Randall Waynick

**** ******** ***, **** **** Beach, FL 3411

269-***-****

acuig5@r.postjobfree.com

Objective

Looking for a position as a desk side support technician or related field.

Skills

IT2 Security Clearance

Remote Desktop

Networking (Wired/Wireless)

Smart Card – Security

Web Design/Administration

Hardware/Software Troubleshooting

Phone Support

Customer Service

Time Management

Installation, Configuration and Maintenance of Computer Systems

Operating Systems:

oWindows 10 and all previous versions

oAndroid

oLinux

oDOS

Certifications

Microsoft – Windows XP

CompTIA - A+

CompTIA - Security +

Novell – 4.11 Administration

Experience

Duties

Village of North Palm Beach

(November 2014 – Present)

Technical Support Specialist

501 US Hwy 1

North Palm Beach, FL 33408

561-***-****

TEKsystems

(December 2013 – July 2014)

Contract at Palm Beach Sheriff's Office

Helpdesk Technician

8130 N. Jog Road

West Palm Beach, FL 33412

561-***-****

Troubleshoot problems in person – Install software/hardware.

Support office PCs, police equipment, security equipment, servers and networking equipment.

Travel to all sites within the village to maintain all equipment.

Implement and support new digital dispatch system (MCT/MFR).

Troubleshoot problems over the phone – Install software/hardware.

Support office PCs and police vehicle equipment

Remote Desktop to fix problems – Using Dameware

Time Management – Keeping calls under 15 mins and getting to waiting calls as quickly as possible, Meeting and Exceeding SLA's

Ticket Escalation – Knowing what team to send a ticket to if it cannot be resolved on the helpdesk.

TEKsystems

(May 2013 – August 2013)

Contract at PNC Bank

Field Service Technician II

1 Financial Parkway

Oshtemo, MI 49009

269-***-****

Travel to Branches in the SW region of Michigan

Install/Configure TIC scanners, TIC PCs and validators

Troubleshoot DOA TIC Scanners, communication issues with TIC PCs

Install/Configure TIC training rooms

Install/Configure “Back Office” setups

Make travel arrangements including appointments with branches and rental cars for weekly travel

TEKsystems

(September 2012 – April 2013)

Contract at HDI Federal Center

Deskside Support Technician

74 North Washington Ave

Battle Creek, MI 49037

269-***-****

Travel across the country

Install/Configure barcode scanners, label printers, laser printers

Setup/Configure print groups, terminal Ids, forms and other mainframe printing options

Troubleshoot Smart card related problems – Including login issues, encryption and digital signatures

Customer Service – Work with onsite employees to make sure the product is doing what is needed

Travel Management – Search for and Maintain travel arrangements

Team Management – Work with and organize team members logistics, assist with time management and goal achievement

MPI Research/Corporate Technologies

(Jan 2007 – Dec 2008)

IT Associate II

54943 North Main Street,

Mattawan, MI 49071

269-***-****

Install and Maintain PCs – 3600 employees in 1 building plus labs

Repair and Maintain Carts – Over 300 carts that all needed to be completely rebuilt

Customer Service – Maintaining good relationships with all staff

Software Installation – Various images and custom software installations

Education

ACATECH Center

Program: Computer Technology

2891 – 116th Avenue; Allegan, MI 49010

Kalamazoo Valley Community College

AAS: Web Design

AAS: Web Master

6767 West “O” Avenue; Kalamazoo, MI 49003

* References Available Upon Request*

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