Danielle Bennett

**** ****** ***

Raytown Mo, ***33

816-***-****

OBJECTIVE:

To obtain position provides an opportunity to use my Medical Administrative skills while tackling a wide variety of Medical Billing and Coding tasks utilizing knowledge of medical terminology, insurance policies, experience in CPT, ICD-9 and ICD-10 coding arena

QUALIFICATIONS:

Provide positive initial customer service experience to 83,000 callers per year.

Address questions and concerns from customers.

Numerous compliments from customers, peers, & supervisors for professional customer service.

Maintain professional positive manner while dealing with difficult or hostile customers.

Professionally answer multi-line telephone system, set appointments, and took messages.

Route calls for numerous sites across multiple organizations in the US.

Familiar and comfortable with Microsoft Word and Excel.

Efficiently maintain alphabetic, chronological and numeric files.

Experience with all modern office equipment.

EXPERIENCE:

Commerce Bank - Kansas City MO 11/02 - Current

Switchboard Operator

Answer calls and gather information to transfer calls to the proper department or representative, communicating courteously with customers and provide quality customer service on every call, Communicate clearly and effectively with all callers, Promote good listening skills, Manage length of calls, Recognizing and managing assertive customer calls, Promote teamwork and switchboard success.

Burt Arapahoe Ford - Denver CO 11/99 to 06/01

Receptionist/Cashier

Managed Cash, set appointments, took messages for multiple advisors, answered phones, sent faxes, made copies, maintained calendars, typed letters, prepared purchase orders for vendors, booked customer pay repair orders, scanned repair orders into the database.

ITT Sheraton Reservations - Austin TX 03/93-11/97

Reservation Sales Agent

Receive inbound calls, Answer questions as well as question possible guests to obtain full understanding of what is needed, Knowledge of products, Provide quality customer service on every call, Communicate clearly and effectively with all callers, Promote good listening skills, Manage length of calls, Recognizing and managing assertive customer calls, Promote teamwork and call center success.

Austin Acupuncture Clinic - Austin TX 11/92-2/93

Receptionist

Answered phones, set appointments, prepared rooms for clients, processed insurance claims

EDUCATIONAL EXPERIENCE:

UCM Warrensburg February 2016

Education in Administrative Medical Specialist with Medical Billing and Coding with Medical Terminology

Skillsoft: elearning@commerce -Administrative Professionals: Putting Your Best Foot Forward, Interacting with Others, Maximizing Your Relationship With Your Boss, Representing Your Boss, Common Administrative Support Tasks; Essential Skills for Professional Telephone Calls

EDUCATION:

Certificate of Completion - UCM Warrensburg. Warrensburg MO February 2016

Administrative Medical Assistant Medical Billing and Coding with Medical Terminology

Certified Billing and Coding Specialist - National Health Career Association March 27, 2016

Certified Medical Administrative Assistant - National Health Career Association April 16, 2016

Certificate of Completion - Mansfield School of Business. Austin Tx August 1995

Comprehensive Medical Assisting, Administrative and Clinical Competencies

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