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Customer Service Manager

Location:
Smyrna, GA
Salary:
$75000
Posted:
April 22, 2016

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Resume:

Joshua F Klassen

**** ****** ** ******, ** ****0 - 412-***-**** (C) - acuguw@r.postjobfree.com

Professional Summary

A driven Logistics, Purchasing and Product Manager with an extensive background in international logistics, purchasing, marketing, inventory and product management, importing/exporting, procuring equipment, supplies, materials, as well as a strong background in Microsoft Dynamics AX. Strong ability to work within teams, on own time and multi-tasking projects under strict deadlines, while prioritizing the company's pressing needs.

Summary of Skills

●Excellence in planned purchasing, past and future market analysis, product marketing, contract writing

●Procedure/process development and Implementation

●Complex problem solving skills with focus on time management

●Charismatic communicator: presenting, writing, team work, telecommunication

●Excellent Leadership Skills

●Operations analysis (tracking the movements of contracts and inventories, and reporting on the daily/weekly/monthly/annual changes)

●Highly proficient in Microsoft Office: Word, Excel, PowerPoint and Google Business Apps.

●Microsoft Dynamics AX Super-user

Experience:

Fouts Bros Inc. – Fire/ Utility/ Moving Truck Manufacturing Company Jun 2015 to Present

Purchasing Manager / Logistics Specialist Smyrna, GA

Managing and controlling all the company’s external suppliers with particular emphasis on the purchase of materials and finished parts for production.

Ensure parts and materials are bought at the most competitive price and delivered on time for LEAN production schedule.

Established strategic relationships with key suppliers (probably turnkey including design) who are aligned to the company's needs.

Identify new suppliers, negotiate terms and supply agreements where appropriate, including discount structures and volume rebates.

Foster close working relationships with Sales, Engineering, Production, IT, and Business Development departments.

Continually improve purchasing methods to drive down external spending.

Supplier visits both in the USA and abroad when necessary.

Carry out comprehensive reviews of the Purchasing functions and its methodology and identify and implement improvements.

Manage all parts shipments to clients and transfers between all company locations

Manage truck builds from sale to delivery, including spec review, BOM analysis, product purchasing, working with engineering for all drawings to ensure proper build is completed

Review invoicing for discrepancies found in AP department

Keller Williams Realty – Real Estate Sales Apr 2014 to Jun 2015

Affiliate Broker / Buyers Specialist / Listing Specialist Knoxville, TN

Generated potential leads daily via various methods (cold calling, any personal interactions, daily nuptials review, etc.)

110% YOY growth in 2015

Completed Competitive Market Analysis of all similarly listed properties for all Buyers and Sellers

Through CMA’s showed buyers best homes for their individual wants and needs.

Helped Buyers/Sellers to better understand steps within the transaction by converting contracts into layman’s terms.

Set up listing appointments with FSBO's, Expired Listings, and Door Knocking Prospects, to potentially list their homes.

Tracked all new contacts in Excel

Set up Excel spreadsheets for each client to track homes shown and their differences from original

Work on marketing plans for each home with marketing director. Set up presentations for potential new land development

Designed Websites and Marketing Materials (online and physical) for each home I listed

Attended BNI Groups, Show and Sells and other Networking groups to advertise homes I had listed and to cross network with other local businesses

5K Limited LLC- 3rd Party Marketing, Logistics, Business Development Company Aug 2013 to Jun 2015

Director of Marketing and Logistics Knoxville, TN

Generated Leads on companies needing marketing, logistics, or business development expertise.

Set up all proposed marketing campaigns, logistics connections, and business development plans for potential clients

Designed websites, flyers, business cards, brochures and other marketing materials for clients

Average YOY sales increase per client of 55%

Set up companies schedules

Set up meetings with other business' to potentially cross market products

Also managed the rental properties of the Owner and President.

Managed all necessary maintenance of the rental properties

Set up any and all logistics deals on spot trading deals within the coal and ferro alloy industry that were obtained by the President of 5K Ltd and or any other client we were working with. (allowing for an average cost savings of 25% per client)

MID-SHIP Group – 3rd Party Logistics Aug 2011 to Aug 2013

Operations Specialist Port Washington, NY

Managed all data entry of product inventory, from the unloading of break bulk vessels to the Daily trucking shipment to each customer

Daily customer reporting of inventories and incoming material.

Handled daily customer service and entering of all truck shipments made.

Managed and Reported on daily vessel, barge, rail and truck loading and unloading both domestically and internationally

Tracked and updated customers barge movements for multiple customers on a daily basis.

Tracked all analytical data for each lot of our customers cargos to ensure they met the customer’s specifications for each contract, as well as, reviewed inventories with the accounts payable department on a monthly, quarterly and annual basis to ensure all inventory was correct

Was part of a small team who worked directly with the Tech department to help in assisting them with any issues being seen in the Dynamics AX system.

Acted as one of the liaisons between the logistics group and the Tech Team for all technical questions, additional modifications, or other systems issues

Attended monthly meetings with Tech Team to discuss ways to improve the system's functionality between each of the group's (chartering, logistics, and trucking)

Attended and spoke at weekly meetings with C-Level execs and company partners to detail current market positions of domestic logistics markets as well as current standings of river conditions for domestic barging positions

SSAI./ Mo.Ti.Va. Int'l Inc./ BBK Sales & Marketing Inc. – Int'l Ferro Alloy Brokerage Jun 2003 to Mar 2011

Supply Chain/ Logistics/ Traffic/ Inventory Manager Pittsburgh, PA

Managed company wide workflow

Managed Product Inventory in numerous 3rd party warehouses ($50-$125 Million annually)

Annual savings of over $150K starting in 2006 resulting from effectively negotiated Annual Warehousing/ Barging/ Trucking/ Customs brokerage Contracts

Controlled all product shipments both domestically and internationally via trucking, container vessel, and barge

Implemented Microsoft Dynamics AX as the companies ERP

Prepared all spot, joint venture and long term sales and purchase contracts, invoices, and customs documentation

Led Annual Presentation of Internal Supply Chain Analyses and Global Market conditions to all C-Level Executives

Prepared and implemented internal ISO 9000 and ASTM Standards Quality Management manual to comply with customer quality restraints, contributing to $300K decrease in quality claims over final 2 years), as well as company procedural manual

Prepared all NDA’s, and non-compete agreements

Supervised a team of traffic personnel

Handled daily customer service.

Analyzed monthly, quarterly and annual inventories with the accounts payable department to ensure all billings and inventory were correct

Trained US staff how to properly use Dynamics AX

Acted as a liaison between staff and AX developers to all systems modifications and issues

Education

Full Sail University - Audio Engineering Oct 2006 – Nov 2007

Associates Degree of Sciences Orlando, Florida

●Concentrated in the study of audio recording in an accelerated learning program

●Topics Covered:

I.Business and Artist management

II.Stage and studio design

III.Music history

IV.Extensive study of professionalism in a studio and corporate office environments

V.Setup shows and recording sessions for multiple bands, assisted in album cover designs and album

and show marketing materials, helped to produce/engineer albums for artists in the area

VI.Equipment Schematics (Electrical and Mechanical)

Keywords

Client/Vendor Relations, Logistics, Purchasing, Inventory and Operations Management, Marketing,

Computer Proficient, Domestic and International Experience, Dynamics AX Super-user (per Nigel Frank Recruiting Firm) Strong Will to Learn, Passion to Grow, Presently Learning Dutch and German



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