PROFESSIONAL SUMMARY

Certified Project Manager Professional (PMP) experienced in all phases of the software development lifecycle (SDLC) and IT. Certified Scrum Master (CSM). Systems engineer with requirements management, compliance, software architecture, enterprise architecture, and interface control documents; business-IT analysis and process flows. Lead documentation specialist and technical writer, proficient in creating content for complex material. Industries include defense, aerospace, software, database technologies, ecommerce, and health in both CMMI and Agile domains.

SOFTWARE & TOOLS

Languages (Not a current coder!): SQL, PL/SQL, Java, HTML, XML/XSL/XSLT, XML Schema, UML, C/C++, JavaScript, PERL, Shell script, Variable Message Format (VMF), some Python

Software and Tools: IBM Rational DOORS/Software Architect (RSA), Adobe Framemaker (structured and non-structured), Microsoft (MS) Office (Word, PowerPoint, Excel, Project), Adobe Acrobat, CaliberRM, Visual Source Safe (VSS), Dreamweaver, Documentum, git/github, Sharepoint, VMWare (user), Department of Defense Architectural Framework (DodAF), SnagIt, Team Foundation Server (TFS), and MS Visual Studio Team Suite (VSTS),Visio Professional, PaintShop Pro, Test Tracker Pro, Adobe Illustrator, SmartDraw, UNIX, Outlook, and Windows, Oracle, SQL Server, and Access.

PROFESSIONAL EXPERIENCE

Coherent Technical Services, Inc. (CTSi), Lexington Park, MD Feb 15 - present

Systems Engineer, Architecture

Created models and architecture artifacts including use case reports; architecture uses model-based systems engineering (MBSE) concepts and IBM RSA for NAVAIR systems.

Created business process flows in preparation for ISO certification

Vencore Services and Solutions, Inc., Huntsville, AL

Sr Systems Engineer Jun 10 – Feb 15

Lead engineer for maintaining/administering the main VMF message integrated database and associated Change Control Board (CCB).

Served as liaison for USMC with the US Army Software Engineering Directorate (SED).

Wrote the VMF Interface Control Document (ICD), System/Sub-System Design Description (S/SDD), and Geospatial Strategy-Concept of Operations response; lead systems engineer for ICDs.

Lead systems engineer for tactical messaging backwards compatibility mapping between Army software blocks and between Common Operating Environments (COEs); conducted business analysis/requirements reviews and analysis; test plans/cases/procedure reviews, cross-walks against XML schema.

General Dynamics IT/ AFPC Directorate of Personnel Data Systems (DPD), Randolph AFB, San Antonio, TX

Implementation Manager/Task Lead (Manager IS) Dec 08 – Jun 10

Managed an IT team of 24; responsible for entering and updating systems in EITDRS and instrumental in helping complete the Online (Classified) and Online (Unclassified) DIACAP.

oResponsible for monthly and quarterly accomplishment and interim program review (IPR) reports, coordinating CCB meetings, liaison between the team and customer, and resolving customer and/or application issues.

oProject management tasks included keeping the team on task and to schedule, formulating goals, objectives, enterprise-level change management, and performance metrics.

oImproved process by structuring the development process for ten applications; promoted the rewrite of legacy applications and user management system to .NET/C#

oWrote the unclassified IT Disaster Recovery (ITDR) document for Online applications and rewrote the contingency operations plan (COOP) systems document; wrote the team’s configuration management (CM) plan and rewrote interface agreement documents. Used a quasi-Agile approach.

oContributed to proposal preparation for GDIT business development tasks.

Team reduced data refresh time from 2.5 hrs. to 30 minutes, installed - configured a virtualized environment plus NAS to optimize space and storage needs, minimized total server footprint while increasing storage and number of data objects managed, implemented more than 60 new requirements including two rewritten and one new ASP .NET application, introduced prototyping with wireframes to reduce development time, resolved 250 bugs and network bottlenecks, initiated a new requirements management system based on TFS and streamlined the overall SDLC process, kept 250 internal customers up 99.9% of time and initiated conversion of 300 reports from proprietary WebFocusTM to Microsoft SQL Server Reporting ServicesTM (SSRS); team rewrote and fielded: a new and re-architected to .NET C# user management system for the online suite of applications, a new training tool, new discrepancy reporting tool, and leader’s Toolkit.

Software Engineering Support and Test Specialist (Team Lead) Oct 07 – Dec 08

Software acquisition lead: Performed basic functional testing and coordinated user acceptance testing for classified and unclassified web applications. Mentored team members on establishing processes and following DOD standards. Provided technical guidance to team for standard SDLC processes. Planned, prepared, coordinated, and recorded the CCB quarterly meetings.

Rewrote the Software Development Plan (SDP) and Configuration Control Board (CCB) charter to include a new mode of operating SDLC with TFS and VSTS.

Wrote DIACAP support documentation required to certify Online applications for information assurance. Rewrote the Interface Design Document (IDD) and web applications’ data flow and overview process diagrams.

Started initiative to document AEF operations process detail using Business Process Modeling Notation (BPMN) and supported a SOA approach to implementing the rewrite of applications.

Planned and coordinated training on applications, Enterprise Architecture, and TFS.

Wrote and a Sourcing Tool and reviewed other web application user manuals, software requirements specifications, and release documents. Assisted the Implementation Manager with scheduling and the migration project plan Joint team lead for EITDRS and System Architect.

Mori Associates, Inc. (HP Enterprise Services – Government Sector) Dec 08 – Dec 10

Senior Technical Writer/Document Specialist, Navy Application Services (Contractor – Remote)

Formulated and updated the --- team’s style guide. Reviewed, proofread, edited, and formatted: System/Sub-System Requirement Specifications (SSS), Software Requirement Specifications (SRS), SV-4 Systems Functionality Description which included use case detail, Data Migration documents, Test Plan, Test Strategy, Software Design Document, Change Control Process, Decision Support System Load Process documents, Interface Control Documents (ICD). Worked on more than 60 documents.

Created, formatted, and published CaliberRM-Quality Center requirements traceability matrices.

Texas Department of State Health Services, Austin, TX Dec 06 – Sep 07

Senior Technical Writer/Analyst, Nutrition Services-Women, Infant & Children (WIC), Electronic Benefits Transfer (EBT) Program, IT Automation Group (Contractor)

Wrote high level and detailed WIC Roles documents and helped document the State WIC system.

Assisted in Joint Application Development (JAD) sessions for the next generation EBT smartcard.

Investigated best practices Enterprise Architecture and SOA models and tools for the department.

Compiled a list of existing system documents for a gap analysis study. Conducted domain analysis.

Proposed the restructure of the main working drive with associated conventions and rules of use.

Initiated and helped plan the department intranet site. Lead writer for WIC system main Data Transfer Subsystem software design description (SDD), WIC Fielded System, Business Data Automation, and Application Subsystem SDDs. Reviewed Federal Enterprise Architecture Framework (FEAF) plans of the Food and Drug Administration (FDA) for IT governance consideration since the WIC program was part-sponsored by the FDA.

The Boeing Company, Long Beach, CA Oct 04 – Dec 06

Senior Technical Writer, Avionics and Systems Architecture, Mission Assurance and Software Engineering Environment (Contractor)

Prepared and published large specifications and design description documents from DOORS, Word, and Interleaf in pdf and html. Assisted with CDRLs and configuration management to CMMI 3.

Lead in initiating a new publishing model in html where the previous model was pdf only; this improved the publishing process as it reduced the time to publish a 5000-page design specification from 12 hours to ten minutes and allowed for cross and intra document linking.

Wrote JavaScript programs to publish online traceability tables. Managed the initiative to implement a single-source solution for linked document OLEs (figures and tables) that interfaced ClearCase, the DOORS database, and the web server. Wrote, updated, and reviewed MIL-STD-498 and DID documentation for military aircraft avionics system Line Replaceable Units (LRUs) software (requirements/specifications, test procedures, test plans, statements of work (SOW), traceability, test reports, and procurement specifications). Wrote and updated systems operating instructions and process documents; developed traceability review checklists.

Northrop-Grumman, Carson, CA Sep 05 – July 06

Systems Engineer, Mission Systems – Tactical Division, --- Command Product Line (BCPL) (Contractor)

Wrote, updated, edited, and reviewed---trade studies and presentations including the following documents: SOW, OCD, SEMP, --- training manual, systems and software specifications.

Lead on researching product line requirements management implementation models for variability and dependency management and tracking. Helped redesign the domain and feature-based BCPL requirements management model based on IBM Rational DOORS and UML use cases. Participated in the product line requirements management process design.

Contributed to the BCPL --- Systems/Subsystems Design Description (S/SDD) document and System/Subsystem Specification (SSS) that followed both MIL-STD-498, DIDs, IEEE12207, and DODAF guidelines.

Intel Corporation, Folsom, CA Apr 04 – Oct 04

Senior Technical Writer, Flash Memory Group (Contractor)

Restructured Flash Memory device datasheet base template. Wrote, reviewed, and updated numerous micro-device datasheets, specification updates, external architectural specifications, and application notes.

Assisted application engineers and marketing engineers with tasks, including writing and reviewing technical documents. Wrote software technical documents including software design and functional specifications.

Lead on creating a new single-source document solution to streamline the datasheet creation and maintenance process. This solution included primary global datasheet templates.

Oracle Corporation, Redwood City, CA Apr 99 - Oct 03

Senior Technical Writer, Server Technologies, XML Lead

Using Adobe Framemaker wrote the Oracle XML DB Developer’s Guide, Oracle XML Developers’ Kits (XDK) Guide, and Case Studies – XML Guide; designed and wrote the XML Reference manual.

Team lead for design, development of the Product Media (PM) Sample Schema and associated sample data; used for training and companywide for Large Objects and interMedia examples.

Lead on structured (XML) documentation. Determined use cases and created UML use case diagrams for the Large Object (LOBs) Application Developer’s Guide.

Team lead for the XML documentation set; reviewed and proofread documents for accuracy, company style consistency, correct grammar, and readability. Wrote chapters for the Oracle Streams Advanced Queuing (AQ) Developer’s Guide and PL/SQL Types and Supplied Packages Guide.

Analyzed and incorporated thousands of (online) user questions into the manuals to improve their quality and usability. Pioneered adding a manual’s examples to the Oracle QA regression test suite; captured screen shots, created and updated graphics. Assisted software developers with writing and support tasks throughout the SDLC. Tested examples using ADE, a single-access source control system based on ClearCase, for use by the documentation group. Designed and maintained the content for an intranet site used to track review status. Converted Microsoft Word documents to Framemaker. Communicated and interacted with internal and external users to ascertain requirements and create design documents. Interacted with Product Management and Software Engineering to create programmer guides and references; archived documents. Contributed to the company style guide.

EDUCATION

MBA-IT (Western Governors’ University, Salt Lake City UT, 2011); Network+ (CompTIA) in work; ITIL v3 Foundation in work; Certified Scrum Master (CSM) 2013-needs renewal! PMP #1572074; PMP Exam Prep (North Alabama PMI.org) 2012, Project Management (IT) certificate program for PMP (acc.edu); MA Interdisciplinary Studies (Union Institute & University, Cincinnati, OH, 2006).

BS EE Honors (University of Zimbabwe/London) 1980, Waste Management & Recycling Cert. (UCLA, 1991)

Systems engineering/DoDAF (AFIT.edu, 2008); CISSP (InfoSec Inst. Training, April 2012); Defense Acquisition University (DAU) – Fundamentals of Systems Acquisition Management, ACQ101 Feb 2011; Model-Based Systems Engineering (Tonex - Mar 2015), IBM Rational Software Architect (Mar 2015); Fundamentals of Python (2015) csmd.edu and codecademy.com

Other: Excellence in Performance awards: General Dynamics IT (Aug 2008) and The Boeing Company (Apr 2005). Member of PMI.org, AHIMA, INCOSE, and AMORC. Clearance.

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