for organization’s reporting needs

Managing contractor Integrating Maximo 6 with Oracle Financials

Analyzing business process to determine access rights and security management needs

Requirement analysis and documenting requirement specifications and functional specifications

Leading team of report designers

Sr. Maximo Consultant Jan 2006 – Oct 2006

Client: International Power IPR

Executed IBM Maximo 5 asset management implementation project

Requirements gathering

Business process analysis to determine gap between existing and target systems

Developed detail architecture documents including integrated systems

Determine integration requirements with other portfolio systems

Project Manager/Solution Architect Jun 2005 – Dec 2005

Client: OMV Oil and Gas Maximo 5.2

Developed Architectural design and provided guidance during implementation

Project Manager/Solution Architect Dec 2004 – May 2005

Client: ENI Group (Lasmo Oil)

Developed complete design document including Architecture and system flow.

Developed detail system integration document

System Architect Jun 2004 – Dec 2004

Client: Bank Al-Habib IBM-ECM

Implemented IBM Enterprise content management.

Re-engineer customer service business process to better facilitate the customers

Proposed process and infrastructure changes to make the process efficient and faster

Project Manager/Architect Aug 2002 - Jun 2004

Fast Track Solutions

Implemented Oracle Applications as project coordinator/System Architect

Developed system architecture document with vendor consultants

Updating senior management regarding the latest IT technologies and their benefits and cost

System analysis and database design according to the client’s requirements

Implementing new IT system developed by service provider

Network Solutions Pvt. Ltd. Apr 2000 – Jun 2002

Principal Software Engineer Jan 2001 – Jun 2002

Optimizing performance of application

Extensive experience and knowledge of three-tier architecture

Writing database triggers and applying complex business rules

System optimization management including all performance issues

Implementing SW CMM Processes, and got certified as CMM Level4

Systems Designed

Catalogue Management System of Library for Command & Staff College, Quetta

User Management System for Command & Staff College, Quetta

Library Operation System for Command & Staff College, Quetta

Compliance Monitoring System for Citibank NA

Check-book Printing System for Citibank NA

Outward Collection System for Citibank NA

Certificate of Deposit Time System for Citibank NA

Clean Billing System for Citibank NA

LC Advisory & Reimbursement System for Citibank NA

Sr. Software Engineer Apr 2000 – Jan 2001

Responsibilities included:

Creating databases according to business requirements

Extensive experience and knowledge of three-tier architecture

R & D for deploying application on web using Oracle application server

Systems Designed

EPOS (Electronic point of sale for Mercedes Benz) ICPS (Inventory control & purchase system), WOM on WAP architecture.

Developer/DBA Jul 1997 – Mar 2000

Systems Designed

General Ledger, Cash Management, Inventory Control, payroll system and Money Market System

Education

Specialized diploma in Oracle Professional Program, Orasoft education Center 1998

Masters in Petroleum Geology, University of Karachi 1996

Diploma in IT/Data Processing, PTCI 1993

Certifications

ServiceNow System Administration certification 2016

Agile Certification 2013

Prosci Change Management Certification 2011

PMP 2010

ITIL V3 Foundation 2010

IBM Certified Maximo6 consultant 2007

IBM Certified DB2 Administrator 2001

Oracle Certified Professional (DBA Track) 1998

Professional Development Courses

ServiceNow domain separated architecture course 2015

Agile project management course 2013

Prosci Change management course, and certification 2011

Business development and planning from MNP Business consulting 2010

Market Analysis and research MNP 2010

Business Planning course 2010

Understanding WWPMM (World Wide Project Management Methodology) 2008

Project Management Methodologies Amtrak USA 2008

Business communication course (Lahore University of Management Sciences) 2002

SW CMM (Capability Maturity Model) courses of level 3 and Level 4 2002

Awards

1st prize in “All Pakistan software development” competition arranged by PCIA (Pakistan Computer Institutes Association) in December 1999. The detail of project is:

Software ‘Money Market System’ - RDBMS Oracle 7.3.2

Display and entry - Oracle Forms 4.5

Output - Oracle Reports

Professional Membership

Project Management Institute - 2010

Regina Dragon Boat Club - 2011

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