LATONYA D. SANDERS

**** ****** *****, *******, ** 90221

PHONE: 310-***-****-EMAIL: acuhb2@r.postjobfree.com

I am a top-performing and highly skilled professional who has an outstanding record of achievement and a diverse work history, along with a proficiency to strategically design successful outcomes. I hold a certain level of industry expertise and I possess the ability to quickly build rapport with and to influence others. Additionally, I have the solid ability to build professional relationships with key decision makers, setting and obtaining company goals and objectives, and consistently delivering superb performances.

AREAS OF STRENGTH

MULTI-TASKING

EXCELLENT VERBAL AND WRITTEN COMMUNICATION

PROACTIVE IDENTIFICATION OF CLIENT NEEDS

EXCELLENT ORGANIZATIONAL SKILLS

FACTUAL AND LEGAL RESEARCH

TECHNOLOGY: Microsoft Suite, Libre Office, Outlook, Legal Solutions, Westlaw, Wincopy

PROFESSIONAL EXPERIENCE

SCHEDULING COORDINATOR

First Legal Network, Records Retrieval, Los Angeles, CA 2010-Present

*Providing a wide array of support for customers in a call center environment requiring basic legal research, scheduling appointments that entail immediate photocopying and retrieval of records, compiling accurate reports of communication with deponents, maintaining and updating files, process incoming/outgoing calls, client inquiries, project management, proactively identifying customer needs, providing excellent communication on all levels, exercising professional demeanor and diplomacy with challenging clients, excellent customer service, acting to uphold company loyalty, providing administrative support to case managers, maintaining composure, working efficiently in a fast-paced environment, recognized by management for providing exemplary service to customers, garnered monetary rewards, team incentives, and recognition awards for job performance and attendance.

ADMINISTRATIVE ASSISTANT

Kelly Services, Torrance, CA

2008-2009

* Labored as an office assistant to the company’s customers requiring such services as routing incoming office memoranda, resolving emails, cash handling, excellent customer service, utilized computer & typing skills, voicemails and faxes, photocopying, scanning routed pertinent office mail and correspondence, scheduling appointments, and operating standard office equipment.

LITIGATION SUPPORT SPECIALIST

Community Legal Services, Compton, CA 2007-2008

Calendared, coordinated, scheduled and prepared for meetings and client intake, maintained, filed and organized documents, reviewed legal documents, utilized computer & typing skills, researched factual and legal issues, maintained confidentiality, data entry, office mailings, drafted correspondence, maintained client contact, dealt with discovery, assisted with the completion of complex legal documents at the Self Help Center and the Domestic Violence Clinic located at the Compton Courthouse and dispensed information to litigants regarding their cases.

EDUCATION, CERTIFICATIONS, & PUBLICATIONS

JURIS DOCTOR: University of San Diego

BACHELOR OF ARTS DEGREE: California State University at Northridge

PARALEGAL CERTIFICATE FROM ACCREDITED INSTITUTION: Cerritos Community College

PUBLISHED: Nine anthologies of poetry, three of photographs, privately published books of poetry, “My Stroke is Heavier Than My Groaning” and one essay in college

Textbook.