Benjamin Isidore

*** ******** *****, *******, ******* • 312-***-**** • acugre@r.postjobfree.com

Career Target: IT Manager

A self-motivated, results-driven information systems hands on management professional with an expansive 18-year career reflecting leadership excellence with resource management skills and IT infrastructure integration expertise. Razor-sharp focus on formulating and implementing information technology, business value, and solutions, while aligning best business practices with corporate business plans and policies. Hands on experience and a superior track record of delivering high quality simultaneous mission-critical projects on time and under budget, while organizing, managing, motivating, and guiding teams and customer needs.

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Key Areas of Expertise and Skills:

Vendor Management

Systems Engineer

Cloud Migration

Strategic Planning

Systems Migrations & Integrations

Team Leadership & Mentor

Distributed Security

Project Management

Network and Systems Security

Network Management

Data Integration/Backup/Recovery

Cost Control & Budgeting

Professional Experience

Marketing and Technology Group

Information Systems Manager (2000-Present)

Spearheaded a business-to-business media’s company transition from an outdated organization-wide information technology program to a standardized, cost-effective system with modern business and management technology solutions

Oversee company-wide initiatives to conduct research, identify, and secure all critical systems

Design and implement system resources and processes and perform continuous improvement on all recommended strategies

Collaborate with external consulting firms to conduct in-depth compliance audits and penetration testing, reporting results to CEO; and created company strategies, policies and procedures governing corporate security technologies, email and Internet usage, access control, resources, incident response and disaster recovery protocols

Manage the full design, customization, standardization, installation, procurement, coaching, support, implementation, maintenance, administration and management authority of Workforce Planning, Data Center Operations, Enterprise security Implementation

Analyze, Design, and deploy Symantec Endpoint Protection at the company’s corporate offices and at the Data Center providing high availability, scalability, flexibility, reliability, centralized administration and client deployment and updates; dramatically improving protection against antivirus and malware outbreaks in our environment while reducing the number of system infections.

Utilize ISO standards to develop and implement secure remote access protocol to servers housing company’s confidential information to prevent IPR and customer’s information from information leakage

Designed, implemented, and evaluated a new LAN/WAN/VPN/Wireless core network service at the corporate offices and at the Data Center; drastically improving efficiency, decreasing expenses and optimizing data integrity, routing, and network security

Provided fault tolerance connectivity of Symantec Endpoint Protection Manager servers, Windows Servers, Linux Servers, databases, applications and public web services,

Supervised the development, coordination, and implementation of the company’s first reliable Business Continuity and Disaster Recovery Plan for corporate sites throughout three states

Benjamin Isidore

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Managed the design and implement agile VMware virtual server farm at Data Center, providing high availability, scalability, flexibility, reliability, automation customization, centralized IT management and deploy new servers and applications as needed

Managed the research, design and implementation of Enterprise Resource Planning (ERP), Content Management Solution, Unified Communications, and VoIP solution; creating mutually beneficial strategic system alliances--migrating premise phone systems, mail servers, and Enterprise Resource Planning to software as a service solution (SaaS)

Additional Information Technology Roles

Provided troubleshooting support and led “help desk” management operations to manage customer service delivery of 5,000 employees in a high-pressure environment

Conducted routine security updates and maintained system software, hardware, and network infrastructure

Analyzed new hardware and software for integrity on the LAN/WAN/NOC network

Managed Microsoft BackOffice Small Business Server Network spanning two office buildings

Installed and maintained a data backup and recovery solution to both the central office and the sister office, which proved effective after several power failures and natural disasters

Researched, purchased, tested and supported new computer hardware and software

Recommended and implemented methods that manage to increase productivity and decrease costs such as standardizing software, hardware, and networking infrastructure

Scheduled training to familiarize staff with new hardware and software products

Assistant Systems Manager, The deJongh Partnerships, St. Thomas, U.S.V.I.

MIS, PC Technician, Hovensa, LLC (IMC), St. Croix, U.S.V.I.

Education & Technical Skills

University of the Virgin Islands, St. Thomas, U.S.V.I.

Associate, Business Management

Bachelor, Business Administration-Concentration: Computer Information Systems

Technical/Professional Development:

Operating Systems:

Windows Server 2012, Windows 10, Mac Server, OS X Yosemite, vCenter Server, Linux Server, IOS

Productivity Software:

Symantec Endpoint Protection 12.1, Microsoft Office 2013, Microsoft Exchange 365, Microsoft Lync, Microsoft Project 2007, SharePoint 365, Salesforce.com, Elvis Enterprise 9.5, Symantec Backup Exec 2015, VERITAS NetBackup, Backup Solutions, Retrospect Backup 10, Adobe Creative Suite 6, WebEx, Goto Assist, Intuit QuickBooks Enterprise 2015, Microsoft OneNote, Maximizer Enterprise

Databases:

Microsoft SQL Server 2005, Lotus Notes, Oracle, Crystal Report v10

Tools:

Symantec Endpoint Protection Manager, VMware vSphere 6, Active Directory, Lightweight Directory Access Protocol, Open Directory, Checkpoint Firewall, Symantec SSL VPNs, MS Visio, AWS, Visual Studio 6, Cisco Switch & Firewalls, DNS, Deploy Studio, Microsoft IIS, SAP, NSA, SCCM

Technical Courses:

VMware 5.5, ITIL, ZDU A+ /Network+ Certification, PMP, Business Law & Ethics, Exchange 2000

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