Customer Service Representative
Resume:
Houston, TX
Houston, TX
Houston, TX
Houston, TX
Houston, TX
DONALD BLACKMON
Career Overview
Communication, Computer Literacy, Supervisory Experience, Sales and Marketing, Numeracy. Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution Sharp problem solver Courteous demeanor
Energetic work attitude
Adaptive team player
Strong organizational skills Store maintenance ability Markdown/promotional procedures
Active listening skills
Large cash/check deposits expert
Inventory control familiarity Telephone inquiries specialist Customer service expert
Invoice process
Telecommunication skills
Visual merchandizing proficiency Fashion knowledge Opening/closing procedures
Work Experience
Cashier
Platinum Parking
Managed a parking commercial garage, provided superb customer service, cash handling, audit reports, resolving customer complaints, and marketing garage specials. Accomplishments Interacted with many ethnic backgrounds daily and providing every transaction with personal service.
Member Service Associate / Supervisor
Sams Club
Responsible for opening new memberships, Credit card accounts, Upgrading regular memberships to plus memberships, Operator for all incoming calls for more then 10 telephone lines and resolving or routing calls to the correct department while assisting members presently in front of me. Assisting with front lines when backed up, returns back to sells floor, occasionally helping members with carry outs, Inventory and doing store reports for opening and closing shifts/cash handling. I multi-tasked and resolved issues constantly. Coordinator
TJ Maxx
Organized and maintained boy's and girls apparel, lingerie, and the men's department. We utilized merchandise on site for display, provided fashion expertise to customers and thus enhance company revenue, utilized toys, books, and other accessories in all my assigned departments to set up displays, managed accessory overflow in unauthorized parts of the store such as the front of the store or incorrect departments. We set up meetings with team members to discuss ways to improve efficiency, reduce lost revenue, and improve customer relations. Occasionally, I assisted in cashier responsibilities when staffing was short by either absences, breaks, or when store was extremely busy. I assisted in over-night stocking and re-organizing the store for the next day of business, provided inventorial responsibility to my store and sister stores abroad.
Shift Leader
Blockbuster Video
Maintained customer account information, provided my expertise and help on billing issues, educated our customers on the workings of our business to reduce customer complaints and improve customer relations, educated customers on our newly introduced online movie ordering. I dealt with our Customer Service Representatives to assist with making a WOW experience for our customers, supervised up to four Customer Service Representatives during my scheduled shift. Sprint Customer Service Representative
ACS
Handled incoming and outgoing emails pertaining to customer billing issues, Handled inbound calls pertaining to sales, billing issues, technical issues, and account specific information pertaining to our partners, Assisted customers in right-sizing their sprint plans to fit their financial needs and capabilities. 6401 Skyline Drive #38, Houston, Texas 77057 C: 281-***-**** acugmg@r.postjobfree.com Inventory
04/2004 to 12/2005
Pflugerville, TX
03/2002 to 04/2004
Austin, TX
06/1997 to 01/2000
Austin, TX
02/1993 to 01/1996
Austin, TX
1994
Austin, TX
Barber Stylist
Restoration Hair Salon & Spa
Responsible for washing all walk-ins customers hair and thus preparing them for their specific styling and when done addressing walk-ins customers I was responsible for the cutting and styling of my own clients both male and female, Along with my styling responsibilities I was responsible for setting up appointments/sales and handling tips and other financial transactions that occurred.
Customer Service Representative
MCI Telecommunications
Handled predominantly outbound calls to customers, Applied sales techniques to encourage and /or persuade a customer to switch telephone providers and come to our business, Was given responsibility on coming up with various marketing techniques to try to be as interesting as possible to potential customers. Data Entry Clerk
T.N Employment
Worked at Secretary of State / Texas Workers Compensation Commission, Updating files, Filing, Running errands for various employees to retain efficiency and consistency in our office, Responsible for faxing files to their appropriate destinations, Responsible for answering and operating multiphone switch lines, Responsible for compiling reports pertaining to various actions pursued within or related to our office work. Grocery Store Specialist
Fiesta Grocery Store
Responsible for greeting customers and answering any questions incurred, Cashiering, Bagged groceries and occasionally escorted them out to customers car when needed, Assisted customers in locating specific merchandise, Handled collateral matters within the company as well as the lottery and purchasing of tickets for concerts, & Bill Pay. Educational Background
High School Diploma
Skills
I use my photographic memory to apply a personal service in my Customer Service Background as well as my perfect people skills that makes you want to come back for more of my Superior Service.
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