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Customer Service Manager

Location:
Texas
Posted:
April 25, 2016

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Resume:

Dyneshia Jackson

***** *********** *******

Houston, TX 77014

Phone: 832-***-****

E-mail: jackson.dyneshia@yahoo,com

Objectives

Seeking full time employment while being an asset to your company. Utilizing all known skills and exceeding performance standards.

Experience

Essentra

Houston, TX Quality Inspector 2014-present

Compliantly test molded injected parts to ensure they exceed customer expectations, while using calipers to measure the dimensions. Also, perform various methods such as using an oven and freezer to test molded parts in different temperatures. I also utilize a torque wrench to get poundage on a gauge, read blueprints, log all results taken on a Line Sheet Document, weigh parts, and record scrapped parts. Once complete, I MORV in pallets to be sent to pre- stage and the shipping department and create a detailed report for the quality supervisor. RAC, Inc.

Sales Manager Houston, TX 2012 – 2012

Supervising Sales Associates to ensure the best customer service performance needs were met for the company regulations. Trained incoming possible candidates per request of store manager. Performed multiple physical assemblies, deliveries, unloading, revenue reports, and accounts receivable/payables daily to update bookkeeping records. I also assisted customers with knowledge of products to benefit the consumer needs while demonstrating exceptional customer service.

Family Dollar, Inc.

Assistant Store Manager Houston, TX 2010-2012

Provide customer service and assist store manager with multiple daily tasks. Supervise sales associate teams, cash handling, opening and closing the store daily and unloading merchandise. Assist with timekeeping and upkeep of the store daily. YMCA

Site Director Houston, TX 2005-2009

Coordinate daily activities, enforce regulations, parent-child interviews, facilitate counseling, and onsite leadership training. Process applications, compose emails and letters for administration purposes while providing my leadership skills and advanced customer service. Skills

• Exceptional Customer Service

• 45 wpm typing

• Leadership

• Reliable

• Trustworthy

• Goal Oriented

• Interpersonal skills

• Receptive

• Flexible with scheduling

Education

Texas Barber College Houston, TX (2012-2014)

Licensed Barber Studies

Remington College Houston, TX (2006-2008)

Pharmacy

Kempner High School Sugarland, TX (2000-2004)

General Studies



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