Customer Service Representative
Resume:
Janice Campbell
SUMMARY
EXPERIENCE
Customer Service Representative, Sitel Corp.
Omaha, NE 5/2014 1/2015
Accomplishments
Outbound Telesales Representative, Omaha Steaks
Omaha, NE 6/2013 2 2014
Accomplishments
EDUCATION
Nettleton Business College
Omaha, NE Graduated Class of 1974
6759 Garnet Haze Dr. Las Vegas, Nv. 89122
T: 702-***-****
E: acuh6v@r.postjobfree.com
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6759 Garnet Haze Dr. Las Vegas, Nv. 89122
E: e acuh6v@r.postjobfree.com
Janice Campbell
SUMMARY
I have worked in call centers doing both telemarketing and customer service since about 1980, and have always been committed to addressing customer concerns with speed, accuracy and professionalism. Since that time I’ve also worked as a nurses aide, medication aide, hotel maid and self employed in housekeeping and child care. Over the years, companies such as Sitel, Omaha Steaks, PCSI, West and others have been some of my past employers in Omaha, NE area.
EXPERIENCE
Customer Service Representative, Sitel Corp.
Omaha, NE 5/2014 1/2015
Before I moved to Las Vegas, I worked for Sitel handling calls for DirecTV from customers who called to cancel their subscriptions to the NFL Sunday Ticket package. Most of the time I was able to handle the situation and keep the customer happy. I was able to accomplish retaining the NFL Sunday Ticket customers by making reasonable exceptions to accommodate their requests and de escalating the problem The first time that I worked for Sitel in their insurance department, around 1980, I sold $1,000,000 a day twice and my QA reports were always good.
Accomplishments
● customer satisfaction
● the ability to de escalate situations and keep the customer happy.
● deal with dissatisfied or angry customers.
Outbound Telesales Representative, Omaha Steaks
Omaha, NE 6/2013 2 2014
I did outbound telemarketing at Omaha Steaks two years ago and was very accomplished in my sales and customer service. It was enjoyable talking to the customer and ensuring that they were satisfied. Accomplishments
● maintain a professional manner.
● treat the customers and my co workers with respect
● listen to the customer so they knew that they were important. 6759 Garnet Haze Dr. Las Vegas, Nv. 89122
E: e acuh6v@r.postjobfree.com
Janice Campbell
EDUCATION
Nettleton Business College
Omaha, NE Graduated Class of 1974
I graduated doing 10,000 strokes per hour with 95% accuracy SKILLS
● I am very good with dealing with people. I work very hard to do my very best. I really do care about how these people feel and I want them to be happy when they hang up. So I not only set a good example for myself but also for the company that I work for.
REFERENCES
Available upon request.
6759 Garnet Haze Dr. Las Vegas, Nv. 89122
E: e acuh6v@r.postjobfree.com
Janice Campbell
6759 Garnet Haze Dr. Las Vegas, Nv. 89122
E: e acuh6v@r.postjobfree.com
Janice Campbell
6759 Garnet Haze Dr. Las Vegas, Nv. 89122
E: e acuh6v@r.postjobfree.com
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