Puja Sharma

*****, *** ***** ***

Tampa, FL *****

PH 813-***-****

Email:acugil@r.postjobfree.com

Summary:

A resourceful and dynamic QA with over eight (8+) years of Software Testing and Quality Assurance of diverse client/server, web and Mobile based applications using tools like Quality Center,, Load Runner and Manual Testing.

Extensive experience in Software Development Lifecycle and Testing Lifecycle.

Proficient in Testing the GUI and functional aspects of the Client-Server, Web and Mobile based Applications at all stages of the SDLC and Testing Lifecycle (STLC).

Expertise in analyzing and tracing Business Requirements, system specifications and development of Test Plans, Test Cases, Test Procedures, Test Matrices, and Test scripts.

Experience in Functional testing, Unit testing, Integration testing, Regression testing, GUI testing, Back-end testing, System Testing, Performance/Load/Volume/Stress Testing and User Acceptance Testing.

Experienced in analyzing Application requirements through Functional Requirement Specifications (FRS) and System Design Specifications (SDS) and translating them in to Quality Assurance objectives.

Strong scripting skills in Unix,Linux,C, Java script, VB script, HTML 5

Extensively used Quality Center for specifying requirements, updating Test Cases, application testing status reporting, maintaining Test scripts, and observing traceability

Experienced in maintaining and updating Bug Tracking System and Process to monitor and control the Testing Process for the AUT.

Versatile team player with high proficiency in Scheduling, Managing resources and activities in Team environment.

Excellent verbal and written communication skills combined with interpersonal and conflict resolution skills and possesses strong analytical skills.

Self motivated, diligent, ability to adapt to new environments and situations quickly, good grasping ability, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments.

Experience in Android, J2EE, SQLLite, ORACLE, ASP, VB.

Strong Database (Oracle, SQL Server, SQLLite) testing skills using advanced SQL, PL/SQL.

Verizon Wireless,Temple Terrace,FL April 2014 - Oct 2014

Senior QA Analyst

Verizon Wireless is an innovative wireless communications company that connects people and businesses with the most advanced wireless technology and service available.

Our company launched the nation’s first 3G wireless broadband network. We were also the first tier-one wireless provider in the nation to build and operate a 4G LTE network. With 4G LTE, our customers can access the Internet and stream media faster than ever and experience their mobile world in real-time.

As the nation’s largest wireless company, we serve 104.6 million retail connections and operate more than 1,700 retail locations in the United States. Globally, we offer voice and data services in more than 200 destinations.

Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

Responsibilities:-

Working with project teams to understand system requirements and

specifications of the Project(CPI,Managed Call Recording,Strip Data

Wifi,Voice Phone).

Developing Quality Assurance and testing strategies.

Planning to ensure software quality through the project's life cycle.

Reviewing project requirements and design specifications for quality assurance.

Ensuring testing requirements are documented and understood for the project by reviewing Release notes from developer,Unit Test Doc.

Running the WorkFlows in Mediation Zone6.0.

Worked in System testing and Integration team to coordinate the project.

Capturing the design of test cases and test procedures in Quality Center

Building test cases, test sets and test scripts.

Ensuring all Quality Assurance and testing activities are conducted throughout

the life cycle and that the results from these activities are verified.

Facilitating defects tracking and problem determination throughout the life

Used SQL developer for updating data base.

Used WINSCP and PUTTY Linux tools for updating files.

Environment : Manual Testing, Quality Center11.0, WINSCP,PUTTY, SQLDeveloper,Mediation Zone 6.0.

Publix, Lakeland, FL Aug 2013-Feb 2014

Senior QA Analyst

Founded in 1930, Publix Super Markets is the largest and fastest-growing employee-owned supermarket chain in the United States. Publix and our associates excel in community involvement, volunteerism and a commitment to our market areas and beyond. Publix's commitment to diversity has contributed to our success in being a great place to work and shop.

Responsibilities:

• Working with project teams to understand system requirements and specifications of Product Catalog project.

• Developing Quality Assurance and testing strategies

• Planning to ensure software quality through the project's life cycle

• Reviewing project requirements and design specifications for quality

• Ensuring testing requirements are documented and understood for the project

• Capturing the design of test cases and test procedures in Quality Center

• Building test cases, test sets and test scripts

• Ensuring all Quality Assurance and testing activities are conducted throughout the life cycle and that the results from these activities are verified.

• Facilitating defects tracking and problem determination throughout the life cycle.

Environment: Manual Testing, Quality Center 10.0, SQL,.Net

Blue Cross Blue Shield, Jacksonville, FLFeb 2012 – Feb 2013

Sr. Software Analyst/Tester

Florida Blue is a health solutions company their focus is on the person understanding them, how they live, and what they really need. Naturally, financing is still a big part of that, but Florida Blue is really more about a broader, yet more personal way of working; building valued relationships that can make a real difference.

Responsibilities :

Played QA’s point of contact for the project and managed expectations with other groups including communication with development, business and production support. Along with making sure everyone in team follows the defined procedure.

Managed QA deliverables, timely update to QA manager and scheduling of iterations.

Was responsible for testing Android application for the Doctor patient communication.

Was responsible for the most critical integration between webapp and mobile app, patient registration and doctor patient linking module.

Performed Black box testing with external systems like google’s Push Notification for android.

Performed System, Integration and Functional testing.

Developed scenarios for regression/functional testing.

Environment : Manual Testing, Quality Center, Windows 7, Android 4 (Ice Cream Sandwich), Web services, Oracle 11, SQL Lite.

JPMChase, Tampa, FL Dec 2007- JULY 2008

Software Analyst/Tester

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $1.6 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

Responsibilities:-

Tested PRPC application in all stages of testing.

Tested credit card processing, electronic funds transfer, and check clearing.

Analyzed application and prepared test scenarios and test plan documents.

Prepared test data as per the test scenarios documented in the test plan.

Mentored/trained junior testers.

Co-ordinated builds and worked with business and development team to help

QA team and minimized turn around time with quality product.

Created/Executing Manual Test Cases and validated test results.

Defects were identified and reported to developers using Mercury Quality Center.

Used UNIX commands through PEGA to push messages to PRPC.

Verification of Backend Database using SQL Queries

Performed smoke testing prior to accepting the build to QA environments.

Performed sanity testing on regular basis as a part of the end-to-end testing.

Environment:- Mercury Quality Center 9.1,Oracle,UNIX, Windows XP,XML,MQ Series

Syniverse Technologies,Tampa,FL May 2007 – August2007

Lead Software Analyst/Tester

Syniverse Technologies is a global communications company that develops mission-critical technology services designed to manage and interconnect voice and data systems in more than 50 countries throughout the Americas, Asia Pacific and Europe. Syniverse provides technology interoperability, network services, number portability and enterprise solutions to more than 350 customers representing mobile operators, content providers, wireline carriers and enterprises.

Responsibilities:-

Tested VISWISE Data warehouse application for all stages of testing.

Unit tested Oracle warehouse batch scripts in UNIX(solaris).

Documented requirements and implemented Unit and Integration testing for Extraction, Transformation and Loader.

Run the scripts to test the Loader.

Developed test plan and scripts to test the GUI interface for warehouse.

Developed test plan and scripts for Batch automation of VISWISE.

Used Quality Center as repository for requirement analysis, design test cases and defect tracking.

Developed and executed test cases and verified actual results with expected results.

Co-ordinated full testing effort, provided status to manager and business clients and trained new team members.

Environment: QTP 7/8,Quality Center 8.2, Unix scripting, Oracle 9i, Oracle warehouse builder, Stored Procedures, HTML/ XML, Windows XP, Sun Solaris 9

Gentiva Health Care, Tampa,FLDec’ 2006 – April 2007

Sr.Software Analyst/Tester

Gentiva Health Services, Inc. is the nation's largest provider of comprehensive home healthcare and related services. Gentiva serves patients through more than 500 direct service delivery units within over 350 locations. The Company is a single source for skilled nursing, physical therapy, occupational therapy, speech therapy and neurorehabilitation services, hospice services, social work, nutrition, disease management education, help with daily living activities, durable medical and respiratory equipment, infusion therapy services, other therapies and services.

Responsibilities:

Tested PDA application for all stages of testing.

Coordinated with development and database team to discuss defects/missing requirements scoping and implementation schedule.

Developed/updated VB scripts for QTP.

Used GUI, Text, Bitmap, Database checkpoints and synchronization statements extensively to customize the QTP scripts. Parameterized the scripts and data drove them to improve the flexibility of the test.

Evaluated and implemented Compuware and Bugzilla automation tool to run test scripts and defect tracking.

Performed Load Testing using Loadrunner.

Performed GUI Test, Smoke test, System test, Integration, Regression, User Acceptance Test (UAT) and prepared test data as per the test scenarios.

Logged, tracked and reported progress of various testing on every build as part of the test analysis process in Quality center.

Performed data-driven testing and backend testing(SQL Queries) to test the backend transactions.

Used Quality Center as repository for requirement analysis, design test cases.

Developed and executed test cases and verified actual results with expected results.

Tested the functionality of Physician Information, Worker Fields, Payer Fields, Payer Source, Skilled care plan, Non–skilled care plan, PDA-Visit Management, Allergies Workflow.

Environment: QTP 7/8,Quality Center 8.2, Load Runner, Merant Tracker 8.5,Compuware,BugZilla, ASP 3.0, VB Script, VB.NET,SQL- QTODBC 4.0, Oracle 9i,Stored Procedures, VSS,HTML/ XML, Internet Information Server 5.0, VB 6.0, Windows XP.

Catalina Marketing, St.Petersburg,fl Nov’ 2005 – Nov’ 2006

Sr. Software Analyst/Tester

Catalina Marketing is the dominant global leader in behavior-based marketing solutions – leveraging actual shopper purchase behavior to reach the right consumer at the right time with the right message - wherever and whenever consumer products are sold.

Responsibilities:

Analyzed System Documentation, Use Cases, Requirements, User Interface Specifications.

Developed final test reports and communicated the sign-off decisions to the senior management.

Actively interacted with development and business teams to verify new updates in the business requirement.

Conducted weekly project/triage meetings with development/design/QA teams to review the development and QA updates and discuss the bugs.

Implemented QA Methodology and strategies.

Developed test plans and test cases for functional testing.

Performed functionality, GUI, Security, positive and negative testing on every build.

Performed data-driven testing and backend testing to test the backend transactions.

Performed smoke testing prior to accepting the build to QA environments.

Performed sanity testing on regular basis as a part of the end-to-end testing.

Identified several bugs/defect and communicated to the appropriate parties using Defect tracking tools like Test Director.

Tested right coupons printed (depends on customer buying preference)with color and format.

Environment: Tesrt Director8,Merant Tracker 8.5, Windows XP.

SBC Communications Inc, IL. Jun’ 04 – Oct’ 2005

Quality Assurance Analyst

e-Bill is an online website for the customers of SBC Communications. Bill View module is to view the telephone bill online using which customers can manage the phone bill without any paper bill. This application is for Consumer and Small Business having in different regions based on which identified by three interfaces Express, North, South. Customers can select the billing telephone numbers and they will be navigated to view their past billing cycles from which they can select the cycles and view their bills online.

Responsibilities:

Actively participated in the implementation of QA Methodology.

Developed test plans and test cases for functional testing for several releases.

Developed test cases and test scripts using QTP and Win Runner as a part of the automated testing.

Executed test cases as a part of manual testing and test scripts as a part of automated testing.

Analyzed System Documentation, Use Cases, Requirements, User Interface Specifications.

Performed functionality, GUI, Security, positive, negative, smoke and sanity testing.

Performed data-driven testing and backend testing(SQL Queries) to test the backend transactions.

Identified several bugs/defect and communicated to the appropriate parties using Defect tracking tools like Test Director and Team Track.

Created test scripts using Test Script Language (TSL) in Win Runner as a part of functional testing.

Logged, tracked and reported progress of various testing on every build as part of the test analysis process.

Involved in weekly project/triage meetings with development/design/QA teams.

Environment: Win Runner, Load Runner, QTP 7/8,Test Director, ASP 3.0, VB Script, Java Script, MS-SQL Server 2000, Stored Procedures, VSS,HTML/ XML, Internet Information Server 5.0, VB 6.0, Windows 2000 Advanced Server

SBC Communications Inc, MO Sep’ 03 – May’ 04 QA Engineer / BPI(Billing Products Initiative)- eBAT/PreBAT

eBAT: The Electronic Billing Analysis tool(eBAT) provides an overall Billing solution to large and mid-size SBC Business customers by presenting converged reporting of all end users telecommunications charges. The eBAT tool enables customers to manage their telecommunication operations more effectively by providing them ability to organize their own charges, create customized reports, view standard reports and access and analyze their charges safely via World Wide Web.

PreBAT: Pre Billing Analysis tool allows customers to view their prebilled call detail and enables customers to see trends, and get a better idea of what features invoked, and volume of calls.

Responsibilities:

Co-ordinating the QA Progression/Regression Tests of various releases as per the Yearly schedules of the Client.

Involved in Writing Master Test Plans for various BPI projects and conducting Peer Reviews with Various Development teams to get their Approval of the Test Plan.

Involved in User Acceptance Testing by coordinating with Client.

Involved in Integration Testing, Regression Testing, User Acceptance Testing and Beta Testing of both the applications: eBAT and PreBAT.

Involved in Development and Maintaining the Developed Baseline Scripts with Win Runner 8.0 to perform proactive Regression testing.

Involved in writing, executing and maintaining the Test Cases based on Business Requirements by using Test Director 8.0 and Microsoft Excel.

SQL was used to retrieve data from the database and checking the results against the front end application and also to create, delete and activate users of eBAT and PreBAT applications.

Coordinate with various development and requirements team during and after the testing phase regarding defects, process improvement and for creating the test plans.

Performed Manual & Unit testing for various aspects of application.

Involved in Black box testing by taking only the requirements and functionality and with outhaving any know ledge of the code.

Tested middleware components like Enterprise Java Beans using Bean test(eTest Suite).

Performed automation of Win Runner and Test Director.

Conducted Regression Testing for the Bi-Monthly Releases of the applications.

Maintenance of documentation through FileNet( Panagon )

Involved in Shell script execution and Database Validation on HP-Unix and Oracle Database.

Involved in opening, retesting and closing the defects using the Vantive tool.

Technologies:

Environment: Test Director 8, Win Runner 8,QTP 7/8, Queryman 6.0.0.01, SQL Tools 1.4.1, SQL*Loader, Oracle 10g, TOAD 8, Microsoft Excel, PL/SQL, WindowsNT, HP-Unix and File Net Neighborhood.

Global Pharmaceuticals, PA July’ 02 – Aug’ 03

SR. QA Analyst

Global Pharmaceuticals, engaged in developing, manufacturing and marketing generic and proprietary pharmaceuticals.Worked on a web based company information system. By using this web site one could have the detailed information about the company and as well as the information of any products available, doctor’s information, pharmacist information, prescribing information and order for the specific product.

Responsibilities:

Analysis of Business and Requirement Specifications, Designing Test Lab and formulation of Test Strategy, Test Plans and Test Cases in TestDirector for the Functional, Integration, End-to-End, Usability, Security, Regression and Smoke Testing

Writing/recording WinRunner 7.6 scripts, customizing the recorded scripts, running the scripts in Batch mode and running the scripts successfully on a new build

Enhancement of recorded scripts by creating GUI checkpoints, database checkpoints, text check points and merging GUI map files.

Involved in Regression, Functional, GUI and Database testing

Designed and developed the Test data

Defects were identified and reported to developers using Test Director

Performed the User Acceptance Testing (UAT)

Environment: TestDirector, Win Runner 7.6, QTP 7/8Internet Explorer 5.x, Netscape 7.x, Oracle 9.0, SQL, WebLogic Application server 8.0, J2EE, JSP, Solaris, win2k

Allstate Insurance, Chicago, ILApril’ 01 – Jun' 02

QA Tester/Validation Analyst

Multi Access Integration (MAI) application is to get the online Quote & Purchase for Auto & Property in different states in United States It enables the customer to get the Quick / Full Quotes/New Business for Auto, Home (Home owners, Renters, Condominiums), Health, Annuity, Business & Property Insurance. It involves with both Commercial and Personal insurance. The auto Insurance deals with all details of the Drivers history and Vehicle history. It also deals with the customer care claims. The application also deals with Mortgage, Investment and Financial (Fixed Income, Bonds, and Banking Products). It is a complete online e-transaction application involving Customers, Agents and Call center through direct interaction or mutual interaction.

Responsibilities:

Involved in all stages of testing the Auto & Property Insurance applications.

Responsible for testing the Quote & Purchase for both Auto and Property Insurance of the customers, which compares with the Allstate premium.

Performed Regression & Assembly Testing and responsible for interacting with developers to fix the problems.

Tested the applications in Assembly, and Production environments

Designed & Developed the Test data using Visual Source Safe

Execution of Manual Test scripts and responsible to track and log the defects using Test Director

Tested the validity of the Quote Premiums and Purchase Premiums while comparing the entered Quotes and Purchases with All star Data

Involved in testing the Property & Casualty application, which delivers the online Auto Insurance information related to the accidents

To enhance the maintainability of Win Runner scripts checkpoints, user defined functions; parametric values in the data table were built

Writing and customizing WinRunner scripts for checking Back end Databases

Extensively worked on handling the application response for Positive and Negative sets of data with Data Driven Testing and enhanced the overall functionality of the application.

Used Test Director as repository for requirement analysis, design test cases, Execute test cases, Bug tracking and reporting.

Responsible to perform the Quotes and Purchases operations from the Database by running the PL/SQL Queries

1 Verification of Backend Database using SQL Queries and Stored procedures

Environment: TestDirector, Win Runner7.2, Windows NT/2000, Java, J2EE, WebSphere, SQL Server 6.0.

Prudential Financials, GAJun’ 00 – Mar’ 01

QA Tester

Prudential Financial offers a variety of products including mutual funds, annuities, asset management, securities brokerage, banking and trust services and real estate brokerage franchises. The Financial Information eXchange (FIX) protocol is a messaging standard developed specifically for the real-time electronic exchange of securities transactions to improve the global trading process by defining, managing, and promoting an open protocol for real-time, electronic communication between industry participants.

Responsibilities:

Analyzed business requirements (e.g., business logic, process flows)

Used Unix platform and done scripting to test application.

Tested credit card processing, electronic funds transfer, and check clearing.

Develop test scripts, test conditions, input test data, and expected results including application product and integration product testing.

Developed test plan and test cases using Test Director

Manually executed test cases from Test Director

Developed and Executed test cases in Win Runner from Test Director

Used SQL queries to validate test case results for back-end test cases using TOAD

Reported and tracked bugs using Test Director

Interacted with analysts, system staff, business users and developers to resolve issues

Performed regression testing on front-end and back-end test cases and trained business users for user Acceptance Testing

Environment: TestDirector, Win Runner, Toad, Oracle 9.0,SQL,Windows NT/2000

Bank One Wilmington, DE July' 99 - May' 00

QA Tester

Bank one offers several personal and business solutions, Bank One provides Credit Cards, Auto Loans and Home Mortgages etc for personal and it provides lot of other features for small scale to large-scale business The purpose of CAPS application is to bring down Delinquency rate among Bank One Credit cards. CAPS offers three different types of programs for Delinquent accounts known as CCCS, ASSIST, EFFORT and CAPS GUI provides an interface for CSRs to offer those programs to customers and as well as track the records and history of cardholders.

Responsibilities:

Prepared test data as per the test scenarios documented in the test plan

Performed testing on Unix platform.

Involved in creating and executing Manual Test Cases and validated test results

Defects were identified and reported to developers using Test Director

Performed the User Acceptance Testing (UAT)

Performed Integration Testing

Environment: IE 4.0/5.x, Unix,Netscape 4.x, Web Logic 5.1, NT,SQL Server 7.0

Education:

M.Com Shimla University India

Java/C++ Training Aptech India

QA Tester Training Aptech India

BA Training H2k Infosys

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