PETER J. LONG

*** ***** ******** ******, ********* Heights, Illinois 60005

Email: acui6c@r.postjobfree.com Mobile Telephone: 773-***-****

LinkedIn URL: www.linkedin.com/in/peterjlong

Proven, Creative, Certified Project Management Professional

Voice & Data • Wired & Wireless Networks • Telecommunications

Professionally, brings more than 10 years of achievements within the wired and wireless telecommunication field directing and managing diverse projects for numerous carriers and diverse customers. This requires a very broad skill set along with outstanding communicative, collaborative, organizational, technical, and managerial skills to ensure that projects are completed to specifications, on schedule and within budget to gain the highest levels of customer satisfaction, expense control, and profit.

HIGHLIGHTS OF QUALIFICATIONS

Effective, Creative Communicator • Customer Satisfaction Champion • Diverse Wireless Projects

Calm, Authoritative Leadership • PMP and CSM Certified • Budgetary Oversight • Adept Collaborator

Team Leader & Team Player • Process Analysis • Process Improvements • Software Savvy

Operations’ Improvement • Skilled Decision Maker • Effective Negotiator • Sales Support• SAP Practitioner • Technical Skills Training • Regulatory Compliance • Quality Assurance • Chronos & Clarity Licensed

SELECTED PROFESSIONAL ACHIEVEMENTS

EFFECTIVELY MANAGED more than $12M in revenue through proper and timely delivery of diverse projects for WiFi, LTE and UMTS wireless networks with daily, customer-centric communication, collaboration, and leadership.

DIRECTED a wide range of projects and services for United Airlines, Verizon, Montana PCS, Alaska Communications Services, Inc., U.S. TelePacific, and others. Ensured efficiency, quality, deadline-orientation and profitability.

ENSURED cost-effective compliance of EF&I project deployments throughout Midwest markets for AT&T Mobility.

LED external and internal teams including international team members utilizing PM processes that mirror Project Management Institute’s Project Management Body of Knowledge (PMBOK).

ACADEMIC SUCCESS & PROFESSIONAL DEVELOPMENT

Bachelor of Science; Electrical Engineering, Computer Science – Marquette University, Milwaukee, WI

Bachelor of Fine Arts – The School of the Art Institute of Chicago, Chicago, IL

Project Management Professional (PMP) #1734460 – Project Management Institute (PMI)

Certified ScrumMaster (CSM) #510159 – The Scrum Alliance

PETER J. LONG

Email: acui6c@r.postjobfree.com Mobile Telephone: 773-***-**** Page 2 of 3

PROFESSIONAL SYNOPSIS

CORESTAFF, INC., Chicago, IL August 2015 to February 2016

Consulted with Corestaff on behalf of United Airlines

Project Manager

Duties involved establishing a first-ever customer complaint tracking process for action to resolve in-service Wifi customer complaints.

Managed Inflight WiFi and Entertainment projects for portal releases and on in-service production defects that included vendor management (Panasonic), and coordination with United Airlines technical operations, IT development, and business teams. Project management involved ensuring development and test teams directly apply user experience criteria.

ERICSSON, INC., Schaumburg, IL 2014 – June, 2015

“Ericsson is advancing its vision of being the "prime driver in an all-communicating world" through innovation, technology, and sustainable business solutions. The company's portfolio comprises mobile and fixed network infrastructure, telecom services, and software, broadband and multimedia solutions for operators, enterprises and the media industry.”

Customer Project Manager

Effectively managed more than $7M in revenue through proper and timely build-outs of diverse projects for LTE and UMTS wireless networks with daily, customer-centric communication, collaboration, and leadership.

Assumed primary financial responsibilities for project success through extensive planning, execution, management, and attention to details and manpower to ensure customer satisfaction and expense control.

Ensured cost-effective compliance of EF&I project deployments in Midwest markets for AT&T Mobility.

Managed external and internal teams, including international team members daily, using PM processes and that mirror Project Management Institute’s Project Management Body of Knowledge (PMBOK) guidelines from project initiation, planning, execution, monitoring and controlling, to project close.

FUSION SOLUTIONS, INC., Schaumburg, IL 2010 – 2014

Consulted with Fusion Solutions on behalf of Ericsson, Inc.

Customer Project Manager

Directed wide range of wireless projects and services for Verizon, Montana PCS, Alaska Communications Services Inc., and U.S. TelePacific – ensuring profitability, efficiency, quality and deadline-orientation.

Oversaw additional projects including LTE & UMTS wireless network build-outs, Ethernet to the Cell Site, Microwave Mini-links, FCC Filings, SW Upgrades, and Emergency Services Wireless E911 Testing.

PETER J. LONG CONSULTING, Arlington Heights, IL 2007 – 2010

Owner / Consultant

PETER J. LONG

Email: acui6c@r.postjobfree.com Mobile Telephone: 773-***-**** Page 3 of 3

Collaborated with small to mid-sized businesses in project management, process improvement, strategic planning, and business growth initiatives.

Actively aided in various municipal and state government projects within both Appointee and Commissioner Roles – including the Illinois House and the Village of Arlington Heights.

ATT MOBILITY, Schaumburg, IL 2005 to 2007

Regional Headquarters for Network Operations Center of the nation’s premier wireless service

Change Management/Process Development Engineer

Conducted Project Management and process definition for Quality Control and Compliance for Network Operations and Planned Works activities, with focus on project management and process definition for Quality Control and Compliance for Network Operations and Planned Works activities.

Identified key procedural development needs resulting in intra- and inter-departmental process improvements in a Project Lead capacity.

Established formal operational procedure definition for Enhanced 911 operations alarm management within the regional network Surveillance Center for subsequent ticketing and corrective field action improving the effectiveness of the system across the regional network.

Defined and coordinated operational standardization for New Network Element Acceptance processes to improve alarm response and planned works procedures.

Reconciled regional practices with Headquarter standards on tower lighting requirements, shortening reporting time by as much as 5 minutes, improving safety and meeting compliance with important FAA mandates.

Former Appointee & Chair of Village Arts Commission

Shift Volunteer – Public Action to Deliver Shelter (P.A.D.S.) – 2006 to current

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