MONICA STEWART

**** ****** **.

Lawrenceville, GA 30044

770-***-****(cell)

acui11@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly organized Cross Skilled Litigation Paralegal and Claims Professional; with an excellent history of successful claims management and Litigation experience.

CORE QUALIFICATIONS

•Extensive experience in claims management and adjusting

•Exceptional knowledge of insurance contracts, coverage’s, claims management programs, all related medical and legal terminology

•Strong grasp of a variety of claim processing rules and guidelines

•Excellent skills in analyzing legal documents and medical records

•Outstanding proficiency with Microsoft Office applications such as Word, Excel, and Pro Law, LEXIS NEXIS, Westlaw

•High problem-solving and organizational skills

•Proven ability to self-motivate and work independently

•Solid written and oral communication skills

I currently hold a Certified Special Arbitrator/ General Liability Designation (CSAG) as well as a Paralegal Certificate with a concentration in Litigation.

WORK EXPERIENCE

LITIGATION PARALEGAL (Consultant)

01/13/2016 – Present McLaughlin & Loring (House Counsel for Chubb Co. ACE)

As a Litigation Paralegal:

I prepare legal documents including pleadings, motions, affidavits, complaints, legal memoranda.

I also file all court documents, conduct legal research and factual investigation to include onsite premise investigations as needed and warranted.

I prepare discovery documents, interrogatories and responses;

Create, maintain and monitor discovery indexes;

Coordinate and summarize depositions;

Prepare and organize trial exhibits;

Prepare trial binders and;

Assist with settlement negotiations and drafting settlement agreements

LITIGATION PARALEGAL (freelance)

06/2015 - 08/2015 Joseph Neal, Jr., Attorney at Law

I prepared documents for trial, drafted and responded to discovery, trial and mediation preparation, summarized depositions and medical bills/records.

CASE MANAGER/PARALEGAL

08/2013 – 06/2015 Morgan & Morgan, Attorneys at Law

Screen potential clients and meet with prospective and retained clients as directed by assigned attorney, gather and analyze intake information from relevant documents, and enter pertinent information into case management software. Build the case by interviewing prospective clients; obtaining case information; reviewing information with assigned attorney, Contacting the insurance company to determine insurance policy limits and coverage. Also as a case manager it was my responsibility to prepare documents and correspondence such as demand letters, billing inquiries, drafting settlement demand packages and negotiating cases with defendant’s insurance carrier.

LIABILITY ADJUSTER

01/2011 – 08/14/2013 Access Insurance Company Dunwoody, GA

Liability Adjuster is responsible for completing a thorough investigation in order to make a knowledgeable and informed decision regarding coverage and liability. As a Liability Adjuster we are responsible for complying with the California State Claims Handling guidelines and state statutes as well as the organizations “Best Practices”. The Liability Adjuster is also responsible for serious injury and catastrophic claims.

LIABILITY SUPERVISOR

01/08 – 12/2010 Assurance America Insurance Company, Atlanta, GA

As a Liability Supervisor I managed a Liability Claim Unit by delegating activities, responsibilities and authorities to department personnel to maximize efficiency and effectively develop staff. I work to decrease expense payments and average paid severity within the Liability Unit and the claims department overall. Provide leadership, coaching and guidance to all Liability claims staff Promote good working relationship and customer service between other claims units, as well as other departments, service offices, and vendors.

LEVEL III / UNIT LEAD

08/07 - 01/08 Assurance America Insurance Company, Atlanta, GA

Specialty adjuster is responsible for a case load consisting of complex coverage and liability issues and any claims involving serious injuries. This position requires thorough and complete investigations to gather sufficient information to make informed and knowledgeable coverage and liability decisions. Must also be able to develop exposures and evaluate injury claims fairly and equitably based on the damages as well as the insurance contract and in accordance to company policies and applicable state laws. As a Unit Lead I am expected to mentor less experienced adjuster’s and to assist with daily questions and concerns that they may have.

SENIOR CLAIMS REPRESENTATIVE

7/2006 - 6/2007 Fireman's Fund Insurance Company, Alpharetta, GA

Analyze coverage, investigate facts, evaluate damages and negotiate settlements on complex auto and general liability claims. Document all case facts in a timely, clear and concise manner. Accurately investigate and evaluate claims in a timely manner to properly reserve complex cases. Articulate facts, strategies and evaluations both in writing and verbally.

LIABILITY CASE MANAGER III

7/2001 - 6/2006 Wausau Insurance Co/Liberty Mutual Group, Alpharetta, GA

To effectively investigate and resolve claims in the area of General Liability (Premise, Product and Food Born Illnesses) and Commercial Auto. To manage and direct Defense Counsel regarding Litigated files to attend trials and mediations. To set and maintain appropriate Reserves.

Education

2009 Capella University

Business Administration

2006 Arbitration Forum

Certified Special Arbitrator (general liability)

2002 Dearborn, Houston, Texas

Professional Texas Adjusting License

1993 Mercer University, Atlanta, Georgia

Litigation Paralegal Certificate

1988 Clark Atlanta University

Political Science and Psychology

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