Jesse J. Schmidt

*** ***** **** ****** **** #**

Chandler, AZ 85286

(home) 480-***-****

(cell) 480-***-****

(email) acugg8@r.postjobfree.com

Manager

Comprehensive experience in retail management, with 15+ years of measurable results and significant outcomes. Exceptional understanding of what it takes to turnaround operations and build successful new businesses. Utilizes expertise in training, process improvements, and strategic planning to create revenue and build brand awareness.

CORE COMPETENCIES

Operations Management -- P&L Responsibility -- Training & Development -- Process Improvements

Multi-Unit Leadership -- Budgeting & Cost Control -- Customer Service -- Strategic Planning -- Store Openings

Inventory Control -- Merchandising -- Cross-Functional Teamwork -- Communication Skills

EXPERIENCES AND ACHIEVEMENTS

STEIN MART, INC. 2000 - 2015

General Manager (2013 – 2015)

Corporate Partner Programs Field Manager (2010 – 2013)

General Manager (2000 – 2008)

Led a team of up to 90 associates across 8 national stores with sales from $3MM to $7MM annually. Drove store performance through training, scheduling, cost control, and operational management.

Selected for five Stein Mart A-teams, formed of individuals with noted merchandising and management skills, to assist in new store openings including leadership of one A-team in the absence of the District Director.

Instrumental role in grand openings of three stores, hand selected by the Chairman of the Board to open the high profile, high-volume Washington, DC and Queens, NY stores.

Led first Arizona Stein Mart store in Scottsdale to regain #1 volume and profit ranking in district, after 4 years at #2.

Direct responsibility for credit program knowledge and results in 130+ stores.

Improved total company credit applications by 28%, achieving company goal for the first time since the program’s inception.

Provided training and store grand opening support for credit program in 10+ new Stein Mart stores.

Exceeded 115% of annual credit card goal in Queens, NY, Scottsdale, AZ, and Tempe, AZ Stein Mart stores.

Exceeded company goals for overall customer service standards in Scottsdale and Tempe, AZ stores.

Helped launch a new private label credit card at corporate and store levels, including training and IT support.

Raised overall customer service and associate interaction scores by 15%+, exceeding company expectations.

Customer Satisfaction Survey Awards, Most Surveys (Multiple); Customer Satisfaction Survey Awards, Highest Overall Score (Multiple); Style Credit Card Performance Award, Top Store (Multiple); Safety Pays Awards for Store Safety Excellence; Starfish Award for Store Customer Service Excellence

KOHL’S 2008 - 2009

Executive Assistant Store Manager

Led a team of up to 150 associates in 2 high-profile stores with sales from $18MM to $22MM annually. Directed the day-to-day operations of a high-volume retail store, including staffing, hiring, scheduling, merchandising, and cost control.

Transitioned freight and ad-set work centers from overnight to day hours at the Phoenix, AZ store, increasing cost effectiveness, customer interaction, and service standards.

Improved store performance card ratings at Scottsdale, AZ in overall standings, leading to multiple results:

o10.8% improvement over previous year in customer service;

o27 point decrease in turnover;

o22.7% increase in in-store credit applications

o2.3% increased sales in a down economy.

ADDITIONAL ROLES

Head of Store, Banana Republic

Head of Stores, Gap, Gap Kids, & Baby Gap

Regional Manager, XpresSpa

Assistant Store Manager, Kmart Corp.

EDUCATION & TRAINING

Lakeshore Technical College: Certificate of Advanced Standing, Finance & Marketing

State of Wisconsin: Certificate of Occupational Proficiency in Financial Services

Seven Habits of Highly Successful People: Certificate

Effective Performance Feedback: Certificate

TECHNICAL SKILLS: Microsoft Office Suite (Word, Excel, Outlook); Lotus Notes

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