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Manager Service Representative

Location:
Washington
Posted:
April 24, 2016

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Resume:

Kathy Sue Weippert

**** ** ***** *** *********, OR 97267

Phone: 503-***-**** / 818-***-**** Personal: acuhof@r.postjobfree.com Work: acuhof@r.postjobfree.com

PROFESSIONAL SUMMARY

Versatile and innovative Continuous Improvement / Operations Excellence Manager skilled at seeing the “big picture” while also focusing on the details of rapidly evolving and changing markets. An enthusiastic team player with superior people skills, advanced problem solving skills, and the diligence and motivation needed to improve processes, streamline operations and achieve sustainable results for your business needs.

SKILLS

Manufacturing and Transactional Process Improvement

Lean Six Sigma Quality Improvement & Assurance (DMAIC)

Research & Data-Driven Analysis

Benchmarking Best Practices

Exceptional Training and Presentation Skills

Cross-Functional Collaboration

Excellent Interpersonal Communication

Strategic Alignment & Policy Deployment

Effective Problem Solving & Mistake Proofing Skills

Master Black Belt Certification (Six Sigma)

WORK HISTORY

07/2013 to Current

Continuous Improvement Manager (Operational Excellence Leader)

OECO, LLC – A Division of Meggitt – Milwaukie, OR

Self-disciplined and focused with exceptional communication skills; Responsible for looking at the overall health of the organization (methods and processes) to ensure maximum performance; Analyzes and manages opportunities for improvement with Leadership to help in finding better solutions; Evaluates business initiatives to determine appropriate organizational effectiveness; Assists in developing effective strategic planning; Promotes teamwork in all aspects of daily activities acting as a change agent in providing the support mechanism for implementing major changes to the operations of the business

Experienced in the areas of Lean manufacturing with a specialty in transactional processes, leading and facilitating Kaizens involving cellular manufacturing and layout, 6S (5S), kanban, standard work, TPM, daily layered accountability (DLA), FMEA, problem solving, poke-yoke, product family relationships, and process and value stream mapping

Administered the deployment of Meggitt’s enterprise lean initiative, Meggitt Production System (MPS) based on the principles of TPS, Honeywell and Danaher Business Models.

Ensured engagement of cross-functional teams, of both manufacturing and business processes, internal and external customers, and Leadership for focus on the “vital few,” key initiatives that align with our strategic business objectives (safety, OTD, VOC, quality, productivity and efficiency); Member of Site Executive Leadership Team

Proficient in MS Office applications including Word, Excel, PowerPoint, Publisher, Visio, Project, SharePoint and Outlook, MasterControl Software, eVSM, Minitab, Minitab Quality Companion, Adobe Professional and SAP (requisitions, Vendor Master and reports)

03/2008 – 06/2013

Continuous Improvement Lead (Aerospace)

Pratt & Whitney Rocketdyne (PWR) – A Division of UTC – Canoga Park, CA

Supported site ACE (Achieving Competitive Excellence) Gold certification for the California operations of PWR. At the time of certification, PWR was the largest United Technologies (UTC) site to receive their certification. Led the supply Chain Management & Procurement organization in achieving departmental ACE Gold for 4 years in a row and supported Supplier Gold activities in developing 5 external suppliers for PWR in receiving UTC Supplier Gold status.

Managed departmental performance and achievement through focused operational review processes for selecting, scoping and prioritizing Lean initiatives; Reported activity progress internally and to corporate through statistical analysis (including Pareto data), roadmap support plans and cost reduction / ROI metrics.

Certified Super Day ACE trainer provided leadership, mentoring, and instruction to all levels and functions of the PWR (1500+ associates) on the use and practice of Lean methodology and tools; Led and facilitated Lean transformational events including Kaizens for manufacturing and business processes, value stream mapping (mixed model and shared resources), 6S (5S), standard work, TPM, DMAIC and RRCA (relentless root cause analysis) with mistake proofing; Developed and monitored metrics of sustainment to ensure future state success.

Proficient in MS Office applications, Access, Minitab, eVSM, Project, Visio, Adobe Professional & Captivate, SharePoint and internal database applications for metrics

03/2007-03/2008

Office Administration

Pratt & Whitney Rocketdyne (PWR) – A Division of UTC – Canoga Park, CA

Supported the business operations of Supply Chain Management and Procurement.

Assisted with team building initiatives; Conducted research to prepare, gather, and proof briefing materials, agenda, and decks for meetings; Maintained SAP databases (XK01 – Vendor Management) and SRM transactions for expenses; Maintained department expenses, reimbursements and monthly metrics; Composed external supplier correspondence for procurement agents and provided reception activities for customer and supplier visits and conferences.

Required to be proficient in MS Office applications including Word, PowerPoint, Excel, Project and Outlook as well as SharePoint, Adobe Professional & Captivate, web-based maintenance software Dreamweaver, Fireworks and Flash software and SAP

2004 – 2007

Out-of-School Youth Coordinator / Workforce Service Representative / OA DWP

Virginia Employment Commission (VEC) – Commonwealth of Virginia – Norton, VA

Secured the Workforce Investment Act (WIA) federal grant for the Out-of-School Youth program providing case management and job readiness for youth aged 18 to 24 who met the eligibility requirements; Supervised staff and managed program operations; Conducted outreach and recruitment of youth customers and assisted in identifying and addressing barriers to employment; Assisted in career planning and employment placement, training referrals and assistance; Monitored and documented youth performance outcomes and reported monthly effectivity metrics

The Workforce Service Representative position provided assistance to employers by screening and referring qualified applicants for job vacancies, provided critical labor market information for business and economic planning, and coordinated Employer Advisory Committee activities. Developed and maintained contacts with community organizations and educational institutions for the purpose of outreach, recruitment and positive public relations. Developed and provided training to assist applicants in the preparation for successful job search and re-employment opportunities. Provided office administration assistance to the Dislocated Workers Program.

2003-2004

Adult Protective Services Worker

Wise County Social Services – Commonwealth of Virginia – Wise, VA

Provided case management to adults aged 65 and older and incapacitated youth aged 18+ by partnering with community resources, agencies and providers to developed comprehensive plans of care.

Interviewed and evaluated clients, including conducting safety and risk assessments; Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitative issues; Assessed client situations, capabilities, and problems to determine what services are required to meet their needs; Advocated for the placement of clients into community-based settings if necessary

1999-2003

Prevention Services Specialist / Prevention Services & Public Relations Specialist

Highlands Community Services – Bristol, VA

Frontier Health, Inc / PD1 Community Services – Duffield, VA

Substance Abuse, Mental Health & Mental Retardation Prevention Services Specialist – grant position at Highlands Community Services & procured funding for Frontier Health initiatives

Led strategic planning activities to create and sustain systems and structures that discourage substance abuse, reduce its consequences, and encourage healthy behaviors in children, their families, and other adults, awareness of mental health disorders and advocacy for identifying assistance for those in need and build community capacity to address neighborhood, school and community needs.

Connected with other coalitions and partnerships to coordinated community activities through Community Action Groups; Managed volunteer-base (50+) individuals; Drafted and maintained grant proposals and budgets; Developed and implemented multiple awareness campaigns; Led the development and implementation of evaluation methods for collecting and collating data from program activities and initiatives and identified emerging trends based on data; Excellent public speaking, classroom and presentation skills were required

1996 -1999

Manager / Assistant Manager

Fashion Bug – Charming Shoppes, Inc. – Wise, VA

Management of all store operations; Directed the hiring, training and performance evaluations of (8+) associates and supervised their daily activities utilizing labor management tools including effective scheduling to maximize productivity, profitability, and margins; Exceeded company sales goals, improved customer satisfaction and reduced inventory loss (shrink) within first year and continued to improve sales through repeat business and sales tactics training to associates.

EDUCATION

1995

Bachelors of Science: Sociological Sciences

Virginia Polytechnic Institute & State University (Virginia Tech) – Blacksburg, VA

Minor in Geological Sciences

2009

Master of Science: Quality Systems Management

The National Graduate School of Quality Systems Management(NGS) – Falmouth, MA

Graduated Summa Cum Laude (GPA 4.0)

Master Black Belt Certification

REFERENCES

Available Upon Request



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