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Technical Support Customer Service

Location:
Smithtown, NY
Salary:
50000.00
Posted:
April 27, 2016

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Resume:

MITCHELL MARTIN

Core Proficiencies

Quality Control Safety Compliance Field Service Liaising

Technical Report Production Product Evaluation and Inspection Inventory Control Supply Sourcing Client Service & Communications

Blueprint & Electrical Schematics Reading

Tools

DVM (Digital Volt Meter Ammeters Digital & Analog Multimeters Ohmeters Insulation Dielectric Breakdown Equipment Wattmeters Oscilloscopes All Hand & Power Tools Measuring Tools Including Vernier Caliper, and Micrometer ENGINEERING EXPERIENCE

(Non-Related Work Assignment, 2013 – 2015)

SENIOR ENGINEERING ASSOCIATE, Power Distribution Division UNDERWRITERS LABORATORIES, Melville, NY 1997 – 2012 A global independent safety science company and Nationally Recognized Testing Laboratory the provides safety-related certification, validation, testing, inspection, auditing, advising and training services to a wide range of clients, including manufacturers, retailers, policymakers, regulators, service companies, and consumers.

Overview: Charged with providing safety assessments of products to determine compliance and conformity with UL standard requirements in addition to producing all related technical support documents that include interpretation and application of UL standards and other related compliance documentation.

Highlights of Achievements & Responsibilities:

Played key role in Industry File Review for Ground Fault Circuit Interrupter project.

Served as designated engineer for Industry File Review of Appliance Leakage Circuit Interrupters to enforce compliance with UL’s addition of recently established requirements.

Improved turnaround time by 33% (related to field service order completions) by developing faster, more efficient communications process between work order and field personnel.

Led product evaluations and test program developments of transformers, enclosures for electrical equipment, ground fault circuit interrupters, fuses, circuit breakers, panel boards and switchboards. MITCHELL Smithtown, NY MARTIN

631-***-**** acui2l@r.postjobfree.com

SENIOR ENGINEERING ASSOCIATE

Electrical ● Mechanical ● Material ● Technical

Performance driven engineering professional bringing fifteen years of experience driving quality control within the power division of a leading testing laboratory. Meticulous work ethic, collaborative mindset and diplomatic/effective communicator. Extensive hands-on experience involving efficiency, work design improvement and safety standards and regulations including OSHA, ASTM, NEMA, IEEE, IEC, CEN/CENELEC, CSA and NEC.. Qualified for positions as Quality Control Engineer, Manufacturing Supervisor, Repair Technician and technical support. Continues….

MITCHELL MARTIN

Collaborated with clients on construction criteria for initial sample program.

Determine appropriate product UL safety standards, conduct performance test programs, author corresponding technical report and deliver to client for UL inspection.

Serve as group Field Services Coordinator; identify requested services, establishing project scope, manage all resources for field inspections and resolution of any noted compliance issues.

Increased workflow productivity and employee preparedness by implementing new scheduling program that allowed for pre-work setup / planning.

Strengthened customer relations by facilitating training for newly established customer service team. Focused on intricacies of assigned products within division. ADDITIONAL EXPERIENCE

FULL SCALE AUTO ELECTRIC CORPORATION, East Northport, NY 1981 – 1995 OWNER

Launched this company at the age of 21 specializing in remanufacturing of automotive electrical and mechanical components for import cars. Solely grew company from the ground up to gross sales of nearly $500K and five full-time production employees. Repaid seed money within seven months. Sold business in 1995 to complete degree.

Developed and directed all company startup activities including company focus, mission, strategic planning, marketing, sales, technical expectations and overall operations. Led all production operations, purchasing activities, product selling, human resources, technical training and plant maintenance.

Successfully entered new market segment; provided remanufacturing of similar parts for industrial, commercial and marine applications and expanded from local market into other states.

Reduced amount of capital in production supply inventory by conceptualizing and introducing on- time inventory purchasing control system.

Led all lease contracts and purchasing negotiations and built relationships with salvage yards, product sources and suppliers.

Sold business in 1995 to complete degree; accepted position with Underwriters Laboratories upon graduation.

EDUCATION

A.A.S., Engineering Science, State University of New York, Farmingdale, NY TECHNOLOGY

Microsoft Office Suite



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