GENERAL DUNGO PANAUN

Industrial **, Sharjah, United Arab Emirates

acuiqn@r.postjobfree.com / 971*********

Summary

Outgoing Waiter offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Restaurant professional with 3 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Efficient Waiter with strong interpersonal and coaching skills. Prior work in busy fine dinning restaurants. Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of Korean and Japanese cuisine. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.

Highlights

• Good communication skills • High responsible and reliable

• Research and planning • Extensive hospitality back ground

• Inter Personal skills • Work well under pressure

• Leadership skills • Upbeat, outgoing and positive

• Productivity

Accomplishments

Awarded “Outstanding Employee” in 2011 Cadbury Adams Philippines

Experience

Waiter

March 2016 to current

Zaatar w zeits – Dubai United Arab Emirates

Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes and preparation methods. Delivered exceptional services by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests’ service needs. Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations. Inquire about guests satisfaction, anticipated additional needs and happily fulfilled requests. Correctly calculated charges, issued bills and collected payments. Checked in deliveries and signed off on products received. Maintained a professional tone of voice and words at all times, including peak rush hour. Promoted and endorsed the company to bring in new business. Facilitated prompt and accurate seating and service of all guests. Politely answered phones promptly and recorded and confirmed reservation. Greeted guests and communicated about wait time. Guided guests through the dining rooms and provided needed assistance. Welcomed and acknowledge all guests in a friendly, service oriented manner.

Waiter

May 2012 to May 2015

Yee Hwa (Korean Japanese restaurant) Doha, Qatar

Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes and preparation methods. Delivered exceptional services by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skilfully anticipated and addressed guests’ service needs. Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations. Inquire about guest’s satisfaction, anticipated additional needs and happily fulfilled requests. Correctly calculated charges issued bills and collected payments. Checked in deliveries and signed off on products received. Maintained a professional tone of voice and words at all times, including peak rush hour. Promoted and endorsed the company to bring in new business. Facilitated prompt and accurate seating and service of all guests. Politely answered phones promptly and recorded and confirmed reservation. Greeted guests and communicated about wait time. Guided guests through the dining rooms and provided needed assistance. Welcomed and acknowledge all guests in a friendly, service oriented manner. Completed opening and closing checklists according to set standards. Maximized table turns and rotated seating for maximum guest satisfaction. Assisted servers and dinning room hosts and quickly responded to guest’s needs. Maintain an accurate wait list.

Merchandiser

August 2007 to February 2012

McKenzie Distribution Company Inc. Makati City, Philippines

Greeted all customers. Oversaw overnight store operations, including staff assignments and production lists. Interviewed, hired and trained new team members. Delegated tasks to team members to optimize productivity. Supervised 4 employees. Handled products and equipment in accordance with safety and sanitation guidelines. Conducted price checks for cashiers and service clerks. Handled reset according to schedule, including deleted and new merchandise. Ordered and shelved weekly sale items for customer. Built attractive holiday and seasonal display for merchandising program. Check out customers and bagged items quickly. Praised by management for being a fast and stocked department displays. Managed an efficient, friendly and effective crew of 5. Arranged and stock department displays. Emphasized fast, friendly customer service. Gave every customer immediate and undivided attention. Maintained knowledge of current product locations. Managed inventory to achieve targeted gross margin.

Merchandiser

October 2006 to June 2007

Isetann Supermarket – Manila

Greeted all customers. Delegated tasks to team members to optimise productivity. Handled product and equipment in accordance with safety and sanitation guidelines. Conducted price checks for cashiers and service clerks. Handled reset according to schedule, including deleted and new merchandise. Ordered and shelved weekly sale items for customers. Built attractive holiday and seasonal display for merchandising program. Safely used knives, scales, wrappers, compactors and garbage disposals. Served shoppers in a prompt courteous and friendly manner. Arranged and stocked department displays. Maintained knowledge of current product locations.

Bagger

February 2006 to July 2006

SM Supermarket – Manila

Greeted all customers. Making sure all items bought by the customers are packed. Make sure food and non-food items are separated bags. Assist customers by carrying their belonging to their car. Accommodating them while inside the selling area and suggesting about the promo. Maintained cleanliness in checkout counters. Help the cashiers by arranging carts and merchandise to the counter. Say thank you to the customers and asked them please come again. Served shoppers

In a prompt, courteous and friendly manner.

Education

College Diploma: Automotive mechanic, 2005

Gonzalo Puyat School of Arts and Trades – San Luis, Pampanga Philippines

I do hereby that the above information given is true and correct to be best of my knowledge.

GENERAL D. PANAUN

Applicant

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