Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Odessa, TX
Posted:
April 22, 2016

Contact this candidate

Resume:

Carolyn Suchocki

**** *. ** **. ***. ***, Odessa, Texas 79762

Phone: 414-***-**** Email: acugvn@r.postjobfree.com

Education HU - Hamburger university, Oakbrook Ill, December 2007 Certificate, Restaurant Management

NWTC, Marinette WI., April 2005

None, CNA

Skills Reading Comprehension

Speaking

Management of Material Resources

Management of Personnel Resources

Time Management

Judgment and Decision Making

Active Learning

Operation and Control

Accomplishments & Awards Dean’s List, 2007

Team Leadership award, 2007

OSHA - confined work space hazard chemical and safety certified, 2015

Work Experience Office Assistant, Jesse A. & Anne W. Carrillo dba / McDonald's, 101716 Sate Highway 191 Suite 11 Midland, Texas 79707, November 2011 - March 2016

Orientation - Employee file, electronic I-9, W-4 form, explanation of company policies, entering employee in the system in the correct store, and sending paperwork to payroll. Hospitality and harassment/discrimination seminars.

Customer Service Manager- Received all customer complaints and responded to all them in a timely manner and kept records of all customer interactions.

End of Month - Received all end of month paperwork, gathered any missing reports, double checked all 14 stores numbers and reconciled them to stat reports, entered into excel program.

Payroll - Helped with receiving and distribution of company payroll.

Employee Recognition Programs - Birthdays, Employee of the Month, Manager of the Quarter, Years of Service Awards.

Company News Letter - Designed and wrote company newsletter with contributions from C.O.O., Director of operations, Area Supervisors, Training Department, and Human resources.

Reception duties - answering phones, taking and delivering messages, guest interactions, cleaning and stocking of all office areas, receiving deliveries, employee file maintenance, customer and employee accident claims, and office security. Tools & Technology Windows, excel, copier, fax machine, email, calculator, print master Volunteer Work Volunteered after hurricane Katrina.



Contact this candidate