SUMMARY:

Over * years of experience in Salesforce.com CRM Platform as a developer and Administrator

Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com Platform

Leaded Veeva Vault Promomats, Submissions, Medcomms implementations.

I-rep and IVA/CLM implementation.

Veeva Administrator and Implementation experience in more than two projects.

Veeva integration on Salesforce platform

Played a key role in UAT, SAT and training business users on SFDC system and process

Experience in SFDC development using Apex Classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, Customer and Partner Portals.

Worked on different integration projects. Good experience on B2B & B2C SFDC patterns involved interaction with all the various parties involved.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.

Experience in working with Salesforce.com sandbox and production environments.

Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.

Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.

Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex.

Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.

Experience in data migration using Import wizard, Apex Data Loader, Informatica on Demand.

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.

Experience in working on Sales Cloud as well as Service Cloud.

Gained a strong knowledge of synchronization, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.

Experienced in training and mentoring team members with product knowledge and business processes.

Strong work ethic, taking ownership of all duties and responsibilities and meeting management objectives.

Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

EDUCATION/Certifications:

Bachelor in Computer Science from JNTU, India

Salesforce.com Dev 401 Certified

Salesforce.com Admin 201 Certified

Technical Knowledge:

Salesforce.com/Veeva CRM/Vault

Veevea ATL, Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Customer Portal and Partner Portal,Eclipse, Salesforce.com, Force.com IDE, Veeva, Apex Data Loader, Roles & Profiles, Vault Promomats, Medcomms and Submissions

Web Technologies

JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX

Databases

Oracle 9i, MySQL, SQL Server 2000/2008.

Operating Systems

UNIX, Windows 95/98/2000/XP/2003.

Languages

C, C++, Java/J2EE, Servlets.

App/Web Servers

Apache, Tomcat, Weblogic, Websphere.

ETL Tools

Informatica cloud

PROFESSIONAL EXPERIENCE:

Mylan Pharma, Pittsburg, PA Jul 2014 – Present

Veeva Vault/CRM/Salesforce Developer

This is one of the major pharmaceutical companies in USA. Project involved implementing Veeva including sales, support and integration.

Responsibilities:

Veeva Implementation on force.com platform.

Veeva Vault promomats and medcomms implementation

Configuring workflows, users, fields, states, roles, products, security groups in Veeva Vault

Resolving sync issues on I-rep

Global IVA/CLM implementation

Leading the entire implementation team.

Worked on TOT, Calls, Cycle Plans, Vmobile and other Veeva custom objects.

Building Veeva Vault work flows

Gathering business requirements and organizing meetings.

Supporting Veeva administration

ALT and Zip to ter data loads.

Data migrations.

Veeva custom objects building including V-mobile, My setup etc

CLM project implementation.

CLM Content Management-HTML content and Packaging.

I-rep implementation

Change control management from sandboxes to production.

Changing and configuring Veeva objects, custom settings, page-layouts, profiles, record types, workflow rules and permission sets.

Trained on CLM and iRep in Veeva.

Data Migration with data-loader and aware of Informatica cloud middleware integration.

Environment: Veeva CRM, Veeva Vault Promomats, I-Rep, IVA/CLM, Saleforce.com platform, Workflows, Validation Rules, Sandboxes, Data Loader, Informatica Cloud etc.

Forest Labs, Long Island, NY Oct 2013 – Jul 2014

Salesforce Developer/Administrator

Veeva Vault/ CRM Lead

This is one of the major pharmaceutical companies in USA. Project involved implementing Veeva including sales, support and integration of suppliers, inventory, orders, HCO and patient support functionalities into Salesforce, worked on partner portal and customer portal.

Responsibilities:

Veeva Implementation on force.com platform.

Veeva Vault integration with Veeva CRM, CLM admin tab configrations

Approved email setup and implementation.

Gathering business requirements and organizing meetings.

Supporting Veeva administration

ALT and Zip to tier data loads.

Data migrations.

Vault implementation

Veeva custom objects building including V-mobile, My setup etc

CLM project implementation.

CLM Content Management-HTML content and Packaging.

I-rep implementation

Change control management from sandboxes to production.

Changing and configuring Veeva objects, custom settings, page-layouts, profiles, record types, workflow rules and permission sets.

Trained on CLM and iRep in Veeva.

Data Migration with data-loader and aware of Informatica cloud middleware integration.

Environment: Veeva CRM and Vault, Saleforce.com platform, Workflows, Validation Rules, Sandboxes, Data Loader, Informatica Cloud etc.

Otsuka Pharma, Princeton, NJ Apr 2013 – Sept 2013

Veeva Vault/CRM/Salesforce.com Service Cloud Lead(Developer/Administrator)

Dow Jones is a financial company, with different financial products and very well-known with paper and online news products like wall street journal, Factiva with distributors and sales teams across the world. This project involves from implementation service cloud and daily support on activities related to salesforce.com

Responsibilities:

Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.

Veeva CRM and Vault implementation

Played key role in UAT, SAT and training business users on SFDC system and process.

Handled different Integrations with other platforms, like CTI Integration.

Used IBM Cast Iron and Informatica middle-ware.

Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers

Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.

Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce, and also worked on salesforce to Salesforce.

Handled integration with Oracle EBS ERP and CIBS financial software.

Involved in End to end testing and also gathering requirements to feedback from business users.

Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.

Developed and deployed workflows and approval processes for opportunities and products/ assets management.

Developed Apex Classes & Triggers to implement the business logic as per the requirements.

Developed Unit test class for Apex class and worked for improving code coverage.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Involved in building of the Customer Portal in the organization.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.

Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.

Created and used Email templates in HTML and Visualforce.

Interacted with the Salesforce.com premium tech support team on a regular basis

Updated with all the versions up to summer 2012.

Environment: Veeva CRM and Vault, Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, IBM middle ware, App exchange, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Informatica On Demand, Customer Portals, Eclipse IDE Plug-in, Windows XP.

Bayer Pharma, Edison, NJ Dec 2012- Apr 2013

Veeva CRM/Veeva Vault Consultant

This is one of the major pharmaceutical companies in USA. Project involved implementing Veeva including sales, support and integration of suppliers, inventory, orders and patient support functionalities into Salesforce, worked on partner portal and customer portal.

Responsibilities:

Implemented Veeva app on SFDC platform.

ALT and Zip to tier data loads.

Data migrations.

Veeva Vault workflows configuration and set-up

Veeva custom objects building including V-mobile, My setup etc

CLM project implementation.

I-rep implementation

Created user Roles and Profiles, security controls and shared settings.

Worked on partner portal and customer portal.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Knowledge of Service-Max

Sales and Orders of different products are tracked by using dashboards.

Integrated and automated process of supplier’s orders and inventory.

Worked on various SFDC standard and customer objects like Accounts, Contacts, Leads, Reports, Dashboard, Inventory, Orders, Patient support, Planning and Scheduling.

Implemented field level security, profiles and audit trail setup.

Created the workflows for automated lead routing, lead escalation and alerts

Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).

Provided the training to the internal business users to use the application and develop their own custom reports.

Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.

Environment: Veeva CRM, APEX, Visualforce, Informatica PowerCenter /8.1.1 SQL Server 2005, Windows server 2003, Web services, SOSL, SOQL, S-Controls and Powerexchange.

Abott Labs, Columbus, OH Jul 2010– Nov 2011

Salesforce Developer/Administrator

Abott is one of the major pharmaceutical companies in USA. Project involved implementing sales, support and integration of suppliers, inventory, orders and patient support functionalities into Salesforce, worked on partner portal and customer portal.

Responsibilities:

Created user Roles and Profiles, security controls and shared settings.

Worked on partner portal and customer portal.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Sales and Orders of different products are tracked by using dashboards.

Integrated and automated process of supplier’s orders and inventory.

Worked on various SFDC standard and customer objects like Accounts, Contacts, Leads, Reports, Dashboard, Inventory, Orders, Patient support, Planning and Scheduling.

Implemented field level security, profiles and audit trail setup.

Created the workflows for automated lead routing, lead escalation and alerts

Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).

Provided the training to the internal business users to use the application and develop their own custom reports.

Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.

Environment: APEX, Visualforce, Informatica PowerCenter /8.1.1 SQL Server 2005, Windows server 2003, Web services, SOSL, SOQL, S-Controls and Powerexchange.

Santander Consumer USA, Cypress, CA Feb 2010 – Jun 2010

SFDC Admin/Developer

This is one of the leading companies in automotive finance sector. The goal of the project was to create a new and faster business process using SFDC to serve various business users up to date and time specific customer information for verifying and approving wealth clients and sources of their wealth. Santander Consumer USA implemented SFDC CRM to replace legacy systems which were disparate and failed to scale. Implemented an AppExchange automatically converted speech to text, so voicemails could be automatically added to CRM records. Integration of SFDC dash board with outlook maintained a record of customer information and kept contacts up to date. Integration with SQL data base enabled employees to get up to date & latest information at a single place.

Responsibilities:

Delivered project reports using conation of custom objects and standard objects.

Created mash-ups to include data from many external end-points such as including financial information from 3rd parties in the customer’s profile (Accounts) using WSDL and XML Stream Reader.

Used Data Loader for Data Management in force.com platform.

Perform administration tasks as needed, managing custom fields, integration and data clean up.

Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.

Integrated SFDC with external systems using Salesforce Partner Web Services for approval and custom workflow solution.

Developed SFDC site and customer portal for various organizational units and partners.

Set up various security levels and privileges by customizing client team Profiles and Roles

Created data migration document for a to & fro migration of data from SFDC environment

Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex.

Implemented on demand pricing and products configuration using Ajax and JavaScript.

Environment: SFDC, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, mash-ups, API.

Citrix Systems, Richmond, VA May 2009 - Jan 2010

Salesforce.com Consultant

Citirix is a Desktop virtualization, application virtualization, server virtualization, application networking, Cloud computing and Software as a Servicing offering that radically simplified computing for millions of users, delivering applications as on-demand service to any user, in any location on any device. Project involved day to day requirements on salesforce.com to perform hassle-free business transactions.

Responsibilities:

Performed the roles of Salesforce.com Developer and Administrator in the organization.

Interacted with the Salesforce.com premium tech support team on a regular basis.

Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards

Intensely worked with Apex, S-Controls, Triggers, API integration.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics

Maintained user roles, security, profiles, and workflow rules wherever necessary.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Created user Roles and Profiles, security controls and shared settings.

Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.

Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

Provided the training to the internal business users to use the application and develop their own custom reports.

Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Environment: Salesforce.com, Force.com, Controllers, Sharing Rules, Windows server 2003, Web services, Triggers, Controllers, Workflows, Email Updates.

Chrysler Financial, Farmington Hills, MI Jan 2009 – Apr 2009

Salesforce/Force.com Administrator/Developer

Project involved increasing Chrysler Financials’ efficiency of providing tailor-made leasing and financial solutions to their dealers & customers by deploying SFDC computing module. Chrysler Financial migrated from SAP CRM system to SFDC CRM to gain an advantage of serving round the clock. Project also involved deploying S-controls logics to manage sale plan call sheets, capturing prep data and call activity using SFDC. Set up the automated lead routing and alerts based on their workflow rules, setting up triggers wherever needed. SFDC accommodated multiple users to operational roles such as dealer credit and retail credit.

Responsibilities:

Created custom objects, Visual Force pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.

Developed Apex Triggers, Apex Classes and Test Methods

Created custom controllers implementing complex code for retrieval from Salesforce to VisualForce pages.

Customized standard sales force objects like Accounts, Contacts, case management and solutions.

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.

Always wrote test methods with code coverage of 80-100%.

Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.

Created an interactive UI to improve customer experience while recording the damage incurred to the property using Adobe Flex.

Embedded Flex component into VisualForce pages of Salesforce.com.

Implemented Data integration process using Informatica Power Exchange.

Presented large data volumes in salesforce.com and obtained interactive graphs using Flex.

Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.

Managed users, hierarchical roles, profiles, security controls and territory management.

Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC.

Environment: Java, APEX, Web services, SOSL, SOQL, Informatica Cloud, Force.com IDE, Import Wizard, XML, Java servlets, Visual Force Pages, Workflows, Adobe Flex 3

IIC Technologies, Hyderabad, India May 2007 – Dec 2008

Software Developer

IIC is an engineering company, which develops software on CAD technology to different governments across the world; I worked in a software division and had given Java support.

Responsibilities:

Involved in analysis and design of the several modules in the Project.

Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.

Designed and developed technical specifications using design patterns and OO methodology.

Developed presentation tire using HTML, JSP, Java Script, JSF.

Involved in the configuration, development, and deployment of EJBs, and JSPs & Servlets in Web logic Test Environment

Used to write logics as per business requirements

Involved in all phases (Unit/Integration/System) of testing.

Environment: Java Server Pages (JSP), Struts 2.0, AJAX, JavaScript, CSS, Java 1.4, Hibernate 3.2/ 3.3, Web Services, EJB, Servlets, Oracle 10g, IBM WebSphere 6.0, Eclipse 3.1.

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