GEOFFREY LUBOLD

**** ******* ***** 914-***-****

Wake Forest, NC 27587 acuhop@r.postjobfree.com

Software Architect and Program Manager

A top-performing software architect credited with combining business, technical and team leadership expertise to deliver substantial revenue growth in highly competitive business markets. Strong expertise in situational analysis as well as data reporting and process improvement. Highly accomplished team leadership, development and communication across departments.

Areas of Expertise

Software Architect

Project Management

Java, JavaScript & AJAX

Waterfall & Agile Development

Program Manager

Team Leadership

HTML, CSS & XML

Rapid Prototyping

Technical Development

Process Improvement

Eclipse, Git & Jazz SCM

Linux and Windows

Professional Experience

INTERNATIONAL BUSINESS MACHINES CORP (IBM), Raleigh, NC 2002 – Present

Senior Program Manager – Security Systems (10/2012 – Present)

Develop strategic direction for IBM Electronic Support initiatives as it relates to the Security Systems business unit.

Architect and Technologist for new IBM Watson-based support solution implemented to limit support costs and increase customer satisfaction.

Supervised the aligning of Security Systems strategy within IBM Watson platform.

Directed the development of Electronic Support, Social Business and Knowledge Management Strategy as it relates to Client Self Assist within IBM Security Systems.

Managed team responsible for reports such as updates of issues/risk table with mitigation plans, results and major delivery milestones for senior leadership team.

Implemented and led the adoption of IBM's Electronic problem submission project to allow for better problem management workflow for customers.

Seamlessly integrated acquired products into the IBM Electronic Support Infrastructure.

Responsible for the consistency of the Security Systems products within external facing support applications such as Support Portal, My Notifications and Fix Central.

Project Manager/Advisory Software Engineer – Software Product Identification (4/2007 – 10/2012)

Effective management and forecasting increased product coverage by ~ 400% while reducing resource allocation and costs by 65%.

Managed multiple offshore subcontractors and budget for the creation of customer scanners for gathering product information.

Provided direction to team of junior developers during multiple product releases.

Led an advanced technology project to accelerate the integration of the PureSystems Centre into Fix Central.

Architected and managed initial proof of concept for automating product data capture used by over 300 products and resulted in cost avoidance of over $7 million dollars.

Set IBM Corporate strategy for Software Product Identification and Reporting to ensure consistency across software brands.

Led the design, development and integration of a cross-brand solution which allowed for programmatic routing of problem determination data to the correct high ROI analysis tool based upon stakeholder defined criteria.

Developed and managed line items for moving from prototype to internal product offering for use of data collected via Software Product Identification and Reporting Strategy.

Mentored cross-division product teams on Software Product Identification Integration and Strategy.

Managed reports including updates of issues and risk table with mitigation plans, results and major delivery milestones for senior leadership team.

Staff Software Engineer – WebSphere Serviceability Development (11/2005 – 4/2007)

Lead developer and project manager for 2006 and 1H 2007 releases, responsible for timely and high quality deliverables.

Regular assessment of projects across user groups to ensure satisfaction and outline further enhancements.

Led definition of build, development and QA/UAT process to ensure design concurrence, minimize costly rework, and increase probability that schedules will be met with excellence.

Technical and management team lead, ensuring product adheres to all internal and external standards and guidelines.

Led and responsible for education of over 2,000 product users.

Team focal point with legal to ensure product complies with all external software governance.

Key liaison between development and offshore hosting teams.

Led team members with the completion of critical activities as needed.

Software Engineer & Service Coordinator – Enterprise Workload Management (9/2003 – 11/2005)

Designed and developed project line items to be delivered in multiple product releases.

Provided on site Enterprise Workload Management training and development environment setup to facilitate evolution of an offering expanded to address the needs of a wide array of customers.

Managed client focused cross-functional team responsible for product defect resolution across multiple software components.

Led efforts to create a communication process between the platform builder and platform developers; gain acceptance and incorporate into the formal process.

Leveraged talents to improve the end-user installation and configuration experience.

Led configuration QA/UAT (command based and GUI based) before test exit, included running test plan reviews and provided S-curves as part of weekly status.

Software Engineer – Cluster Systems Management (11/2002 – 9/2003)

Developed, debugged, and tested corrective service for reported field problems with existing release modules.

Formulated, documented and executed test plans to verify code implementation to specification.

Developed and tested new module functionality for subsequent product releases using PERL and C++.

Education & Training

Master of Science, Computer Science/Information Systems Management, Marist College, Poughkeepsie, NY

Bachelor of Science, Computer Science, Marist College, Poughkeepsie, NY

Patents

Information handling device locally reproducing received defects by selecting an appropriate virtual machine image. (US 9218192)

Test case production utilizing problem reports. (US 9009536)

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