Conor Rohan

** ****** ******

Rochester, NY *****

acuh8s@r.postjobfree.com

585-***-****

Profile

An intelligent professional with over ten years of working experience, experienced in customer service, data entry, quality assurance, administrative support, copy writing and editing, and more. I possess the ability to adapt to any working situation, and grasp knowledge of complex communication concepts. I am able to work independently with very little direction, or am able to lead or work within a team setting.

Strengths include:

Customer Service Interpersonal Communication Skills

Microsoft Office Quality Control

Oral and written communication skills Word processing/Typing

Organization Research

Copy Editing/Writing Data Entry

Employment Background

MVP Healthcare- Provider Services Representative- September 2015- November 2015

Rochester, NY

Quoted health insurance benefits to medical providers and members

Maintained a high level of confidentially and adhered to HIPAA standards

Operated phone systems in a call center setting

Provided customers with swift resolutions to problems and concerns

Freelance copywriter/editor- October 2014- Present

Worked on a contract basis copywriting and editing for clients on a freelance basis

Created content for social media posting on Facebook, Twitter, etc.

Maximus Federal Services- Office Clerk- February 2014- September 2014

Rochester, NY

Managed personal information with a high security clearance

Entered data into systems with complete accuracy Copy edited letters to ensure accuracy of facts and adhere to company’s style of format

Worked with Microsoft Office systems, especially Excel, as well as other systems and programs unique to government agencies

Assisted in call center duties, as well as customer service and conflict resolution

Performed numerous quality control tasks for high security documentation

Able to maintain a positive office experience for both co-workers and superiors

Greater Southern Tier BOCES- Student Aid- July 2013- August 2013

Hornell, NY

Worked as a 1-1 Student Aide for a Summer Learning program

Assisted students with various developmental disabilities with achieving day-to-day habilitation program goals

Assured safety and well-being of students while in my care

Adhered to safety and conduct guidelines set forth by management

Wegmans- Event Staff- September 2008-December 2009

Rochester, NY

Successfully implemented planning for special events at Wegmans corporate offices and private residences

Executed strategies to ensure manageable working conditions.

Maintained a positive work environment for co-workers and staff

Resolved issues within a customer service setting (switchboards, etc.)

Served as a delivery driver, as well as a multitude of other tasks

Arc of Steuben- Direct Support Professional April 2007- April 2008

Hornell, NY

Provided direct support to individuals with varying physical and mental disabilities

Education

Buffalo State College, Buffalo, NY

Bachelor of Arts, Communication Studies

August 2011- December 2013

Coursework relevant to writing, public relations, broadcasting, and secretarial sciences

Received ACEJMC Accreditation

Received editorial credit for Project Censored 2014

Contact this candidate