RESUME
Sri Hendarti Sugandi
Cimangggis Indah, Blok X/13
Depok 16415
West Java – Indonesia
Phone: +62-812-****-****
acuinu@r.postjobfree.com
The Objectives :
To give the best quality service and demonstrate the competence that satisfies the interest of the company.
Education & Training :
- 1997 - 1998
Management Training, Supervisory Training and Departmental Training of Butler
Service - The Dharmawangsa, Boutique Hotel managed by Rosewood Hotel & Resort, Jakarta
Indonesia.
- 1994 - 1997
Management Training, Supervisory Training and Departmental Training of Housekeeping
Department, Ambhara Hotel, 4Star Hotel with 112 guest rooms, Jakarta - Indonesia.
- 1993 - 1994
Management Training, Supervisory Training and Departmental Training of Housekeeping
Department, Sahid Lippo International Hotel, 5 Star Hotel with 160 guest rooms, Cikarang –
Bekasi, Indonesia.
- July 1992 - September 1992
Job Training as Floor Supervisor, Putri Gunung Cotteges & Hotel, Bandung - West Java –
Indonesia.
- 1993 - 1994
Public Relation – Interstudi, Jakarta – Indonesia
- 1985 – 1986
Secretarial Course of Asean Training College, Jakarta - Indonesia.
- 1984 - 1988
English Literature of Universitas Nasional, Jakarta - Indonesia.
- 1981 - 1984
Senior High School of SMAN 26, Jakarta - Indonesia.
Experiences :
January 2009 – December 2015 : House Manager / Personal Manager of PT. Jaty Arthamas Rizky
Main Duty :
- Controlling the daily operation of the Home Office & the Owner Residential.
- Supervising & implementing the management & operational of the Office Staffs, the
Household Staffs and dealing with the outside contractors for the matter of office & house.
-Maintaining the Owner’s & family’s agenda for their daily activities needs.
August 2006 - November 2008 : Resident Manager of Bukit Talita Mountain Resort
Cianjur, West Java - Indonesia. 27 cottages, 2 Restaurants, 1 Ball Room, 2 Meeting Rooms.
Main Duty :
- Responsible to the daily operation of the resort.
- Controlling & maintaining the standard set up & service which in SOP set up.
- Conducting the regular morning briefing that attended by all department heads.
- Conducting the monthly department head & budget meeting.
- Controlling the weekly budget based on the weekly occupancy forecast.
- Making the report to BOD.
January 2000 - April 2006 : Operation Manager of Ijen Mountain View Hotel & Resort
Wonosobo, East Java - Indonesia. 60 Hotel's Rooms, 24 cottages, 2 Restaurants.
Main Duty :
- Responsible to the daily operation of the hotel & resort.
- Controlling & maintaining the standard set up & service which in SOP set up.
- Conducting the daily morning briefing & monthly department head & budget meeting.
- Controlling the budget based on the occupancy forecast.
- Making the report to BOD.
October 1998 - December 1999 : Head Butler of Butler Service Department of
The Dharmawangsa (Boutique Hotel with 100 suit rooms) managed by Rosewood Hotel &
Resort, Jakarta - Indonesia.
Main Duty :
- Controlling the operation of Butler Service Department doe to the personalize service
to the in-house guests and the in-coming guests, most of them are the VIP or BOD/CEO of
the mine & oil company.
- Working very closed with other department such as:
- Housekeeping Dept. concerning to the service inside the guest rooms.
- F&B Dept in doing the In-Room Dinning.
- Front Office concerning to the in-room check in/out.
- Engineering Dept. concerning to the guest room maintenance.
- Attending the daily morning briefing conducted by Managing Director.
- Attending the monthly Department head & budget meeting.
- Conducting the daily departmental briefing & meeting.
- Making the report to Managing Director.
April 1994 - August 1998 : Executive Housekeeper of Ambhara Hotel (4 stars hotel),
Jakarta - Indonesia. 112 Guest Rooms, 1 Ball Room, 4 Function Rooms, 3 Restaurants,
Swimming Pool & Fitness area.
Main Duty :
- Responsible to the daily operation of the Housekeeping Department and Laundry
section area.
- Controlling the standard set up & service which in SOP set up.
- Conducting the regular departmental briefing & meeting.
- Controlling the expenses budget based on the occupancy forecast.
- Making the report to Room Division Manager.
May 1988 - December 1993 : Norwegian Cruise Line - Miami, Fl, USA. My last position
was a Head Stewardess of Hotel Department of MS Steward.
Main Duty :
- Supervising the Cabin Steward/ss in doing the daily guest room and
the Housemen in doing the public area.
- Checking the guest laundry.
- Daily briefing for all of the Hotel Department Staff
- Making the report to Chief Steward.