CAREER OVERVIEW

CORE STRENGTHS

ACCOMPLISHMENTS

WORK EXPERIENCE

JAMIKA WYNDER

**** ******** **, *** *******, La 70114 H: 504-***-**** C: 504-***-**** acuh36@r.postjobfree.com Physically fit Laborer effective at completing difficult projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in a team setting. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Strong communication skills

Detail-oriented

Friendly and hardworking

OSHA Certified

Leadership

Strong organizational skills

Active listening skills

Sharp problem solver

Courteous demeanor

Energetic work attitude

High customer service standards

Telecommunications knowledge

Proficient with Microsoft Office

Suite

Customer Service

Employee Training

Closely monitored 2 steam boilers, hot water boilers, chillers and cooling towers. Educated new employees on proper facility procedures and policies, following Montana Proper Food and Beverage Handling policies.

Instructed and administered facility menu and policy exam to new employees.

Customers Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Collaborated with [teams, departments, clients] to ensure the delivery of efficient, high-quality service.

Consistently recognized by management for providing superior customer service.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. 11/2015 to 04/2016 Customer Service Specialist

Walgreens New Orleans, LA

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning.

09/2015 to 11/2016 FireWatch, HoleWatch, & Confined Space Total Safety New Orleans, La

Closely inspected equipment for safety problems, leaks and wear and tear. Communicated effectively with operators and supervisors on a technical level. Watched for fires or any other hazards. Closely monitored workers in holes and confined spaces. Kept records of any persons leaving in or out confined spaces or holes.

03/2014 to 01/2015 Helper

Brock Baton Rouge, La

Collaborated with team of 4 in the development of scaffold building. Responsible for helping interpreting client instructions and building a scaffold EDUCATIONAL BACKGROUND

that meets all client specifications and safety regulations. Responsible for visiting active work sites and inspecting scaffolding. Assisted in creating safety inspection reports to be submitted to company's regulatory compliance department.

01/2013 to 12/2014 DSW Provider

Independent Living BAton Rouge, LA

Evaluated and addressed individual client needs and concerns. Provided mental health support to homeless clients, and connected them with community resources. Maintained thorough case history records and wrote detailed reports. Worked with severely mentally ill adults, the homeless and dually-diagnosed.

02/2009 to 10/2014 CSR

Convergys BAton Rouge, LA

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. 2008 High School Diploma: Diploma

Broadmoor High School Baton Rouge, LA, United States 2020 Social Science

Baton Rouge Community College Baton Rouge, LA, United States Minor in Process Technology

3.2 GPA

Coursework in Sociology, Psychology and Communications

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