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Management Manager

Location:
Saint Petersburg, FL
Posted:
April 24, 2016

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Resume:

Stephen (Steve) Hoy

**** **** **** **** ** #**

Saint Petersburg, FL 33704

727-***-****

acuhpy@r.postjobfree.com

Professional Experience Summary

Mr. Hoy is a talented Lead/Senior Business / Systems Integration / Quality Assurance / Test Analyst/Engineer with expertise in all phases of business analysis, quality assurance, testing, help page development, and technical writing for client/server and Web applications. Setup, development, and performance of Agile SDLC QA Processes and Procedures are part of his experience history. Having worked in small, medium, and large settings, he has had to perform multiple jobs giving him skills in program management and business analysis, defect management, metrics collection, manual and automated testing, Independent Verification and Validation testing, and systems integration analysis. Mr. Hoy has extensive experience in software development and technical writing such as requirement, specification, test plan, manual and automated test script, audit, issue, defect, enhancement, and help page and user manual documentation. He has proven ability to configure and utilize for testing software and hardware such as barcode scan guns, touch-screen monitors and complete systems, credit and ID card scanners, biometric fingerprint readers, and electronic scales. Mr. Hoy is also adept at mentoring junior level test and SQA analysts with Lead experience. Completing projects in a prioritized, aggressive, and on-time manner are staples of his basic work routine. Beginning his career in the healthcare industry, he avidly seeks to continue with that pursuit at a higher level with a dedicated and highly aggressive work ethic.

Technology Proficiencies:

Testing Tools: SQA/Rational/IBM Jazz Team Server, Team Concert, Change and Configuration Management, Quality Manager, TeamTest 2001-2005, Robot, Test Manager, and ClearQuest, HP Application Lifecycle Management (ALM), Mercury/HP Quality Center, TestDirector (admin), and WinRunner, MS Team Foundation Server, Test Manager, Sahi, Seapine TestTrack Pro, InterSystems System Management Portal, SQLPlus, PL/SQL Developer, SQL Server Management Studio, Toad

Tested Platforms: Windows 7/Vista/CE/XP/2000/NT/98/95/3.1, VA Vista, Caché, MUMPS, Mac, Unix, Sun Solaris, AIX

Document Configuration/Content Management & Administration Systems: MS SharePoint, Visual Source Safe, PVCS/Merant/Serena Dimensions, SVN Wiki

Developed Code: Custom SQA/Rational script, HTML, DHTML, SQL, RTF

Tested Code and Software: Treasury/DMC Cross Servicing, KIDS, EDI X12, Caché, MUMPS, FileMan, MailMan, EHR, HL7, ICD-9, ICD-10, VistA, VMS, VETSNET, Ajax, HTML, DHTML, XML, ASP, C, C++, Visual C++, C#, COBOL, CICS, Visual Basic, JAVA, JavaScript, JSP, SQL, Visual FoxPro, ACH & Check21 Electronic Image Depositing, Power Builder, PERL, Metasolv TBS, Clarify, Saville, RTF

Tested Databases: Oracle, SQL, Informix, Access, FoxPro DBF

Tested Hardware: Symbol barcode scan guns, ELO TouchSystems & MICROS touch-screen monitors and complete systems, Magtek & ID Innovations credit card & ID swipers, ScanShell ID scanners, DigitalPersona Biometric Fingerprint Readers, A&D electronic scales

Software Utilized: MS Office 2000-2010 Suite, LiveMeeting, HP ALM, Rational/IBM Jazz Team Server, Team Concert, ClearCase, and RequisitePro, FileZilla, Internet Explorer, Netscape Navigator, Google Chrome, Mozilla Firefox, HTML Help Developer, FlexTraining/Authoring, Front Page, Cold Fusion, SnagIt 8, Adobe Acrobat, Photoshop, Metasolv TBS (admin), Clarify

Key Qualifications:

Over 19 years of progressively responsible BA/QA experience in all phases of life-cycle, including requirements gathering, documentation, maintenance and matrixing, risk assessment and analysis, project planning, scheduling, testing, defect tracking, management, and reporting

Adept at using both automated and manual testing tools to troubleshoot systems and perform integration, user acceptance, positive and negative, black box, white box, functionality, object, regression, and 508 compliance testing

Experienced in a wide variety of healthcare technology, including accounts receivable, VistA reports, ICD-10 updates, claims processing, VistA lab applications, workers’ compensation, benefits processing, clinical trials forms, and medical publishing

Experienced in a wide variety of financial technology, including pawn and title loan software, point of sale systems, and financial transaction hardware

Proficient in Independent Verification and Validation (IV&V) testing, auditing, reviewing, and evaluating the documentation, test artifacts, communications, processes, and procedures of software QA and testing organizations

High degree of Technical Writing ability developing functional requirement specifications, test plans, test cases/scripts, requirements traceability matrices (RTMs), Hypertext Markup Language (HTML) help file pages, sales and support product specifications, and data sheets, utilizing various document configuration/content management administration tools

Collaborating with developers, business analysts, user representatives, and client/customer representatives in application design and document reviews

Superior analytical, troubleshooting, communication, presentation, and reporting skills

Specific Experience

PruTech Solutions; Iselin, NJ

April 2014 – March 2016

Senior Software Quality Assurance Analyst

Mr. Hoy’s roles and responsibilities include the following:

Remote contracting for the Veterans Health Administration (VHA), performing manual testing, business analysis, and tech writing of the VA/AITC/DMC/Treasury Cross Servicing Process (TCSP) software integration project, affecting batch transmission of overdue veteran First Party bills.

Treasury Offset Process (TOP) regression testing included as part of this project.

Senior SQA Analyst assisting with the performance, scheduling, and/or support of Unit, Component Integration/System, Regression, User Functional, and IOC testing, development of Master Test Plan, Requirement Traceability Matrices, Test Cases & Scripts, Test Results, SQA Checklist documentation, and associated Issues and Defects for Agile SDLC Sprint development of TCSP development efforts.

Test processes include bill manipulation to specific date and amount settings, batch transmissions of those same bills under Add, Update, and Recall modes, verifying TCSP VistA functionality via MailMan messages and FileMan file attributes, with those same batch files transmitted via both command line and menu options to the Austin Information Technology Center (AITC) for dispersal to the Debt Management Center (DMC) and then the Treasury for proper processing, then back again to VistA.

Assisted in functional Requirements Specification Document development by writing and reviewing various requirements as well as development of numerous Change Requests based on code analysis.

HP and Rational tools used for the testing and business analysis of the Department of Veterans Affairs (VA) Treasury/DMC TCSP effort software, document management, process control, test artifacts, and defect management include the use of HP Application Lifecycle Management (ALM), Rational Jazz Team Server, and Team Concert.

Reflection for UNIX and OpenVMS tool used for the testing of TCSP VistA, FileMan, and MailMan systems.

FileZilla tool used for the secure file transfer protocol (sftp) loading of the TCSP sprint build software into 3 custom SQA test environments for custom PMAS SQA Checklist maintained installations at least 1 – 2x a week.

KIDS file/package installations of updated application code in the same 3 custom SQA test environments.

Document configuration/content management performed and administered in VA SharePoint.

VA ProPath process followed.

Secret Level security clearance garnered and maintained, and Personal Identification Verification (PIV) card re-issued.

Harris Healthcare Solutions; Melbourne, FL

October 2011 – March 2014

Senior Systems Integration/Test Engineer 2

Mr. Hoy’s roles and responsibilities include the following:

Remote contracting for the VHA, performing manual testing and business analysis of the Health Administration Center (HAC) ICD-10 Remediation of the Caché System software integration project, affecting insurance claims processing systems.

Modules included ICD-10 Code Set Loads, VistA Screens, VistA Claims Processing Edits, VistA Pre-Authorization Processing, Caché Claims Benefits Calculation, Caché Business Rules and Artificial Intelligence, HAC Claims Processing Forms/Reports and Queue Screens, Caché Remediation Modifications, AI Replacement (ILOG Tool), and Caché External Interfaces Systems (OCR, AITC DRG Grouper, AITC FMP EOB, ICD-10 Data Warehouse, EDI X12).

oEDI X12 testing incorporated manipulation of VA .DAT files data including, but not limited to, ICD-10 codes, Dates of Service, Cost/Claim amounts, and Beneficiary data.

Dataflow within the Revenue Cycle covered with these aforementioned modules: VistA Claims Processing Edits, VistA Pre-Authorization Processing, Caché Claims Benefits Calculation, Caché Business Rules and Artificial Intelligence.

Senior/Lead Test Engineer overseeing the Agile SDLC Sprint scheduling of Unit, Component Integration/System, and Regression testing, development of Master Test Plans, Requirement Traceability Matrices, Test Cases & Scripts, Test Results documentation, and associated Issues and Defects for 7 Increments of ICD-9 ICD-10 Remediation development efforts.

oComprehensive Requirements Documentation developed for contract extension purposes.

o508 Compliance per VA ProPath standards integrated into all test documentation.

oMaster Test Plan adopted as a development model for future HAC development projects.

Assisted in functional Requirements Specification Document development by writing and reviewing various requirements as well as development of numerous Change Requests based on code analysis.

Microsoft tools used for the testing and business analysis of the Department of Veterans Affairs (VA) Caché Remediation effort software modules, document management, process control, test artifacts, and defect management, included the use of Team Foundation Server and Test Manager.

Reflection for UNIX and OpenVMS tool used for the testing of HAC VistA and FileMan systems.

InterSystems System Management Portal tool used for the testing of the Caché External Interfaces ICD-10 Data Warehouse.

Document configuration/content management performed and administered in SharePoint.

VA ProPath process followed

Medium Level NACI security clearance continued and Personal Identification Verification (PIV) card issued.

LongView International Technology Solutions, Inc.; Saint Petersburg, FL

August 2010 – August 2011

Senior Test Specialist

Mr. Hoy’s roles and responsibilities include the following:

Contracting for the Veterans Health Administration (VHA), performing IV&V and manual testing on the Captain James A. Lovell Federal Health Care Center VistA software integration project.

Part of the test team involved in the independent auditing, review, and evaluation of the testing of the VistA software project. Included was review and reporting of software requirement specifications (SRSs), business requirement documents (BRDs), interface control documents (ICDs), test plans, test cases, use cases, RTMs, functional testing, user acceptance testing (UAT), defects, and defect reporting.

Test monitoring performed in LiveMeeting and test audit, review, and evaluation reporting developed in Microsoft (MS) Word and Excel files along with custom SharePoint web forms. Document configuration/content management performed and administered in SharePoint.

Development of Criticality and Risk Assessment (CARA) spreadsheets, scoring various requirements documents according to NASA guidelines, Criticality and Risk areas of the Software Development Life Cycle (SDLC) from a software testing perspective. Criticality areas included Performance and Operation, Safety, and Development Cost/Schedule. Risk areas included Complexity, Maturity of Technology, Requirements Definition and Stability, Testability, and Developer Experience.

Rational tools used for the testing, auditing, reviewing, and evaluation of Department of Veterans Affairs (VA) VistA software modules, document management, process control, test artifacts, and defect management, included the use of Quality Manager, ClearCase, ClearQuest, and RequisitePro. HP tools used included Quality Center.

Team leader of the Medical Single Sign-On (MSSO) module portion of the IV&V testing project. Other tested VistA software modules included: Patient Registration and Orders Portability services for Laboratory and Radiology.

VistA manual test scripting developed in Rational Quality Manager included MUMPS, EHR, HL7, ICD-9, and ICD-10 code testing. Other duties included requirements definition of these coding standards as well as requirements traceability matrix development.

VA ProPath process followed and Medium Level NACI security clearance attained.

TechHealth; Tampa, FL

November 2009 – March 2010

Senior Quality Assurance Engineer

Mr. Hoy’s roles and responsibilities included the following:

Overall QA of TechHealth’s proprietary worker’s compensation software product and modules, specializing in web-based referral processing, the majority performed manually and regression tested with Sahi open-source automation tool. Testing included HTML, Dynamic Hyper Text Markup Language (DHTML), Extensible Markup Language (XML), Active Server Page (ASP), Java, Java Server Pages (JSP), Asynchronous Javascript and XML (AJAX) and other web-related technologies. Extensive database testing utilizing Toad.

Issue tracking performed in Seapine TestTrack Pro. Document configuration/content management and admistration performed in a proprietary online SVN Wiki.

Developed and revised company’s CONNECTIONS software help systems, with all pages and modal windows developed in HTML.

Laid-off and unemployed until August 2010.

Data Age Business Systems; Largo, FL

April 2007 – March 2009

Senior QA Analyst / Technical Writer / Product Specialist

Mr. Hoy’s roles and responsibilities included the following:

Overall QA and setup of those process and procedures for Data Age’s software products and modules, specializing in data acquisition, control, and point of sale (POS) software, performed manually, most recently in HP Quality Center for requirements traceability, including mobile / wireless and touch-screen testing of the hardware and systems in Windows CE and a .NET environment. Extensive database testing utilizing Procedural Language/Structured Query Language (PL/SQL) Developer and SQL Server Management Studio.

Bug tracking developed and performed in Data Age’s proprietary Request application. Document configuration performed in Visual Source Safe.

Developed and revised company’s PawnMaster®, CheckMaster®, and LiquorTraks® POS software help systems, with all pages developed in HTML with FrontPage, and compiled in HTML Help Workshop.

Internet and Intranet development and wrote company’s software technical documentation, including software release, update, various hardware, support, and training/certification documentation.

Laid-off and unemployed until November 2009.

Software Applications International Corp.; Saint Petersburg, FL

August 2002 – March 2007

Senior Test Engineer

Mr. Hoy’s roles and responsibilities included the following:

Contracting at the Veterans Administration Health Benefits Administration (VBA) regional headquarters in St. Petersburg, Florida. Official Test Team Spokesperson for the VETSNET RBA2000/SOC applications, consisting of Web and Terminal Server/Citrix testing of the RBA2000 application.

Part of the software testing team involved in the functional, process, business scenario, linkage, documentation, and integration testing of its VETSNET software architecture, specifically involved in the Rational SQA Robot SQABasic code scripting of the SPP, RBA2000, SOC, AWARDs, MAPD, and FAS applications. Extensive database testing utilizing SQLPlus and PL/SQL Developer.

Requirements and procedures scripting developed and performed in Rational Robot and Team Test 2001-2003. Bug tracking developed and performed in ClearQuest, originally developed in Rational SQA Manager. Document configuration/content management and administration performed in PVCS/Merant Dimensions.

VA ProPath process followed.

Education, Professional Certifications and Affiliations

Computer Learning Center; Philadelphia, PA 1996

Programming Certificate

HTML/DHTML, C++, COBOL, CICS, UNIX, MS OFFICE

Philadelphia Community College; Philadelphia, PA 1993 – 1995

General Studies

Temple University; Philadelphia, PA 1983 – 1986

History

RTF code training – 1996

Mercury WinRunner/TestDirector bootcamp training – 1999

Rational TeamTest 2001 training – 2003

CMMI Level-3 Verification & Validation training – 2003 & 2013

VA Rational training – 2010

Security Clearance

VA Secret Level – 2014 – present

VA Medium Level NACI – 2011 – 2014

PIV Card – 05/2013 – 01/2016



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