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Customer Service Manager

Location:
Mount Airy, GA
Salary:
10.00 hr
Posted:
April 26, 2016

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Resume:

REBECCA ROBERTS

*** ****** ***** ***** ***** Airy, GA 30563 706-***-****

WORK EXPERIENCE

LOWE’S HOME IMPROVEMENT, ATHENS, GEORGIA

CUSTOMER SERVICE MANAGER, MAY 1992 – MAY 1993

In charge of customer returns and exchanges

In charge of the Lay-a-way department

In charge of employee’s insurance claims for medication reimbursement

Answered customer calls and routed them to the correct department

Made schedule’s for all cashier’s and employee’s at the Customer Service Desk

Counted down till’s at the end of each shift with the cashier’s to make sure they balanced

Helped with loss prevention

Ran register’s when needed

When opening in the morning, it was my responsibility to make sure all cash drawers were prepared and correct

When closing at night, it was my responsibility to make all drawers was counted down correctly. Made deposits and ran nightly reports

CALFEE CONSTRUCTION COMPANY, ATHENS, GEORGIA

OFFICE MANAGER, JUNE 1993 – FEBURARY 1994

In charge of (Accounts Payable) A/P and (Accounts Receivables) A/R using Peach Tree Software

In charge of payroll for employee’s and sub-contractor’s

Scheduled job’s for (5) truck’s and numerous sub-contractor’s on a daily basis, and routed them to new jobs using a radio system

Answered customer calls for estimates on home improvement and repairs

Kept filing up to date

Printed W-2’s for employee’s and 1099’s for sub-contractors at the end of the year

Mailed out mass mailings to promote business

ATHENS SIGN COMPANY, INC., BOGART, GEORGIA

OFFICE MANAGER, FEBUARAY 1995 – 2002

In charge of A/P and A/R using Peach Tree Accounting Software

Made daily deposits and entered into the computer

In charge of past due collections for A/R. When I started there were many past due accounts. I managed to collect all the past due accounts. And kept them current.

Answered customer calls. If there was anything I could help them with. I did. If not, I’d route their call to one of our salesmen.

Ran daily, weekly, monthly and yearly financial reports.

Took customer work orders and entered in the computer

Scheduled job’s/install’s for (2) trucks

Obtained permit’s for local and out of state job’s

Customer Rep and PR work

In charge of quarterly IFTA/Fuel Taxes

Rented equipment if needed for local and out of town job’s

Knowledge of Purchase orders being used

Printed 1099’s and W-2’s

SILVER SPOON RANCH, COMMERCE GEORGIA

OFFICE MANAGER, APRIL 2003 – FEBUARY 2004

Handled A/P and A/R for (3) separate Company’s. All owned by the same Employer

(1) Leasing land for cattle(2) Limousine rental (3) Helicopter rental

Using Peach Tree Accounting Software

In charge of keeping the check book balanced daily

Made daily deposits. Recorded in the check book and the computer.

Answered customer calls and routed the to the correct person CANNON FINANCIAL SERVICE’S, ATHENS, GEORGIA

RECEPTIONIST, MAY 2004 – FEBUARY 2005

Answered customer calls and routed them to their investment brokers

Data entry

Processed paperwork for several investors

Scheduled appointments for customers to meet with their investment brokers

If customer wanted to with drawl money from their 401k, I would make sure they received the correct paper work to do so

EDUCATION

GED, ATHENS, GEORGIA

ADDITIONAL SKILLS

Detail oriented

Proficient in Quick Books

Proficient in Microsoft Word, Excel, Office, etc. REFERENCE’S

Mr. David Abbot 405 Hwy. 197 Mount Airy, GA 30563 706-***-**** Mr. Lee Hamlett 1470 Malcom Bridge Rd. Bogart, GA 30622 706-***-**** Mr. Mike Johns P.O. Box 1231 Clarkesville, GA 30523 706-***-**** To: Rebecca Roberts

From: Donna Hamlett

To Whom It May Concern,

Rebecca Roberts worked for me as my personal Secretary, Bookkeeper and Office Manager from February 1995 thru January 2002.

I recommend her highly for several reasons: dependable, personable, accurate, honest and team player. And just a joy to work with. She was a real go getter. Worked without supervision. And in a timely manner. Her duties were widely varied and she handled them all well. She used Peachtree Accounting as well as QuickBooks Pro. She did A/P as well as A/R. She did a great job collecting past due accounts. She printed out weekly, monthly and year end reports. She printed out W-2’s as well as 1099’s. She ordered supplies for the office as well as the shop. She estimated and sold signs. She was just an all around great employee.

She typed all of our letters and proposals. She set up a file system and could put her hands on anything asked for within seconds.

She was very good on the phone and with our Customers. I had many compliments on her while she worked for me.

She will be an asset to any company she works for. Sincerely,

Donna Hamlett

President Athens Sign Company, Inc.



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