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Manager Service

Location:
Special Capital Region of Jakarta, Indonesia
Salary:
$ 40000
Posted:
April 26, 2016

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Resume:

RESUME

Sri Hendarti Sugandi

Jakarta, **-**-*964

Cimangggis Indah, Blok X/13

Depok 16415

West Java – Indonesia

Phone: +62-812-****-****

acuinu@r.postjobfree.com

The Objectives :

To give the best quality service and demonstrate the competence that satisfies the interest of the company.

Education & Training :

- 1997 - 1998

Management Training, Supervisory Training and Departmental Training of Butler

Service - The Dharmawangsa, Boutique Hotel managed by Rosewood Hotel & Resort, Jakarta

Indonesia.

- 1994 - 1997

Management Training, Supervisory Training and Departmental Training of Housekeeping

Department, Ambhara Hotel, 4Star Hotel with 112 guest rooms, Jakarta - Indonesia.

- 1993 - 1994

Management Training, Supervisory Training and Departmental Training of Housekeeping

Department, Sahid Lippo International Hotel, 5 Star Hotel with 160 guest rooms, Cikarang –

Bekasi, Indonesia.

- July 1992 - September 1992

Job Training as Floor Supervisor, Putri Gunung Cotteges & Hotel, Bandung - West Java –

Indonesia.

- 1993 - 1994

Public Relation – Interstudi, Jakarta – Indonesia

- 1985 – 1986

Secretarial Course of Asean Training College, Jakarta - Indonesia.

- 1984 - 1988

English Literature of Universitas Nasional, Jakarta - Indonesia.

- 1981 - 1984

Senior High School of SMAN 26, Jakarta - Indonesia.

Experiences :

January 2009 – December 2015 : House Manager / Personal Manager of PT. Jaty Arthamas Rizky

Main Duty :

- Controlling the daily operation of the Home Office & the Owner Residential.

- Supervising & implementing the management & operational of the Office Staffs, the

Household Staffs and dealing with the outside contractors for the matter of office & house.

-Maintaining the Owner’s & family’s agenda for their daily activities needs.

August 2006 - November 2008 : Resident Manager of Bukit Talita Mountain Resort

Cianjur, West Java - Indonesia. 27 cottages, 2 Restaurants, 1 Ball Room, 2 Meeting Rooms.

Main Duty :

- Responsible to the daily operation of the resort.

- Controlling & maintaining the standard set up & service which in SOP set up.

- Conducting the regular morning briefing that attended by all department heads.

- Conducting the monthly department head & budget meeting.

- Controlling the weekly budget based on the weekly occupancy forecast.

- Making the report to BOD.

January 2000 - April 2006 : Operation Manager of Ijen Mountain View Hotel & Resort

Wonosobo, East Java - Indonesia. 60 Hotel's Rooms, 24 cottages, 2 Restaurants.

Main Duty :

- Responsible to the daily operation of the hotel & resort.

- Controlling & maintaining the standard set up & service which in SOP set up.

- Conducting the daily morning briefing & monthly department head & budget meeting.

- Controlling the budget based on the occupancy forecast.

- Making the report to BOD.

October 1998 - December 1999 : Head Butler of Butler Service Department of

The Dharmawangsa (Boutique Hotel with 100 suit rooms) managed by Rosewood Hotel &

Resort, Jakarta - Indonesia.

Main Duty :

- Controlling the operation of Butler Service Department doe to the personalize service

to the in-house guests and the in-coming guests, most of them are the VIP or BOD/CEO of

the mine & oil company.

- Working very closed with other department such as:

- Housekeeping Dept. concerning to the service inside the guest rooms.

- F&B Dept in doing the In-Room Dinning.

- Front Office concerning to the in-room check in/out.

- Engineering Dept. concerning to the guest room maintenance.

- Attending the daily morning briefing conducted by Managing Director.

- Attending the monthly Department head & budget meeting.

- Conducting the daily departmental briefing & meeting.

- Making the report to Managing Director.

April 1994 - August 1998 : Executive Housekeeper of Ambhara Hotel (4 stars hotel),

Jakarta - Indonesia. 112 Guest Rooms, 1 Ball Room, 4 Function Rooms, 3 Restaurants,

Swimming Pool & Fitness area.

Main Duty :

- Responsible to the daily operation of the Housekeeping Department and Laundry

section area.

- Controlling the standard set up & service which in SOP set up.

- Conducting the regular departmental briefing & meeting.

- Controlling the expenses budget based on the occupancy forecast.

- Making the report to Room Division Manager.

May 1988 - December 1993 : Norwegian Cruise Line - Miami, Fl, USA. My last position

was a Head Stewardess of Hotel Department of MS Steward.

Main Duty :

- Supervising the Cabin Steward/ss in doing the daily guest room and

the Housemen in doing the public area.

- Checking the guest laundry.

- Daily briefing for all of the Hotel Department Staff

- Making the report to Chief Steward.



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