DEBORAH WRAY, CSM

acuh7t@r.postjobfree.com 404-***-**** cell linkedin.com/in/deborahwray

CAREER SUMMARY

IT Project Manager / Certified ScrumMaster with over 18+ years of IT and project management experience. Capable of managing 5 to 50-member cross-functional teams for mid-to-large-scale projects within budget and schedule, while improving processes, fostering enthusiasm, meeting deliverables, increasing productivity, sales, and brand loyalty in rapidly evolving environments. CORE COMPETENCIES

Scrum and Kanban Methodologies

Communication

Scope Management

Coaching/Facilitation

Project Planning/Execution

Strong Organizational Skills

Contract Management

IT Analysis & Design

SDLC

UAT

QA/Testing

Change Control

TECHNICAL SKILLS

MS Project, Visio

Smartsheet

Kanban – Jira

Kanban – Confluence

SalesForce

5PM

Basecamp

Agile/SCRUM

Waterfall

FDD

SaaS

TDD

MS Excel, Word, PowerPoint

MS Access, Outlook

SharePoint

Crystal Reports

Acrobat

Blackboard

Box.com

PROFESSIONAL EXPERIENCE

AVELLA SPECIALTY PHARMACY, PHOENIX, AZ 2015 –2016

Senior Project Manager

Responsible for developing project plans, leading kickoff meetings, JAD sessions, promoting stakeholder engagement (clients, C-Suite, board, and vendors), status reports, risk analysis, and contract updates.

Managed over 25 projects and multiple cross-functional development teams focused on delivering projects/programs into a finished state.

Directed an $8 million project, which included 14 third-party administrators (vendors) / 130+ covered entities (hospitals), and 3 national wholesaler accounts.

Good working knowledge of Agile Software Development Methodology.

Facilitated daily stand-ups, sprint and release planning, product demos, and retrospectives.

Assisted development teams with Sprint planning and task estimates.

Provided coaching and mentoring of team members on agile best practices, conflict resolution.

Assigned and monitored the work of technical personnel, such as systems analysts and programmers, providing support and interpretation of instructions and objectives.

Identified risks and created responses to mitigate or transfer risks. DEBBIE WRAY acuh7t@r.postjobfree.com 404-***-**** cell Page 2 of 2 MIDOCEAN – PPLSI, PHOENIX, AZ 2002 – 2016

Senior Project Manager

Developed business requirements, project plans, and work breakdown structures. Managed resources, budget, scope, and quality audits for multiple data security, web-based applications, and training projects.

Led project teams for large-scale projects and improved the state’s ranking from #28 to #6 out of 50 states. Completing projects within budget 95% of the time.

Monitored the procurement process and administered service level agreement (SLAs) with law firm partners for over 40,000+ clients.

Managed a data security project to implement privacy safeguards for consumer information. eATTORNEY (MARTINDALE-HUBBELL), ATLANTA, GA 2001 – 2002 Project Manager

Defined user requirements, developed stakeholder relationships, processed change requests, developed policies and procedures, performed user acceptance testing, and maintained service level agreements.

Managed an online law recruitment project, which allowed attorneys across the U.S. to manage the placement of law students with their firm.

Spearheaded the implementation of a company-wide contact management system which increased sales by 25%.

NETBANK, ALPHARETTA, GA 2000 – 2001

Project Manager

Designed system specifications, created statement of work (SOWs), facilitated user groups, initiated change control requests, addressed audit concerns, and managed bidder conferences.

Executed projects for an internet-only bank with 200,000 customers and assets totaling over $2 billion.

Managed multiple network monitoring projects while optimizing website uptime to 99.5%.

Implemented a collocated web-hosting environment, disaster recovery plan, and a new data center. BANK OF AMERICA, ATLANTA, GA 1996 – 2000

IT Manager/Project Manager

Managed a team of 12 IT support analysts who served as 3rd Level support to our internal helpdesk and mobile support technicians. Project manager for enterprise-wide network migrations of 3 bank acquisitions with over 6,000 banking centers.

Administered the work breakdown structures for the IT developers and change control team.

Implemented process improvements which created a reduction in operating costs, and an increase in productivity and brand loyalty. Monitored risks, resource allocation, and the procurement process. EDUCATION / CERTIFICATIONS

Bachelor of Science (B.S.) in Computer Information Systems, Arizona State University, Tempe, AZ Certified Scrum Master (CSM)

Project Management Professional (PMP), Phoenix Computer Academy, Phoenix, AZ Six Sigma Certification, pending June 2016

MEMBERSHIPS

Project Management Institute (pmi.org)

Arizona Scrum Alliance

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