LAKINA Y. HIGGINS

*** **** ***** ****** *********, OH 44108 Telephone: 216-***-****

OBJECTIVE: To obtain a responsible and challenging position in the business industry which will

utilize my excellent interpersonal skills and training.

EDUCATION:

JOHN HAY HIGH SCHOOL Cleveland, OH

Concentration: General Education

Received degree June 1993

CUYAHOGA COMMUNITY COLLEGE Cleveland, OH

Concentration: STNA Program

Received certificate March 7, 2003

SKILLS: Proficiency with Microsoft Word, Excel, Outlook

EXPERIENCE:

9/04 TO 8/15 VISITING NURSE ASSOCIATION Cleveland, OH

Specialist II

- Assisted with daily office tasks such application process, Xeroxing, and faxing.

- Answered multi-line system

- Scheduled over 200 direct field staffs and clients in a timely manner.

- Maintained electronic timecard system (Wizard Clockwork) for over 150 employees

daily which ensures the punctuality of field staff at their assignment.

- Generated, corrected, and exported all payroll reports which ensures accurate pay

for field staff and billing for clients.

4/03 TO 9/04 VISITING NURSE ASSOCIATION Cleveland, OH

Team Leader (PCA)

-Provided personal care, limited homemaking tasks and companionship for client, which included transfer, ROM exercises, catheter care, simple dressings and decubitus care.

REFERENCES AND ADDITIONAL INFORMATION AVAILABLE UPON REQUEST

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