Gary J. Wight

**** **** **.

Peyton, CO. *****

Phone: 720-***-****

Email: g acui5s@r.postjobfree.com

Objective:

To establish a mutually beneficial long term working relationship with a reliable, stable and professional company, that offers opportunity for growth through the utilization of my skills and experience.

Experience: I have worked multiple temp jobs for the last few years due to medical issues that have since been resolved and I am in search of a full time, permanent position.

(Temp Services)

Leanin Tree Customer Service Representative Boulder, CO 9/2015 12/2015 – CMG Services

● Processed customer orders via phone, mail and fax

● Answered any and all questions regarding LeaninTree products that customers may have

● Tracked orders that customers may have placed and were concerned about not having received yet

Labor Ready Various Temporary Labor Cheyenne, WY

9/2015 9/2015 – Temp service

● Did various physical labor jobs as requested by the Labor Ready staff based on their customer needs

Blue Cross Blue Shield of WY Receptionist/Customer Service Cheyenne, WY 8/2015 9/2015 – Express Employment

● Customer service via telephone to include administrative duties

● Managed incoming customers to ensure they reached the appropriate departmental personnel per company protocol

● Responsible for all the monies/medical documents received by customers and the data entry necessary to keep the accurate records required by the company and HIPAA laws. Concentrix Customer Service Tech Support Boulder,

CO

01/2015 03/2015

● Customer Service via telephone

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● Problem resolution for iPhones, iPads, iPods via verbal and remote abilities using company protocol

● Data Entry Documented accurately and completely the interaction with the customer within timed guidelines

Intuit Turbo Tax Customer Service Support Boulder, CO 12/2013 2/2014 Career Connection Inc.

● Customer Service via telephone and live chat online

● Used problem solving strategies to resolve customer issues through the use of the appropriate tools and knowledge and data entry

Gary J. Wight

(Temp Services)

The Reed Group Customer Service Specialist Broomfield, CO 7/2013 9/2013 Apple One Employment Services

● Customer service specializing in managing FMLA accounts per eligibility requirements while maintaining a high level of confidentiality and professionalism

● Identified and expedited prioritized issues and answered questions regarding the disability management process. Documented the calls into the system as appropriate. IBM Seterus Call Center Specialist Salem, OR

11/2012 3/2013 Adecco Temp Services

● Contacted debtors via telephone with delinquent mortgage loans up to 90 days past due to negotiate an appropriate solution to bring their accounts current conforming to all applicable laws relating to mortgage lending regulations.

● Collected and recorded pertinent information into the database which was obtained through verbal or written debtor correspondence including payment arrangements and other critical information.

PharMerica Private Collections Associate Longmont, CO 8/2012 10/2012 CSI Temp Agency

● Worked with responsible parties receiving in/out bound telephone calls, providing customer service and follow up on past due accounts using approved collection techniques.

● Worked with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action. Page 2

Healthone CBO Patient Account Representative Denver, CO 11/2007 7/2011

● Customer service via inbound/outbound phone calls for 8 local surgery centers regarding delinquent accounts, inquiries, complaints, and disputes.

● Acting liaison working with the collection agency and multiple insurance collection reps to ensure accurate patient balances once accounts were sent to collections.

● Investigated and researched patient information regarding compliance regulations for un cashed refund checks.

HealthOne PAS Collection/Customer Service Denver, CO 03/2006 09/2007

● Customer service Inbound calls from patients negotiating payments for past due bills for 7 local medical centers.

● Completed activity reports supplied by my management based on age of accounts. Gary J. Wight

Machol & Johannes Collector Denver, CO

2005 2006

● Outbound calls to collect on outstanding credit card balances and conducted asset searches and forwarded accounts to legal department when applicable. National Account Adjusters Collector Denver, Co

2000 2005

● Managed incoming and outbound calls generated by company collection notices or credit bureau reports.

● Accessed medical statements to validate the patient disputes to satisfy the credit bureau reports.

● Posted payments, reconciled and completed daily bank deposits. Education:

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Mohawk Valley Community College – Utica, NY

1978 1979 Accounting / Business

Canton Agricultural and Technical College – Canton, NY 1977 1978 Hotel/Restaurant Management

Graduated from Mount Markham High School – West Winfield, NY 1977 Transferrable Skills:

Communication skills (verbal and written). Customer service skills. People skills. Data entry, Computers: Microsoft Office (Word/Excel/Outlook), internet, various types of software programs pertinent to the job at hand, and can type 30+ wpm. Copy and Fax machine and multi line phones. Organizational and problem solving skills. I am flexible, self motivated and an adaptable team player with excellent work ethics. I have tremendous attention to detail and am a conscientious, dependable employee. I am capable of learning new things and enjoy the journey and become the best in whatever task is at hand. Page 4

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